D &D Moving and Storage Company

I did not have a great experience with this company for a few reasons: 1. When I called to get a quote, I described the details of the move to the best of my ability. I was verbally quoted about 4 hours of work done at $475. ($375 for the first 3 hours, $100 for each hour after that) The move ended up taking 8 hours total. I asked for a confirmation and did not receive one. 2. I was told the movers would show up between 10 and 11. I received a call at 11 saying they were on their way. I received another call around 12 saying they were on their way. They showed up at 12:30. 3. The movers themselves did a fair job handling all the stairs, etc. However, they truck they brought out was too small. They had mentioned to me that they usually have a larger truck but did not have access to it that day for some reason. A lot of time was spent arranging the small truck trying to get everything to fit, but they ended up having to take another trip which added at least an hour onto our move time. The movers also stopped for food a few times along the way as well, which to us was fine, but that shouldn't be counted toward our total. 4. The owner first offered to take a half hour off of our cost because of the tardiness. We asked that he also take off time for the food breaks, which he did. I was exhausted and fed up by that time of the day so we left it at that and paid our bill over the phone. After we paid, I emailed the owner with my concerns about being quoted at almost half of the cost, and the movers needing to make more than one trip. He responded once but did not fully address the concerns that I listed, and I didn't get another response when I tried to follow up a few days later. Long story short, we were quoted about half of what the actual cost was, the movers were late, and we didn't end up moved in completely until about 8:30pm making for a very stressful, long day and very hectic next morning getting to work with all of our stuff still in boxes.