C & L Ward Brothers Co

Description of Work: New Gutters and Downspouts

Description of Work: Installed a housefull of new windows

Description of Work: I bought Andersen windows from them in 2003. Then they were an A or a B. This March I discovered a leak in my kitchen window and called them. A person came out a few days later and told me I needed the window completely replaced and promised me he would order it and it should be in the store in about 2 weeks, then they would call me to come out and install it.

Description of Work: replaced damaged fascia on west side of house.

Description of Work: 2 large windows replaced.

Description of Work: I used C & L Ward Brothers to put up some soffits and down spouts.

Description of Work: I used C & L Ward Brothers to install an entry door system consisting of two sidelights and a leaded glass top door.

Description of Work: We asked for: 1. A new roof for our home, last reroofed in 1986, when it was taken down to the studs. C&L Ward bid included removing all old boards and taking down to studs again. 2. A new roof for our four-season sunroom orginallly installed by Eurich Brothers. It was leaking from damage. Room was 14x16. 3. Soffits for entire home. 4. Flashing everywhere needed. (We had a lot of sloppy tar work from original roofers - Sheriff-Goslin - from 1986 - but no leaks). 5. Gutter guards for regular and sunroom roofs.

Description of Work: We had part of the roof replaced.

Description of Work: We were very pleased with the estimate process and work performed and would recommend C & L Ward for gutter replacement.

Description of Work: They put a new roof on.

Description of Work: Installed a new roof.

Description of Work: I got estimates from many different companies. C & L Ward Brothers Co's estimate was the most expensive one. On top of that, they don't have a good review on AL. I decided to go with another company.

Description of Work: We replaced several casement windows in our home with Andersen windows. C&L Ward provided a project manager who stayed in contact with us from project estimation thru installation.

Description of Work: Estimate for tear-off and replacement of roof.

Description of Work: I used C&L Ward Brothers to quote on replacing 4 windows.

Description of Work: They applied siding to dormers, front porch, and around a bay window; replaced a window; and put in a front door with side lights.

Description of Work: We received an estimate for siding and windows.

Description of Work: Tear off all shingles and inspect the roof deck for loose or rotted wood. Install 6' ice/water shield on all eave edges and 36'' in all valleys and around all protrusions. Install titanium 25 synthetic underlayment. Install all new flashings as needed including step cards, counter flashing, apron metal, vent pipe boots and wide face aluminum drip edge (natural clay). Install Tamko 30 year dimensional shingles. Install shingle vent II edge vent. Install hip and ridge cap to match. Clean up and remove all job related debris. Included 5 year transferable labor warranty.

Description of Work: We called C & L Ward for an estimate for a new roof. They did respond quickly and came out to provide the estimate at my convenience. They did a nice job of explaining their roofing services and provided me with an estimate on the spot. I thought the estimate was high and when I obtained other estimates, I found the C & L Ward estimate was about 25% high. I do plan to check with them again in the future for other services, but I will make sure I have at least 3 other prices.

Description of Work: Take out old door and trim around it. Replace with new door and affix the knobs and locks.

Description of Work: I had them restore a solar room for me.

Description of Work: Signed a contract in July 2011 for new windows, front door, and siding. I put 50% down and they told me that they would start installation in September. In September I receive a telephone call that my windows, doors, and siding were in the warehouse. They said they would call back with a date for installation. I finally got a call saying their crew was ready. They also promised that the project manager would double check everything and keep the project on task. The crew (only two men) started the project and it was supposed to take three days. Oh, when they showed up they didn't have any paperwork on the scope of the project or the front door that I was promised was painted and ready to be installed. Five days into the project they are finally finishing the exterior and the quality of workmanship was terrible. Cracked plaster on the inside of my home, the freshly painted new door looked like a High School workshop project. The project manager never showed and I reported my complaint to the company. The gentleman that came to review the workmanship agreed to replace the door and I received credit for the interior damage to my plaster walls. Great, another three-four days off work to correct their mistakes. After five more months, still no call from C&L Ward, I contacted them. I emailed Pat Ward directly and he said he would take care of it. Several weeks later, a new crew arrived with a new door and finished the job. Do yourself a favor...DON'T HIRE C&L WARD.

Description of Work: They provided 11 new windows, a new front door, 2 new garage doors, a new back door and all new siding.

Description of Work: Patrick Ward C&L Ward 9284 Lapeer Road Davison, MI 48423 Dear Mr. Ward We received your letter and your gift box from Oliver T’s yesterday, and I would first like to say, “Thank you”. I sure wish you had called me instead. It turns out that the delayed installation date was just the first of our concerns – and the one you had least control over, as it was caused by the rainy weather. I would have liked to discuss our entire experience with you. Allow me to summarize: 1. We had to be in Florida during your installation. This meant we had to rely upon our neighbors to oversee the process, and we ended up with two very upset dogs, who had to be alone in the house while strangers were pounding everywhere. No big deal, but our neighbors also had to remind the roofers to remove the underlayment from the chimney or our dogs would have died from carbon monoxide poisoning. Not fun to hear about from hundreds of miles away. 2. We arrived home to find our home’s power line, still connected, on the ground in the back yard. It took days for someone to get back to me to say that your company hadn’t removed it for your workers’ safety, which was our assumption, as we’ve lived here since 1985 with no power line problems. We agree, after hearing about the weather from neighbors and friends, that it probably was the weather while we were gone. And your company sent a very nice guy to ensure it was securely fastened after Consumers Energy put it back up. Thank you for that. 3. We also arrived home to find part of our upstairs bathroom ceiling on the floor. I jumped the gun on this one, as our exchange student reported the entire ceiling as on the floor, and I reported the same to the person I was leaving a message for. It probably was not unusual for this to happen, but if we’d been advised of it as a possibility, we would have put up a couple plaster washers to prevent this. We’ve fixed the holes and are repainting the ceiling. Not a big deal, really. 4. We now have an area of our upstairs master bedroom ceiling with water damage. It’s less than a foot in diameter, and mostly areas of drop-sized peeling latex ceiling paint. This area appeared while we were in Florida and the house was being reroofed. Could have been delayed damage from our aging roof, but a heck of a coincidence. Again, we plan to repaint. 5. Now comes the truly irritating part. The soffit/fascia company sent two guys out. They spoke to my husband and asked, “Are you getting your gutters done?” and he said, “Yeah, I think so”. Well, the assumption that the man of the house made the decisions on this and knew the contract was in error. And the man of the house heard this question as, “Are you getting your gutters covered?” while the soffit guys heard it as “We’re getting our gutters replaced.” So they tore off our gutters. That cost you new gutters for our home. Thank you for not having to argue about this. But there’s a big ‘but’ coming… 6. The soffit and gutter guys put on the soffits and fascia at an angle to accommodate a crown molding. I don’t know why they left the crown molding when the goal of the project was to remove anything we’d have to maintain. And this left us with having to have our gutters installed at an angle, which means that we can NOT have gutter guards installed, as the new gutters are hanging from T-bars. We have large silver maples in our yard that shed ‘propeller’ seeds in the spring and huge amounts of leaves in the fall. This means two gutter cleanings a year, and the attending risk to the person and the gutters. 7. Todd Walker, our estimator, believed that you could do our aluminum sunroom/“Michigan room” roof with a roll product called “Flintlastic”. He was in error. It turns out that your company can’t roof our sunroom at all. Again, this took more than one phone call to resolve. I’m sure you can understand my concern about having two contractors for one home’s roofing. I chose C&L Ward after doing research on Consumers Reports (which lead to the Dow Corning CertainTeed products), and on Angie’s List, and by checking the Better Business Bureau online and calling friends who work for two large area law firms about who they sue. We had three companies give us estimates, and although the other two were lower in price, we felt we were getting a roof system that would be maintenance- and trouble-free for many years to come. Your gift box was nice, and your office staff is pleasant, but I sure would have preferred to have a roof with gutter guards. Now we’ll have to arrange for twice-annual gutter cleaning. I’m sure you know what fun it is to find someone to work two and a half stories about ground, and that it’s expensive. Todd may need better understanding of the products he’s selling, and your communication with your subcontractors may need improving. I’m withholding my opinion of your company for Angie’s List until I hear from you. I hope it will be soon after Christmas. AFTER this letter, I got a phone call from Patrick. He listened carefully and apologized. He said that yes, they CAN put up gutter guards, just a different kind. (Rather than a lid, they're a type of cellular foam that gets cut to fill the gutter.) I was very excited and pleased and said yes, we would like to have that done. I reminded him that his contract included doing the gutters for our sunroom, even though his company had finally concluded that they could not do the roofing. I asked him to remind the gutter people. He sent the 'gutter people' out to take care of it. They came in a day or two - the same subcontracting company. They did a good job quickly and were friendly. Then, 2 weeks later, I happened to look out our upstairs bathroom window and notice that the sunroom gutters had NOT been done. I called the office without waiting to calm down and used a Bad Word with the innocent woman on the line. Dave MacKenzie, their project manager, responded with a phone call. He came out in a day or two, as promised, and installed the solid gutter foam stuff in the sunroom gutters himself. He gave me his card and asked me to call him if I ever have any more problems. ---- Update in December 2012, a year later. The roofing job still seems superb, as does the soffiting. The gutter filling devices aren't the greatest. Leaves still pile up at the spots where the roof valleys have 'splash guards' to keep the water from shooting out over the gutters, and then the water leaks over the leaf piles. So we're still cleaning gutterings, but only in 2 spots. The gutters are tough, good looking, don't leak, and have tolerated high winds. In reflection, I think that 90% of the problems were the communication. The job manager needed to communicate with us, with the subcontractors for gutters and soffits/fascia, and communicate to follow-up with them and with us. I think that six phone calls would have prevented all the hard feelings on our part. I'm still puzzled as to why the company sent us a gift box early in the game because they were 'late' getting the roof on. We had, ironically, had phone calls informing us why the roof was late, and we didn't care... But I sure did care when our gutters got torn off when we weren't buying new gutters (but it worked out - new free gutters!), and when the molding piece kept us from being able to have our choice of gutter COVER installed, versus the gutter filling device. So I've raised the grade to a "C". Communication, folks. Communicate!