CROSS PLUMBING & HEATING

The service was excellent.

It went well but I had to restructure my day waiting for them to show up. My appointment was for 9:30am but they did not show up until 3:30pm. The only reason they came out was my consistent calling them to find out what was going on. They did not have the courtesy to call me and let me know that they were running late. I will not be using them again.

It was a big job but it was Completed successfully. The best part was the installer was able to do the new pipes without busting through walls and ceilings

They are very thorough and professional. I have an old house and they understand how old house looks like. At first glance their price is high than other places but there are no hidden charges. I've used them many times. They are always good and when there are problems they come and fix it.

I called Cross and a plumber was available to come out the same afternoon. He was prompt and courteous. I observed him while he worked and noticed he kept the work area clean. He suggested and I accepted the replacement of all new fittings and the installation of a shut-off valve as well. The work was completed within an hour. When he finished and was doing a final check he said he discovered a leak where the tank is attached to the bowl. He completely detached the tank to re-seat the seal. I didn't feel or see the leak, but appreciated the thoroughness. I've used Cross Plumbing for other jobs and the quality of their work has always been good.

I called to make an appointment mid-day Thursday, and set one up for Friday morning. (This was not an emergency call. The crew called about a half hour before the end of the appointment window and let me know that they were delayed by an emergency call, and gave me a new estimate of their arrival time, which was about a half-hour after the original time. They arrived at the new time just fine. They provided the video inspection as promised at the price quoted, and watched the video feed with me, explaining what we saw on the screen very clearly. They also used a radio location sensor to pinpoint where the video snake was located as it traveled through the drain, which was information I needed in the report. They let me know about their drain cleaning service, gave me the price, but did not pressure me at all to have them do the work, since the drain was in very good condition with minor build-up. I asked them to do the cleaning, which they did during the same visit. I have used Cross Plumbing on many occasions in the past for general plumbing repairs, pipe repair and installation, repairing a broken basement floor drain, and toilet replacement. I have always found them to be very professional, thorough, and very knowledgeable about older homes (our home is 80 years old).

My husband just came home from the hospital. I called in the late afternoon to unplug my sink drain. He had to remove the disposal. He came about 9:00 pm and worked for about 1 1/2 hours. We were very happy that he made the extra effort.

They are very prompt with their appointments. They have always done good work for me. They do not do sloppy work, however if I have any problems they will always come right back out to correct any problems.

They are local and we like doing business in Detroit because we live there. Their price was very fair. Their workmanship was good and clean. They were on time and they delivered a finished product. We've used them before for a number of things. We will continue to use their services.

We were installing new toilets in two bathrooms in our older home. The connection to the shutoff valve broke when we tried to turn one of them and we had water running in between our walls and onto newly refinished floors. After cutting off the main water we called Cross. They were at the house within minutes. Removed the old piping and installed a new shutoff valve and related plumbing materials. The plumber explained why the unit failed and we decided that most likely the second toilets valve would need repairing also. We wound up getting both repaired at the same time on the same service call. His work was neat and very fast. I felt very confident that the work performed was correct and solid. He gave us some much needed tips and also gave us the name of someone who could repair the tile area. He was informative, friendly and professional.

THEY CAME OUT RIGHT AWAY (AT A LATE HOUR) AND HAD THE WHOLE THING FIXED WITHIN JUST A FEW HOURS. I WAS VERY IMPRESSED WITH THE SERVICE I RECEIVED. I THOUGHT THAT THE PRICE WAS GREAT.

THEY ARE A FRIENDLY AND RESPECTFUL COMPANY. I HAVE USED THEIR SERVICES FOR MANY YEARS. I HAVE A CONTRACT WITH THE COMPANY. THEY ARE A VERY PROFESSIONAL COMPANY AND THEY CHARGE A FAIR PRICE.

THEY DID A REMARKABLE JOB. I WAS VERY IMPRESSED WITH THEIR WORK. THEY WERE HERE JUST LIKE THEY HAD PROMISED. THEY HAD ALL OF THE JOBS DONE IN ONE DAY.