Pollard Heating And Cooling

Pollard Heating Cooling did an outstanding job of installing a wall heating unit in an attached room in my home. After another company came out and told they no longer made these units, a representative from Pollard came out, looked at my old unit, called with two days and gave me an estimate. In other words, no problem. The installation went well, the technicians were thorough, the job was done neatly, and upon completion cleaned-up like they had never been there.

THEY REPAIRED MY FURNACE, AND LEFT EVERYTHING CLEAN AND ORDERLY. THIS COMPANY HAS SKILL...AND MOST OF ALL...HEART.

After replacing $1600 in parts and labor to get the AC to work, less than 3 months later when it's cold enough to need the furnace find that something they replaced is causing the furnace not to work. Company owner called and claimed they weren't responsible. So they came over to fix the AC but broke the furnace. Avoid this company at all costs, Ripoff artists.

A/C installation was great! Lots of hard work, professionalism, and a very clean job! Thanks, Tyler and Howard! I've had Pollard come out for a few other heating and cooling issues this year and last. My first experience with Pollard was last year when my old A/C had cooling issues. I was very impressed with Tyler's thoroughness in finding the source of the real problem and with his patience in answering my questions. A few other companies that had came out for the same issue rushed through the job and gave very high quotes. I trust this company and will continue to call them for any future needs. Thorough, knowledgeable, honest, friendly, and professional--I highly recommend Pollard Heating and Cooling!

Tom called me at 1:15 pm and said he was 20 minutes away. He assessed the problem as a capacitor issue and had a replacement on the truck. He replaced the part and then ensured that the entire AC was working properly. Very courteous, professional and friendly. I would use them again without hesitation.

Contractor was prompt, explained everything, and took into account that the house is a rental, and offered related advice

Came back with replace the humidifer!!

They told me they do not sell duct work but out source for custom duct work. That's fine, so asked who they outsourced to so i could get the parts i needed. They refused to give me that info because they thought i wouldn't know enough. They were rude and unfriendly, I will not work with them again.

Was told condensers were bad and I would need a replacement unit.

It could not have gone better, and i could not have asked for better service. Thier tech was able to find the in 20 mins. I had two other companies out there and niether company was able to figure it out. The tech gave me several options and offered his advice. He was always on time, very polite, and respectful. The price he gave me was very fair and i was extremly pleased with service performed. I strongly recommend using this company, dont risk calling amatures, it just cost more in the long run. Bravo Zulu Pollard!

While he was performing the check up he informed me that my compressor was bad and quoted me $3600 to replace it. Of course, I wanted a second opinion, so I had someone come out and take a look. They told me that the compressor was in perfect condition. I was actually the condenser. It was fixed by the second service provider for a little over $400.

I was glad they sent Tyler again and he was cheerfully informative as usual. This furnace is on its way out, so I have some decisions to make and Pollard is certainly in the running as I get quotes on a new furnace.

He showed up at 9 a.m. just when he said he would. He determined what parts he would need for the job and called for someone to bring them. The other guy showed up right away with the parts, and he got to work. Altogether he was there from 9 am to about 1:30 p.m. He was quiet and took care of the job in a professional way.

They did an excellent job, we are satisfied with their service.

The AC tune-up was listed as a $189 value for $59. By the time I paid an extra $87.50 for R-22 my total was $146.50, so the deal was not as good as expected. There was a bit of a mix-up in that the tech was not aware I had paid the original $59 on the web site, so he wanted to charge me for that plus the refrigerant. When I explained I had paid the $59 up front he changed the amount due to the cost of the R-22. He was very thorough in inspecting and adjusting the AC unit, and the performance of my AC throughout the summer has been fine. I would have given an A rating across the board, but I felt I was up-sold for 2.5 lbs of refrigerant. It makes me a bit hesitant to contact the company for a furnace tune-up this fall.

They were very through and clear on repairs needed.

I told the technician that my air was running, but the house was not cooling down. he checked out my unit and said that it was low on coolant. My house was 84 degrees and it dropped to 82 degrees after the coolant was added but never got any cooler. I left a message on Saturday that my home wasn't getting any cooler. He returned on Monday and informed me that all of the coolant had leaked out and that I should replace the unit. So there was my money down the drain because I found a company that offered a better price than they offered to replace the unit. It seems there should have been a way to check if it was leaking beforehand.

installation went very quickly, but getting the water out of the lines was a very slow process. Some one had stolen the old unit before my son moved into his condo. So the lines have been open for at least a year. It took 24 hours to clean out the pipes before they could get the system running. Karl was the installer for my son's air conditioning unit. He was outstanding! Very patient and explained everything as he went along. HIGHLY RECOMMEND!!

Called Friday around 3 PM for AC service. The technician was there at 4:30 PM. Checked the system and explained that the Capacitors need replacement. These are going bad because there is a small leak which making the unit work harder. Replaced the capacitors, filled with gas and the AC back to normal. Could not be happier. Thank you,

Tyler took the time to explain everything that was being checked and the results of each test. Due to the age of our equipment, we were concerned the problems we were having were life cycle based. Everything checked out and he found the r22 was low and the air cleaner was not working properly. One hour later, we had a fully functional system and some great advise about our plans to upgrade in the future. Great service we would highly recommend these guys!

Showed up within hours. Fast work. Cool air is back.

He was a nice serviceman. Knew what he was doing. Explained a/c unit needed a small amount of freon. Did his job and went on his way.

It was a very positive experience. I purchased this service through one of the "Big Deal" opportunities. I was able to make an appointment within a week, and they arrived within the 2 hour block we'd agreed upon. They were very courteous and thorough, and did not try to sell me any additional parts or services. I've used their services before and I intend to do so again. Great job!

First contact with Dawn was great. I made appointment online and was impressed on how soon they were there. The technician arrived right at my appointment time. No waiting the whole day for him. I forgot his name. He introduced himself and asked permission to enter my home. He began his inspection and explained what he was doing every test. I do have a old system and was afraid he'd say I needed a new unit. My system was up to Par, and he didn't try to sell me something I don't need yet. Very honest!.I'm impressed with this business and will use them every time I need them. A+. To me. I was emailed about my services and my satisfaction. Very great communication.

Very nice and professional service man. Would recommend him anytime.