DTE Energy Co

It was great. They came on time. I was very satisfied and I will recommend them to anybody.

They are a public utility. They provide gas and power and such, and they just have a program where you can pay them to do a furnace check-up. They were very competent, very thorough, and extremely late without calling me back. They were approximately three hours late.

One person came out and it took about an hour. They did very well.

The responsiveness mainly. Pleasant.

They are the electrical suppliers in my state.

The workers were professional and courteous. Very insightful.

Got some great advice. Free energy saving shower and sink heads. A free programmable thermostat and wrapped the water heater pipes.

They have an appliance program if you need service for like refrigeration, a washer or a dryer. It's for whatever plan you sign up for. It's a contract, so they send a service person to repair things. They have now developed other services for plumbing and air conditioners. The furnace is on my contract too and not just because of a particular utility. They have their own people for the furnace, but I think that is also under that program too. They had this other program in which you also paid in advance, but if an appliance was not repairable and you've been paying under this program you'd get money back, a check. I had a refrigerator in the basement and it was really old, but I had been using it for a while. The guy said that he couldn't repair it and couldn't find a part because it was so old. I was under that program and got $250 back because they couldn't repair it. I kind of expected that it wouldn't be repaired. The defrost wouldn't work anymore and it so old that they couldn't find a part. I got money back, but the only thing is that I had to get rid of the appliance on my own. DTE also has another program for if you have an old refrigerator. It wasn't old, but we weren't using it. It was actually from a family member that didn't want it anymore. They left it in the garage and they weren't going to take it to their new residence, so I called DTE and they will pick it up. You have to get it to the curb. They'll pick it up and pay you $40 to have you recycle your refrigerator. They have plumbing programs, which I didn't sign up for but I should have when they first initiated it because if I have plumbing problems I can just call them. I wouldn't have to find a plumber like I have in the past. The price is reasonable because I don't have to take out of my pocket. I can scale that, although of course there might be years when I'm paying for it and don't have any appliances that need any work, but it's like an insurance. On one he indicated the value of a particular part, but you don't pay for the part because you're paying for the program. You've already prepaid in advance, so it's covered. The only thing you're paying is to pay DTE if you are in that program.

Way too aggressive taking trees down. Essentially clear cutting. No one can argue with removal of trees that may be a problem to the lines, but they are taking a "clear cutting" approach and cutting down 100 year of oak trees in front of the Academy of Sacred Heart that are either not threatening the lines at all or could be trimmed to not threaten the lines. They are taking down smaller ornamental trees that won't possibly be a problem for 20 years even if they follow their lax "trim cycle" of every 5 years. Very disappointing that they are taking such a slash approach. Every one of the supervisors I have talked to has a different definition of the easement is from the tree to the power lines. They can't tell me whether it is from the pole or lines. Ruining the look of the city and not being responsive to legitimate concerns of the homeowners. There are rumors that this is because a DTE executive lives in the area or that this is because DTE has not been following the trim cycle as they should have been. If they continue with this method, there will be thousands (seriously) of trees cut down

You pay like electrical bill and if they cant repair it they give you money to buy a new product. Usually they are busy.

Though DTRE approved me for a 5.5KW PV system my name was not drawing during their auction in February. I would recommend they contact applicants after other households that won the auction but decided to not go ahead with the PV system installation and gave them one of the unawarded spots. I talked to several installers and they confirmed that not all people follow through with their PV system investment.

Refrigerator stopped working. I called DTE home protection services that I subscribe to and within one day they had a service tech at my house fixing the problem. They installed the part, started up the fridge and it's been working fine since. If you have older appliances and you have D tE energy, their home protection plus program is wonderful. The monthly cost is not even close to what the repair would have been by the time you pay for a service call, labor, and the parts. The service calls are free, the parts are, free, and the labor was free. Can't beat that.

We have had DTE's Home Protection Plan Platinum for 3 years. Every time we have something that needs to be fixed they tell us it is not covered under this 'Platinum' plan. This last occurrence was regarding the ice maker on our refrigerator. So we called to cancel the plan and we were told we can't cancel the plan until 6/14/2014, and it says that in our plan. We never received a document that said we could only cancel our plan one day year. We never received a plan that said what is not covered under the plan. They list what is not covered on a website, which is updated frequently -- however you can only cancel your plan one day a year. When I called to cancel the plan the person I spoke to was very rude, condescending and disrespectful. I asked to speak to a supervisor and she refused to transfer my call. The obviously believe they have a license to steal. We will see what the Michigan Attorney General and Better Business Bureau have to say about that.

We signed up for DTE's furnace and water heater protection plan last fall. It was the best choice we ever made. We had the furnace go out 4 times this winter. Blower motor, exhaust motor, a sensor and something else. Never the same thing twice. It seems like it always failed late on a Friday. They were usually there the next day. On one occasion they weren't able to get there until Monday. Twice they didn't have the part and had to run and get it. The repair people were competent and professional. Our furnace is about 14 years old. If your furnace isn't new I would recommend this coverage by DTE

Overall services have been very good up until this last visit. They came out and fixed my furnace, but a two days later the furnace stopped working again. They would call before they would come and overall it was good service.

after the 15 days was up, i called DTE and Phil's service. because no one had contacted me. NOT DTE and NOT Phil's - to let me know what was going on. turns out, the repairman at Phil's said my dishwasher was unsanitary. there was a small odor coming from it but that was part of the problem. i had cleaned it out the best i can. but it was backing up water inside. my dishwasher has been broke for over 7 weeks. i have been in constant contact with DTE, to no avail. they said that the conditions of the contract is that if an appliance is unsanitary, they won't work on it! i have since tried to cancel my appliance plan with DTE on sept 22, 2011. again, i have talked to several employees over the last 3 weeks and i was told it would take 30 days to decide if i can cancel or not. 30 days meaning 30 business days. now i just got off the phone with DTE and they tell me it could take 30-45 business days now. prior to me TRYING to cancel their plan, i was told, ONCE AGAIN, it would take 30 business days for DTE to come to a decision on whether or not they would send someone back out to fix my dishwasher! i am so fed up with DTE. i would NOT recommend their appliance plan to anyone! i even said, right away, that we will pay the bill for Phil's when they came out on 9/02/2011 (and essentially did nothing) but to please just cancel us! i got my DTE bill the other day and the cost of my apploiance plan, almost $40, is, of course, still on there! it's a big rip off. better to just put the $$ away each month for when you need something fixed. by the way, we had never made a call to DTE appliance plan until the dishwasher, yet they happily took my almost $40 a month. when i did make a call, this is what happens!

They did an excellent job. They did a thorough report. Their price was very reasonable. I would use them in the future.

They have a monopoly. They handled things very well. They do good updates on their hotline. They do follow up and call back with regular updates. They handled the power outage in our neighborhood within 24 hours.

Arrived close to quoted time, did the work quickly and, seeing as how the house hasn't blown up, seemingly well. Pleasant, made suggestions for future repairs but wasn't trying to sell anything.

This is a good service contract I landed with DTE. They come out whenever I need them to fix this old furnace, and the price I pay per year is very reasonable. I highly recommend this service to any and all people that want to take care of their units with the best possible savings in mind. The men that come have all been very professional and answer questions well.

THEY DID A WONDERFUL JOB. I LIKED HOW EFFICIENT THAT THEY WERE. I ALSO LIKED HOW PROFESSIONAL THEY ACTED WHEN THEY CAME TO DO WORK FOR ME. I WOULD MOST DEFINITELY HIRE THEM AGAIN.

THIS COMPANY IS CONTRACTED OUT TO FIX THE POWER LINES THAT WENT DOWN DURING THE HURRICANE. IF I HAD A CHOICE I WOULD NOT HIRE THEM BECAUSE OF LACK OF CUSTOMER ATTENTION.

THEY WERE PUNCTUAL. THEY DIDN'T HAVE THE PART THEY NEEDED ON THE TRUCK BUT THEY STILL GOT THE REPAIRS DONE THE SAME DAY. THEY DID TAKE THE OLD PART WITH THEM.

IT CUT DOWN ON MY HEATING COSTS. I CALLED THEM AND THEY CAME RIGHT OUT. THEY WERE NOT MESSY AND I WAS PLEASED. I DID NOT HAVE TO PAY A LOT FOR THIS SERVICE BECAUSE OF THE WARRANTY.

WHEN I CALLED THEM TO COME OUT AND REPAIR MY FURNACE. THEY RESPONDED VERY PUNCTUALLY AND RATHER QUICKLY. THEY ARE VERY KNOWLEDGEABLE IN THEIR FIELD AND WHAT THEYRE DOING.