appliance repair, small appliance repair, appliance sales
+ 1 more
The tech found the problem in 20 minutes. He suggested that I check the air vent in the future.
Description of Work: I use them for appliance repair and sales. I've been using them for several years. Most recently, I'd bought a dryer from them and it turned out to have a dryer vent problem.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dianne H.
12/2012
5.0
appliance repair
+ -1 more
Sears was the only company that would work on my Craftsman tractor, He did a good job. My tractor runs fine now.
Description of Work: Repaired lawn tractor. Needed brakes and tune up.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Ramon C.
06/2012
4.0
lawn mower repair
+ -1 more
They were able to fix the problem last summer, but this summer it has not been starting again.
Description of Work: They fixed our lawn mower.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$100
Arno K.
11/2011
1.0
appliance repair
+ -1 more
DO NOT USE THIS SERVICE. We were having problems with balance in our Kenmoore washer and called the service department. They set up an appointment that required my wife to stay home from work, but they never showed. They were unapologetic and dismissive and our inconvenience and finally showed up several days later. Most recently, our 5-year-old Kenmoore dryer broke down. Despite their website claims of 24-hour service, the earliest appointment they could make was 6 days later. Both the customer service rep and her supervisor were completely unapologetic and seemed to be reading off of a script of how to deal with customers angered by poor service. We do not plan on using Sears (or buying Sears appliances) ever again.
Description of Work: Repaired balance problems with our Kenmoore washer. Tried to make an appointment for a broken-down 5-year-old Kenmoore dryer but the customer service was so bad that we dropped it and used someone local.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$250
Joy M.
06/2011
5.0
appliance repair, small appliance repair, appliance sales
+ 1 more
We bought some of our appliances from the Sears in Westland and some from the Livonia store. If it's a small repair, then we take it into the service center in Livonia and they come out here to service the larger ones. I have just used their service department. We haven't had to buy any major appliances for a few years now. We have never had any trouble with their sales people. They give you a 48 hour turnaround when they have to come out for the bigger appliances. However, we have to drop off the smaller ones at the service center. So, a normal turnaround time for that would be a week. They are reliable. We have been fortunate that we haven't had any need for a major repair or anything like that. They are always very competitive. We have been very fortunate with the Kenmore brand. In our 36 years of marriage, we have used them all the time. My father used to use them too.
Description of Work: We buy all our appliances from Sears. Anytime we have ever had a problem, Sears is the one who took care of them. My last interaction with them was more than two years ago for a microwave oven. The last major appliance that we bought was a refrigerator probably about 5 or 6 years ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Contact information
18900 MICHIGAN AVE STE 1001 FAIRLANE TOWN CENTER, Dearborn, MI 48126
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Service Categories
Appliance Repair,
Appliance Sales and Installation,
Appliance Repair - Small,
Lawn Mower & Power Tool Repair
FAQ
SEARS is currently rated 4.2 overall out of 5.
No, SEARS does not offer free project estimates.
No, SEARS does not offer eco-friendly accreditations.
No, SEARS does not offer a senior discount.
No, SEARS does not offer emergency services.
No, SEARS does not offer warranties.
Contact information
18900 MICHIGAN AVE STE 1001 FAIRLANE TOWN CENTER, Dearborn, MI 48126