Edwards Plumbing & Heating

The appointment was scheduled for the next day, which is rather quick for many service companies I am dealing with lately. The technician was on time and fixed the problem, made recommendations for future utilization and maintenance. I used Edwards for many problems around the house and will use again!!!

Services were not performed

UPDATE: Spoke with Scott in management this morning (Monday). He was very apologetic, told me how they were working to make sure these problems never happened again and offered me a refund. I am glad to see that Edwards stands behind their work. Updated rating from F to C. On a Friday, I had loud "water hammering" when I turned on the cold tap for the tub. Vibrations were so strong, I was worried about pipe damage. I called my regular plumber (who is great), but he was booked until Monday. I found Edwards in the Yellow Pages after trying a number of plumbers. I asked if they could come out fix it *today*. They said yes, they could come out today. I was given an appointment slot of 3-6 pm. After canceling all my appointments for the day, the plumber finally showed up around 7 pm. He looks at the problems and informs me that I either need parts replaced in the faucet or a whole new faucet. I chose to replace the parts because it was less expensive. The estimate was about $325. I had been told when I called that they stick to their estimates. He then tells me that he will have to get parts and can not fix it until next week. I was told I would get a call as soon as the parts came in. I got a call and the plumber came over the following week. After working on the first faucet, he informs me that both faucets are bad and he must fix the other faucet too...adding $150 in "parts" to the original estimate. I have renters in my house so I had to get it done, so I agreed. After turning off the water to the house, he gets up and says "I'll be right back". Over an hour later I call dispatch to see when he will be coming back. After dispatch calls him, he calls me saying he has had difficulty finding parts. He finally comes back and finishes the job. I hear him turn on the water in the tub. Water hammering starts again. I hear him swear. Then I hear the water flowing with no hammering. I come in to look (noticing that he has left one of our loofa scrub pads in the tub in the dirt and debris). Water seems to be working fine..I assume he has it fixed. Glad to be done with it I pay my bill which is now close to $500. Next day, I turn on the tub faucet. You guess it...the same water hammering. I call Edwards back and tell them the problem. I get a call back from the receptionist telling me that she has talked to the plumber and he says we need to replace the entire faucet with a new one. I decide to call my regular plumber...whom I regret not just waiting a few days for to begin with. After $80 and a couple washers, my plumber takes care of the problems...making me wonder if the $500 I spent on the original job was unnecessary. I also looked up the parts and realized that Edwards must be adding a 300% mark up on them. I called Edwards back and they apologized, offering me 10% off a future job. You got to be kidding me! Never again.

I did use Edwards and they were actually fantastic. I think I used them it was towards the end of last year. I want to say it was probably like October or early November. I think it was somewhere around $100 to $150 box. They ended up clearing one of my sewer lines. I thought they were fantastic. They got out there and do their stuff. They are professional. They called because I’m an out of state owner so they were more than happy to call me and go over what was going on at the property. I believe he actually even shot me a picture to my cellphone so they are very responsive and they are great. They even said yeah I think there is a coupon on Angie’s List that we use for you so they were great. They were fantastic. Actually I will only use them now because there is another vendor that I got on Angie's List and they actually have fallen from grace so I would definitely use these guys now.

They were fast, knowledgeable and reasonably priced.

We needed a toilet to be unclogged on a Saturday. They came promptly and did the job. They diagnosed and addressed the problem and left the bathroom nice and clean.

According to City of Detroit Water Inspector, Detroit Water Board techs, and Michigan Consolidated Gas techs Edwards Plumbing and Heating did not satisfactorily complete the job. Detroit Water Inspector on Thursday, May 8, 2013 cited 1)slope of water heater tubing is incorrect 2)4" liner was needed 3) another permit must be pulled by Edwards because water heater was not cited as an item of inspection. Detroit Water Board made two trips: On Tuesday, May 7, 2013 water meter installation could not be completed because plastic tubing had been installed from ceiling to floor. On Thursday, May 9, 2013 water meter installation was completed, however, I was cited by Detroit Water Board tech for hazardous installation of an outdoor water faucet. I explained to the Detroit Water Board tech that the plumber could not trace the old water faucet. The DWB tech traced the old water faucet in 30 seconds! The tech marked where the outside faucet should be installed with a pencil. On Friday, May 17, 2013 Michigan Consolidated Gas could not install gas meter because I had no working appliance due to water leaking vigorously from water lines which were installed by Edwards Plumbing. Witnesses were present to see water spewing vigorously from water lines, verified documentation. As of July 16, 2013, I am in the process of finding another plumbing company which will make sure there are no leaks in the plumbing lines, reset the water heating tubing, Install a 4" liner (which the plumber from Edward's heating never said anything about), install the necessary and proper shut off valves (the plumber installed NO shut off valves to bathtub), moving outdoor water faucet number 1 to it's proper and original place, cementing and sealing hole that was drilled when plumber couldn't trace original faucet number 1, installing a second outdoor water faucet for remaining outdoor faucet number 2 which plumber did not attempt to correct, and to make necessary indentations in wooden beams which will facilitate installation of a new basement ceiling. I mailed a certified letter to the owner of Edwards Plumbing and Heating on July 3, 2013, informing him of the unsatisfactory service I received. I am requesting a letter from Edwards explicitly stating that all financial obligations have been satisfied, and no financial encumbrances/liens shall now or in the distant future be levied against the property. The law firm I am working with is requesting this letter within 10 business days of Tuesday, July 10, 2013. This experience with Edwards Plumbing has made me very afraid. Never have I experienced this depth of contempt. It became quite obvious that this young man was not qualified to handle the job, but was only interested in how much money he could make. Simple requests such as, "Would you please caulk around the holes you have made in the wall," fell on deaf ears. When I wanted to await the inspectors final approval for final payment, the plumber blurted out, "I knew I shouldn't have taken this job!" I have paid $1,000 of an $1,800 bill, I believe this is more than fair. I certainly hope that no one else has to be taken advantage of because they are trusting contractors to be fair. I don't know what to do.....I AM JUST SO BURNED!!!

From the time of first contact to the completed repair, Edward's Matt and his crew, kept me informed about the entire process from what was wrong, to what parts were needed, when they were ordered and when they could be installed. Due to weather conditions (heavy rains) the installation was delayed for a time and I did have to contact Edward's to see what the hold up was but, other than that, they kept me in the loop for everything.

They talked down to me yet didn't know the function of the black disk/ ring themselves

Their customer service is amazing and their work quality is good.

They were very good and did a nice job. There was a problem initially but they came back and fixed the issuse with no problem. The problem had to do with a newer part that needed an extra step.

Service was prompt, thorough and professional. Service plumber was friendly and informative. Explained everything in detail that made sense.

I ended up doing the work myself. They showed up on time. They were nice and reliable. They gave me the lowest estimate for the most amount of work that they were going to provide. They were actually very knowledgeable. Once I told them I was thinking about doing it myself, they pretty much talked me through how to do the entire thing. I am actually thinking about remodeling one of my bathrooms and I was going to hire them to do the major work.

He arrived, evaluated the job, completed in 1/2 hour. I paid him and he left. He was very courteous and friendly.

They are excellent. I couldn't have expected better. They are on time and professional and did a good job, in and out in no time. I would use them again.

I called on Monday and set-up an appointment for Wednesday afternoon between 1 PM and 4 PM for a technician to come to my house to evaluate and possible replace the sump pump. At 3PM I had received no call, so I decide to call them back to see if there was a status. There was a bit of confusion because the person I talked to to set-up the appointment entered my name incorrectly. They got everything straightened out and got to my house at 4:30PM. The technician was very professional and he diagnosed the issue and replace our sump pump quickly.

They gave us great information and charged a fair price. We have been pleased with their services.

The tech was prompt, friendly and efficient. He answered questions that I had about future work that I might have done directly and in a professional manner. I would definitely use this service again.

Technician arrived on time and quickly replaced the old disposal for the new disposal unit that I had purchased. He took the time to explain to me that it would take another 20 minutes or so to replace the collar sink baffle, which I declined to replace. Was charged for 1/2 hour labor.

I was pleased with the service. I was pleased that the plumber did a good job. He stayed until he completed the job.

He walked me through every step of my system and showed me how it works. He thought that everyone should know how their system works.

They are really good and I was really happy with them. I was replacing my water heater and they had to put in a bigger one in a very tight spot. They had to cut the duct work to put it in. They were available when I wanted to get it done. It was like a last-minute thing since my old water heater went out and I needed another one. They came out and did a really good job. They were really professional and nice people.

The plumber coordinated the estimate with the insurance company and was flexible with the scheduling of the job. They paid a lot of attention to detail to ensure the area was quarantined to minimize cement dust throughout the house and the stairway was tarped to prevent damage and they did a really good job of this. However, they didn't make a final cleanup pass in the basement and the stairway after the jobs completion, like they said they would during their last visit. Instead of pushing the issue, I just did it myself. The cement work was completed quickly and looked nice. However, only a few days after the jobs completion, I'm already seeing hairline cracks across the area. This is not a problem yet, but we'll see what happens following any settling in the upcoming months. The drains are now draining perfectly. Punctuality: I have had 3 different plumbers to my house 6 times from this company and arriving on time is not their priority. An appointment time of between 8 and 10 means no earlier than 10. If they are going to be late, a courtesy call is not likely going to happen. Their receptionist is always friendly enough to follow up with the plumber in the field to find out where he is, though. During the plumbing replacement job described above, the crew said they were going to get parts and disappeared for 3 hours, which forced them to stay until after 7p to complete the job.

Serviceman did inspections and then snaking of section of drain that was plugged based on the inspection result. Work went smoothly taking about an hour and serviceaman worked well with homeowner in reviewing past history of drain problems to determine the location of the problem in the drain line and the required course of action to permanently fix this recurring drain plugging issue.

THEY DID NOT HAVE THE RIGHT EQUIPMENT TO DO ALL OF THE WORK. THEY PUNCHED HOLES ALL THROUGH THE SEWER LINE AND NOW MY SEWER IS COLLAPSING. I HAD TO HIRE SOMEONE ELSE TO FINISH THE WORK.