C & L Ward Brothers Co

They came the next day to look at the broken window and gave an estimate. It took a month to get the window, but there was a lot of damage to windows due to the ice storm. They did a great job reinstalling a new window.

They offer a lifetime warranty on all their work. The windows have been leaking air since they were installed and caused the window treaments to blow off. We had a windstorm in December and the cold air was blowing the curtains off the window. We have also had ants come in through the window. They told me "it was all in my head." We were told the windows weren't caulked to seal the window completely, and they haven't shown up to any appointments and they now haven't been returning my calls. If the window job was $5,000 I would still be upset, but not nearly as upset as spending $15,000. We bought top-of-the-line windows, and were told our heating and AC bills would go down and we wouldn't be able to hear road noise. Nothing we were promised with the windows has been delivered.

Everything went very well. We met with the consultant after Thanksgiving, signed a contract, and were provided a date of installation. With all of the cold weather and snow the area had in January we were concerned that the installation date was going to be delayed, but there was no delay. The provider did the installation on the date scheduled, arriving each morning at the promised time. They assured us that when their work was complete, there would be no additional work for us (i.e., caulk trim, plugging nail holes, using touch up paint, etc.) to do and they were right. The installation is weather tight. Our installers did a fantastic job of sealing off any leaks. We immediately noticed that all drafts that we previously had were eliminated and the rooms no longer have that noticeable drop in temperature they used to have when compared with the rest of the house. Overall, this company was attentive to our concerns, all of the staff we worked with were very professional, they did an outstanding job with the installation and, as a result, we will use them again...possibly for more than just windows.

Provided a great roof at a good price. We paid a bit more but got a great service and great job. Everyone was very professional. The clean up was awesome!

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Beyond my expectations. High quality windows. Expensive, but done right. Had 9 windows installed.

We spent roughly $25000 to replace our windows and doors. The installation went fine (probabaly because we paid the final 50% of the cost AFTER the job was finished). Since then we have had a problem with our fron door ock (which they installed). We have been calling their office for nearly 2 months to try an get someone to come out and replace the lock with no success. They have claimed everything from having "our name mis-spelled in their system" (so they couldn't locate us to return our calls), to have "personnel changes" (so they couldn't return our calls), to just not returning our calls. Funny how they knew how to contact us when we still owed them money. Think about it - you want to spend $25000 and not have an organization come out to fix a defective part that they installed? AVOID THEM. Go elsewhere if you want quality customer service.

Actually they did quite well. The workmanship was good. They wer quick. They cleaned up. They could have done better, I am not really sure, maybe time frame. They could have got to the job sooner. There was a little wait for them to come get the job done. But you know what are you going to do, they got jobs to do elsewhere too. Their pricing was a little bit more expensive than most.

They were on time, reliable and performed a through clean-up. We were happy with the product and content with the results.

CL Ward Brothers ran a $199.00 monthly special for minor repairs. The repair task was scheduled for a certain date and time. The service technician called ahead of time as requested. The job was performed as estimated with no hidden surprises. The technician was very professional and cleaned-up the area upon completing the job.

We have two houses that need window services They are about one mile away. One house has a vinyl window that is hard to lock, but very easy to open and close. Another house has four all wood windows that were hard to open and close, because windows and their frames are lightly touched.
My wife called the C and L to setup one trip appointment for both houses. Since they are two locations, Cand L charged us for the trip fee $75 + $50 (discount for the 2nd one). It is OK so far, because it was pre-agreement. My wife explicityly asked for the windows repair dept.
The repair guy came on time for the first house, opened and closed the window that is hard to lock, tried couple times. He concluded he can't fix it and it can be only replaced. I was sure the window is fine, because it looked like new. so I did not take his suggestion and moved on to the 2nd house. Hope he could do some repairs.
For the second house, he tried to open and close all four windows, again concluded he can do nothing other than replacing them for new ones. I told him the windows are fine but window and its frame light touched. He said he can't repair it, because he can't do anything that is a part of the frame.
So, he left with $125 and had nothing done. I ended up fixing them myself by resurfacing bottom boards, so they will not touch the windows.

The price was very reasonable. The price was very comparable if not better than the others. They were very good. They were very efficient. They did good work and cleaned up after themselves. They were very personable.

Everything was as requested. A great job all around.

Went Very Well. Removed Old Gutters and Downspouts and Installed new. Project was done and cleaned up before we came home from work.

From the initial contact with the sales person to the final contact with the installers we were very pleased with this company.
They delivered and installed the products in a timely manner.
Also, they honored a small discount because I entered a contest thru our local radio station and was awarded $250. to use toward any window purchase. I had already submitted my order before the contest, so I was pleased that it was still honored.

estimate from cand l ward on 10/05/2012.
appointment on 11/05/2012 to repair fascia.they didn't show up.on 11/09/2012 rescheduled for 11/20/2012.
repaired one side of fascia.the repairman then asked if I wanted the other side of the fascia repaired.I said that's what was in the
estimate,he said he didn't have the materials and the right size latter with him and he would have to come back later.
finished the job on 11/28/2012.
shouldn't have taken 3 weeks to do a one hour job.
should've told me they couldn't make their appt. date.I had to call them to find out what was going on.

Personal presentation, written quote, arrival on time, work performed well, clean-up. Couple years later very responsive to re-seal of window.

C and L Ward Brothers did a good job that is still holding up. They did what I expected them to do. They came in, did their measurements, they went back to their truck and cut the down spouts, put them up, and then they were gone. They didn't leave a mess or anything. They do a good job.

I had a bad experience with them 12 years ago because they hung the door off-plumb. They then came back out and did a poor job of trying to fix it. Instead of resetting the frame they tried to just jigger the door in the frame. I would never use them again for anything. For a carpenter to not address a square and plumb situation is not acceptable.

Excerpts copied from a letter to the owner:
We received your letter and your gift box from Oliver T’s yesterday, and I would first like to say, “Thank you”.
I sure wish you had called me instead. It turns out that the delayed installation date was just the first of our concerns – and the one you had least control over, as it was caused by the rainy weather. I would have liked to discuss our entire experience with you. Allow me to summarize:
1. We had to be in Florida during your installation. This meant we had to rely upon our neighbors to oversee the process, and we ended up with two very upset dogs, who had to be alone in the house while strangers were pounding everywhere. No big deal, but our neighbors also had to remind the roofers to remove the underlayment from the chimney or our dogs would have died from carbon monoxide poisoning. Not fun to hear about from hundreds of miles away.
2. We arrived home to find our home’s power line, still connected, on the ground in the back yard. It took days for someone to get back to me to say that your company hadn’t removed it for your workers’ safety, which was our assumption, as we’ve lived here since 1985 with no power line problems. We agree, after hearing about the weather from neighbors and friends, that it probably was the weather while we were gone. And your company sent a very nice guy to ensure it was securely fastened after Consumers Energy put it back up. Thank you for that.
3. We also arrived home to find part of our upstairs bathroom ceiling on the floor. I jumped the gun on this one, as our exchange student reported the entire ceiling as on the floor, and I reported the same to the person I was leaving a message for. It probably was not unusual for this to happen, but if we’d been advised of it as a possibility, we would have put up a couple plaster washers to prevent this. We’ve fixed the holes and are repainting the ceiling. Not a big deal, really.
4. We now have an area of our upstairs master bedroom ceiling with water damage. It’s less than a foot in diameter, and mostly areas of drop-sized peeling latex ceiling paint. This area appeared while we were in Florida and the house was being reroofed. Could have been delayed damage from our aging roof, but a heck of a coincidence. Again, we plan to repaint.
5. Now comes the truly irritating part. The soffit/fascia company sent two guys out. They spoke to my husband and asked, “Are you getting your gutters done?” and he said, “Yeah, I think so”. Well, the assumption that the man of the house made the decisions on this and knew the contract was in error. And the man of the house heard this question as, “Are you getting your gutters covered?” while the soffit guys heard his answer as “We’re getting our gutters replaced.” So they tore off our gutters. That cost you new gutters for our home. Thank you for not having to argue about this. But there’s a big ‘but’ coming…
6. The soffit and gutter guys put on the soffits and fascia at an angle to accommodate a crown molding. I don’t know why they left the crown molding when the goal of the project was to remove anything we’d have to maintain. And this left us with having to have our gutters installed at an angle, which means that we can NOT have gutter guards installed, as the new gutters are hanging from T-bars. We have large silver maples in our yard that shed ‘propeller’ seeds in the spring and huge amounts of leaves in the fall. This means two gutter cleanings a year, and the attending risk to the person and the gutters.
7. Todd Walker, our estimator, believed that you could do our aluminum sunroom/
“Michigan room” roof with a roll product called “Flintlastic”. He was in error. It turns out that your company can’t roof our sunroom at all. Again, this took more than one phone call to resolve. I’m sure you can understand my concern about having two contractors for one home’s roofing.
I chose Cand L Ward after doing research on Consumers Reports (which lead to the Dow Corning CertainTeed products), and on Angie’s List, and by checking the Better Business Bureau online and calling friends who work for two large area law firms about who they sue. We had three companies give us estimates, and although the other two were lower in price, we felt we were getting a roof system that would be maintenance- and trouble-free for many years to come.
Your gift box was nice, and your office staff is pleasant, but I sure would have preferred to have a roof with gutter guards. Now we’ll have to arrange for twice-annual gutter cleaning. I’m sure you know what fun it is to find someone to work two and a half stories about ground, and that it’s expensive. Todd may need better understanding of the products he’s selling, and your communication with your subcontractors may need improving. I’m withholding my opinion of your company for Angie’s List until I hear from you. I hope it will be soon after Christmas.
Note: they were able to install different gutter guards so that we could get them after all. But as the final 'doofus' moment for them - they forgot to do the sunroom. They'd bid on doing the roofing AND gutter guards for the sunroom, then couldn't do the roofing because they didn't carry the right stuff for an aluminum roof. But they HAD bid and I'd signed a contract for gutter guards for all.
My conclusion: a great company with a superb product and very, very good intentions - but with TERRIBLE internal communications. I think we'll be very happy with our roof and gutters for a long time to come (it's now over a year later with no problems). But I had about eight and quot;WHAT NOW?!and quot; moments that could have been avoided if they'd all just COMMUNICATED with each other. I was on edge after the first few such discoveries because I'd become convinced that the company was incompetent. But you know, the flashing and soffits are superb, and if there are problems and Cand L Ward were to go out of business, Dow would back up the guarantee.

Overall it went very well. We have several projects taken care of by this company over the years--each one was a good experience. We were given an estimate ahead of time and scheduled the project. It was originally to be done a few months earlier but there was a lot of rain at that time so the project was pushed back then we had a family emergency and we had to delay. When the project was finally done we were pleased with the work. They had to return for a minor problem( loose shingles) and that was taken care of. As I said we were very satisfied with our experience.

Our in-home consultant, Bennett Sevak, was knowledgeable and very helpful as to our needs. He took the time to hand write out a detailed proposal of all of the gutter work that would be performed and the manner in which it would be performed, including size and color of the gutters, how and where each section of the gutters would be installed and their intended function, the types of hangers to be used, etc. The proposal also included statements as to removal of all old existing materials and all work related debris from the site, as well as their workmanship gurarantee. All work was completed within a reasonable period of time.

The service was excellent. They had good customer service, they were prompt, and cleaned up after themselves. I love our new roof.

They were wonderful and did a beautiful job.

The salesman was professional and answered all of our questions. However, we understood that the job would be completed by their own employees but we believe the actual roofers were contractors to Cand L Ward. They did give us a better deal for signing up that day vs deciding at a later date. Cand L was prompt whenever we contacted them. They had someone come out to measure the roof and then someone came out after the job was complete to see how it went. They also had a project manager that contacted us to say she would be available if we had concerns. The 3 reasons we did not give them an A was (1) they could not give us an address of another job using the same color shingles we had selected -- we were looking at 3 different colors and wanted to be able to see them on a building instead on going off pictures; (2) we wanted an official document on the 5 year labor warranty but Cand L said it was on the proposal and they do not give out any other warranty documents -- since the proposal is on carbon paper we are concerned the print will fade; (3) we had understood the job would be done by employees instead of contractors.
The actual roofing crew was excellent. They were professional, respectful and did a fantastic job of cleaning up. We had no damage to the yard. The crew did an excellent and quality job. We rated them an and quot;Aand quot;.