Glass Doctor of Dearborn Heights

I hired Glass Doctor of Dearborn Heights to replace 5 windows in my house that lost seal. I am in the process of selling the house. It took them 2 appointment installation. all the windows and about 4 weeks from ordering to installation. First disappointment was with mix up of my appointment time. I had written down 11am to 2 pm, and according to the installers it was 8 am to 12pm. I rushed to the house, the installers arrived without the right equipment, and did not have shoe covers or masks. First they offered to reschedule for next week and I explained that this job has to be done today. They went back to the store to get all the right equipment. Came back hour and a half later, and this time I was informed the windows were the wrong size. Also, even after I requested installers to wear masks inside the house, they disobeyed my request and did not wear masks inside the house. At that point I was so frustrated with all the professionalism that took place, that I decided not to replace the windows and cancelled my order all together. As a result, in my sale contract I am obligated to change the windows, which puts me in very bad position with a buyer, but I can not trust this company to do this job any longer. And I have to disinfect and clean the house after I had installers inside my house without masks even after I requested them to have masks on inside the house. Plus I have a huge sign in front to wear masks. Very disappointed and would not recommend this company.

Did excellent work but misordered windows and lost my account for awhile dragging the project out for over a month.

The repair man was very quick and friendly.

Extremely quick to respond and took care of the broken pane in a very timely fashion.