Quicken Loans

Very quick and professional

I believe people on the Carnival Cruse "Fantasy" had a better experience. Need I say more?

We contacted Quicken last year and had a loan in progress. The property appraised at $440k but because of the circumstances, we found out (after weeks and weeks of waiting and paying $500) that we would need to bring $30k to the table to close even with that appraisal (which was slightly higher than what we had anticipated and what was part of all the loan documents). So we saved and came back this year. Same property, no significant changes in the housing market in the area - if anything only improvements as there are nationally in the housing market. At first they said they would waive the $500 fee since we came back. Then the agent said she would split it with us. In the end, right when she went to run the card she said she wasn't going to split the $500 fee but if everything was fine as she was sure it would be, she would credit it back to us as part of the loan closing. We had submitted everything newly again and stupidly agreed, assuming it would be worth it to finally refinance, though we do have the emails where they said they would cover the fee upfront instead of charging us. They chose a new appraiser who appraised the exact same property at $300k (a $140k difference). Quicken loans had no explanation for the vast difference in the appraisal nor did they offer any alternative or help. As they had the year before, they just took the $500 and offered no assistance. We were foolish to assume that our first experience was a fluke. As usual, we got a different story from anyone we spoke with.

It took a very long time to get the inspector there. There was limited availability for time. I needed to call three times to get an appointment. I had emails every day or other day "checking in". When the valuation was finally done, the account manager emailed to tell me the numbers were "borderline" and the underwriters were reviewing. It took another week before I could get someone to respond to my email and it was not my account manager, he was no longer available. They then tried to use high pressure sales tactics to get me to sign up for outrageous mortgage rates. Overall the entire experience was miserable. They continued to send me emails for a month while I tried to close "the account". Of course there is no refund of the money because that was to cover the costs. I would not use them again.

Overall, I was not impressed with this company. I didn't like being told one thing and then later being told other things not mentioned that was of great importance.

Being in the military, I've moved a lot and purchased 7 homes in the past 25 years. I've refinanced homes 3 times. This is the 3rd time I've used Quicken Loans. The first two times were for refinances. This is the first time I've used Quicken Loans for a purchase. Once again, I'm a believer in the Quicken Loans process, and more than anything else, I've been very impressed with the price of the loan. In the past I've been required to pay an origination fee and an additional processing fee. This would typically pay for the Loan Broker and then the cost of processing the loan was separate. If I wanted a better interest rate, brokers also sell "points". Quicken Loans gave me a good rate, based upon my credit score, without having to buy down the points and did not charge a bunch of other fees. The process was clear and the customer service was responsive to my questions. I will say that the Quicken Loans process is perfect for me. I keep all of my financial documents close at hand on my computer and could easily and quickly upload whatever documentation was requested. If this is done and there are no questions about a borrower?s eligibility, there should be no issues with the loan at all. I can imagine that may not be the case for a troubled borrower with a poor credit rating or less than satisfactory history with credit. If you are prepared to provide the documents required for a typical loan and are not trying to hide anything in the process, Quicken Loans is set up to provide the funds in a timely basis with almost no stress or headache from the borrower. The whole thing was accomplished from the comfort of my home, using my computer and a telephone. Prior to closing, I was able to review all of the documents, get questions answered and correct any issues that needed to be corrected. Closing documents are even brought to my home where I was able to sign them at my kitchen table. No surprises. The notary that was used even commented that Quicken is one of her easiest Lenders to work for and that the cost of the loan is minimal compared to most others. I will use them again so long as they maintain their cost and continue to improve their service.

The service was very good. They are very thorough and professional.

Lousy. I felt as though I had been taken for a ride

Discussed refinancing my house with them to get a lower rate. They said yes, and the rate was significantly lower than I have now. However, I felt the closing costs $4000 on approximately $80000 mortgage were a little high. Also while fast service is their thing, they were pushing me faster than I liked. I wanted a chance to talk to my local bank in person, and see if they could meet or beat the offer from Quicken. The other thing was I had already refinanced with my original banker once. We didn't change the rate that much, but went from a 30 yr note, to a 15 year. I was already a couple of years into it, and while the lower rate Quiken offered was very attractive. I really wanted to rethink the thing about starting the cycle over. I also wanted to calculate the real savings if any offered by the lower rate. Sometimes a lower rate versus longer term ends versus the interest tax deduction, you end up not saving anything. My personal taste is, if I can handle a larger payment and make the debt go away sooner, that is how I am going to do it.

I bought an older home with popcorn ceilings and after scrapping the popcorn off the ceilings, approximately 2000 sq feet, I discovered that the sheetrock was nailed up and almost all the nails (popped) loose. I installed a few screws with a drill but it was taking too long and was to tedious to work the drill overhead. I purchased the screw gun from home depot and finished the entire ceiling

1. Contacted Quicken Loans-Sean Fitzgerald He was outstanding with questions, answers and information. 2. Angela Green took over to tell us what we needed and it was faxed over immediately. Each step was log onto a web site and anything needed would be also on the website. Easy and quick. 3. A mortgage specialist then contacted us with a date and time of closing (AT OUR HOME-convenient). 4. That simply and it was only a very short period of time--all completed within the month of February. 5. MY THANKS TO ALL THE QUICKEN LOANS PERSONNEL FOR THEIR SPEEDY SERVICE-VERY EFFECIENT!

Everyone at closing said it was the easiest closing they have ever done.

A lousy experience . Multiple phone and e mails initiated by me with excuses from quicken

It's probably a good thing that I didn't look here first for reviews on Quicken Loans as I might not have gone with them. There's a huge disparity between experiences, but I wonder if that has more to do with individual mortgage issues than it does with the QL company? Anyway, I contacted them near the end of January about a refi. A Power Loan Specialist called me within minutes and we discussed what I wanted and rates and the like. The rate was about as good as I had gotten from anyone else so I went with them. At this point the loan person (Ryan Hand), took my information to get the process started. Something happened here that was the only thing about the whole process that seemed weird; he asked for a $100 deposit as good faith money...kind of like buying a used car. But other than that, I have no complaints. I received that money back in the closing process. By that evening I had an account set up to access and Ryan called me to go over some of the paperwork. I talked to him while I was on-line in the account, signing some of the initial paperwork. This took about 30 minutes. There was a form or two that had to be hand-signed and I printed them off for my wife and I to sign and then scanned them in and dumped them to the web site. Within a day or two I had been transferred to a loan processing person and she was the one I dealt with for the rest of the time (Tracy Broyles). Everything went smoothly especially considering that during the month everything was being processed our old mortgage company sold our loan to another one and we decided to change our home owner's insurance to another company. I had to send Tracey the new declaration page a couple of times as we made changes and that got incorporated into our documents on the web site. Tracy kept me informed as things moved on and when we approached closing - about a month after starting - the notary who was going to handle the paperwork called to make arrangements to come to our home. She showed up on time and we quickly went through all of the closing paperwork and signed everything. Quicken Loans had the paperwork the next day and within four days after that, the check was cut to our old mortgage company. This was the only place that the process broke down even a little. While I was able to monitor everything on the web site or through alerts from Tracy, I was not able to do that with the post-closing process. I had to call them and check on what was happening. While the closing team was very responsive, it would have been nice to get updates on the web site for this phase. I also need to say that we qualified for the HARP program which meant we didn't have to have a reassessment and we saved some closing costs. While the specifics of my situation are unique to me, the whole process of dealing with Quicken Loans was smooth and almost flawless from end to end.

.Quicken loans took over servicing my existing loan I've had for 10yrs with Charles Schwab.

This is the first time I've refinanced online, and I was hesitant. I insisted on researching my refinancing in great detail. I couldn't believe that Quicken was so reasonable, and so convenient. Someone even came right to my house for the closing--ideal for someone who is strapped for time!!!

I am very happy withHome Street Bank.

DO NOT use Quicken Loans. The entire experience was awful. They are very unprofessional. We finally cut off the process and went with another mortgage company. I could go on and on. Just trust me. DO NOT USE QUICKEN LOANS!!!!!!!!!

I was searching for a Mortgage for a home my wife and I wanted ti purchase in the future. I filled out a form on the web, in Novemebr of 2012, and was contacted by a few Mortgage companies. One of them was Quicken. My wife and I had a different situation than most people.. We had lived in Mexico until May of 2012. We moved back to the USA, San Diego California, to be exact. We were trying to sell some property in Mexico, and I told this to the Mortgage agent for Quicken Loans, Michael Ellis. When we get the money from the sale of our house in Mexico, we would buy a house and use the money we get from the sale as a downpayment. Michael Told me that he would check with his superior, and get back to me, when he knew our income and source of funds would allow us to qualify for a loan of $240,000.00. He got back to me and told me we could qualify, if I could prove the income we had and the the source of funds. He even issued a Conditional approval letter. We finally found a house, got our money from the sale of our house in Mexico, signed contract to purchase this home, and notified Michael Ellis, of Quicken. Michael asked for proof of our income and source of funds.We supplied what he asked for. We gave Quicken a $500.00 deposit by credit card. The house we purchsed was appraised for a little more than we paid for it. Our credit score, my wifes and mine were almost 800. We assumed everything would be fine. Then all the documents were send to the Underwriter for Quicken Loans. They came back and asked for more documents. We provided them, Then came the last straw. The underwriter asked for proof we owned the house we sold and proof it was sold. I provided the necessary papers, in Spanish. The Quicken representative said they would have them translated. After that they asked for a HUD statement showing the proceeds of the sale of the property. This property was located, in Mexico. The property was sold and the sale handled by a NOTARIO, as are all the Real Estate transactions in Mexico. They cannot issue a HUD statement as there is no HUD in Mexico.and the statement was issued by the NOTARIO Another employee of Quicken Loans said he would ask for an exemption, since there is no HUD In Mexico. He asked for the exception and it was not granted. So I wasted a lot of time, gave a $500.00 deposit, which I think we lost, and found out that the various employees of Quicken did not know what they should have. They should have known that they would not make any loan where the borrower could not prove with a HUD statement, where his funds came from. I would advise everyone to use gfreat caution when dealing with Quicken loans I certainly would advise anyone against using Quicken loans

After the loan approval process started, I was pleased with how smoothly it was going. After the appraisal was completed, I was unable to learn the results. Then I was contacted by a second appraiser, who send he had been contacted by Quicken. I emailed Q to find out what was going on. Their answer was to call them. That did not work for me- I am unable to make or receive personal calls at work- so I asked for an email response. Once again, I got an email saying I should call. I began to get very uncomfortable with their apparent unwillingness to put information in writing. Eventually I got a voice mail indicating that the second appraisal was necessary because I have two houses on my property. I had told them that before the first appraisal. That made me concerned about their internal communication. I sent them an email saying I wanted to withdraw my application. A few days later I got an email from someone wanting to help me get 'back on track.' Once again I wrote I wanted to withdraw. After three days without a response, I filed a complaint with the Better Business Bureau. The next day I got another email offering to help me get 'back on track.' I answered that I had filed a complaint. Two weeks later my deposit, minus $90 for services performed, was returned to my account.

Great customer service easy to use, This was by far the smoothest refinance we have had. Up front cost for home appraisal was credited other costs were covered with a $1,500 credit so actual cost from Quicken was "0".. Do to a family issue we needed to move the closing up two weeks, they adjusted the closing date with no problem. I can not say enough good about them. All transactions and communication (exception of actual closing) was completed on line.

Excellent! As stated above it was almost too good to be true so we were very cautious and checked tem out before we applied

To date, the loan is not completed. The only time I hear from them, is if I call, and they say they are still waiting on documents from others. Nearly 4 months now.

I was discouraged from refinancing our home at that time. Of course, that probably had a lot to do with the economy at that time.

Applied for a loan for a house, we wanted to get pre aproved, Quicken took all our paperwork and sent us a preaproval letter. We started looking at houses and found the one we wanted told Quicken sent all the paper work so they could get started on the loan. They told us everything looked good and there should be no problems. We talked over the phone discused all the options, down payment monthly payments etc. We set up a closing date, was told every looked good we just needed an appraisal and everthing would be fine. The next morning we got a call, were told we couldn't have the loan, and they were sorry. Why were preaproved if there was something wrong. Do they need business so bad they lie to there customers? Please do not call or e-mail these people they do not keep there word.