Timber Ridge Tree Care, LLC

BEWARE!! You WILL be taken advantage of if the owner is able to - by word of their own mouth! Take a look at BBB and see for yourself (No, I have not put a claim in but a few before me have) $2000 to "remove" a ~40ft cedar tree and 10ft ornament tree! Stump grinding not included nor will they treat your property well. We also had a large tree removal quoted for $8000!!! We had the luxury of time and were able to shop around to have the large tree removed by a more trustworthy company for $4000 (stump grinding, removal, and property repair, if needed, is included) Save your money and find an arborist who acts with integrity and treats YOU with respect!

The estimate was ridiculously high. $3400 for the project. 2 years ago this same project would have been $800-1000 max not including clean-up. This is not how recovery from the pandemic will work for businesses!

They never even followed up until a week after the job was done by Platinum tree service who were excellent. Will not bother contacting them for future projects.

I asked for a work quote for the work. A man came out with heavy equipment. He saw a large tree stump that was near my work area. He looked at the stump and quoted me to have that removed. I informed him that the tree stump was not my biggest concern and the root system created by that stump needed to be removed. He told me that this would be completed, never provided me a contract to sign. When I returned home that afternoon I was missing my tree stump and the root system in my Way was still there. I called timber ridge back on a Monday as the work was completed in a Friday. I received no answer and thus left a message. I called a second time a few days later and left a second message this time with a person. Still never a call back. I then completed the work myself which took me 30+ hours to complete. They finally billed me a month later which I then contacted them again and actually spoke to someone who offered only to come redo ‘the work’. I explained that I had completed it at this point and would not be paying them the amount they were billing me. They sent the same man out to review the work and noted that it looked ‘fine’.............Which it should as by the time they came back I had completed the walkway and retaining wall that I had been working on. I then contacted the Better Business Bureau to prevent further contact as they had not wanted to work with me anymore. No contract, no clear understanding of work to be performed, no communication, yet still being billed. DO NOT HIRE THIS COMPANY

Response was quick clean up was good very happy with job done

Dustin was great, he was able to come over the same day I called him, and had his team removing the large branches later that day. Thanks!

It was ok except they tore up my front grass dragging cut trunks across the lawn. No offer to repair. Cost $300 to repair.

Tore up my front lawn dragging cut trunks across the grass.

They showed up with a huge crane and lifted the tree off our house. Great and knowledgeable crew cleaned the site and were very responsive.

Worst company ever. I have dealt with many companies, but from the top to the bottom (Owner), over all was the worst service and extremely unprofessional especially the sales representative who forgot to mention many thins that were and were not covered (Like cracked driveway concrete from Crane Truck, not covered). Clean up was a nightmare, as it was done way under par and remains that way. The tree removal crew, were top notch, it went down hill from there. The saleman rep, (Tyler), was extremely rude and unprofessional while trying to collect their money, (which was pending through the insurance company). They sent clean up crews several times and it still remained a total mess. I contacted the owner, who told me, speak to your sales rep. I won't even get into the stump remover man who asked me if I had "A honey", to remove my fence, because he didn't get paid to do it. Later I was advised they would remove the fence and replace it back to code. NOPE, oh, they put it back together, but never tied the top to the pole, so it was not up to code as promised. After I refused to pay, until this work was completed, I was threatened with a LEIN on the home. This is laughable, as the insurance company had not sent a check yet, which I explained 3 times in 3 different phone conversations to their Accounts Dept. My sales rep called and actually started raising his voice to me because they had not recieved their money, (Perhaps because he is paid on commission? ). I would recommend searching around Grand Rapids for a more reputable tree removal company. There are many reputable tree removal services in Grand Rapids and surrounding counties. Unfortuantely I was in a hurry as the tree landed in my pool and didn't want more extensive damage to the pool. But please, look around, check the Better Business Bureauand reviews. You don't want to go through this mess. Final cost, $6,250.00 For one tree removed via crane, a fence not up to CODE, one stump shredded down and one **** of a mess left behind. See photos below.

I signed the contract on Monday, the 4 man crew came Wed. afternoon, and they had the tree down in about 3 hours. I asked to have the wood chips left, so now I have a big pile of chips to spread around next spring. They even removed a large hanging branch in a nearby tree. Very professional workers.

Nice people. I was disappointed the ornamental trees that were over grown weren't trimmed from the top. I assumed that's part of trimming an ornamental. I mentioned the height during one phone conversation but since it wasn't specifically documented in the quote he wouldn't come back out.

I called Timber Ridge to get a quote, they sent someone within the week and I had a estimate within 3 or 4 days. We called two other companies and Timber Ridge had the best price so we went with them. The estimate was done on October 14th, 2014 and the crew came about a month later. There office did say that the had a lot of work so we we're aware that it would take them some time to start our job. The job they did removing the trees was as expected which they had to use a large crane to remove some taller trees. They had to remove a portion of our chain link fence, which they never repaired or put back how they found it. The large crane that they used broke down halfway through the job and was stuck in our backyard overnight. At first we didn't care because the next day they had it running and were able to finish the job within 3 days. However, once they left we realized our turf had extremely deep ruts due to the large crane sitting overnight. I called the company and the representative I was working with said they would came back in the Spring of 2015 to repair the ruts in our turf. Two or three days after the tress came down a separate crew came to grind the stumps. The company called miss dig, but they still ended up hitting out Comcast cables. The stump crew notified me they were unable to grind 4 stumps because they were too close to the neighbors fence - totally understandable. I talked with the same company representative and he said that if we ever took down the fences in the future, the company would come back and grind those stumps. (continue to read below - I highly doubt this now) Because the snow fell shortly after the trees and stumps were taken out, we agreed to touch base in the Spring of 2015 to have the crew come back and fix the ruts in the turf. This is where it became very FRUSTRATING. In March 2015, I called the same company representative and he said he would call me back in a week or two to schedule a time. 3 weeks later, I called him again and left a message. After no return call, I called the company, talked to another representative and they would have the person I was with call me back. Finally, he called me back and said he would send a crew out to survey the damage and call me back that same day with a solution. Again, no call so I called the main office and they told me that representative I was working with was no longer with the company. They pulled up my invoice and said there were no notes about fixing the turf. After the new representative discussed this with the owner, they sent out a couple guys within a week to "fix the turf". This was a very poor and sloppy solution, they sent out two guys with pitch forks. They spent 40 minutes pushing the ruts back into place, taking the large ridges in the turf and putting those in the ruts. It was a complete embarrassment. I've become so frustrated that I don't have the time or patience to deal with them to further remedy the problem. Moral of the story, get everything in writing as to the exact services they say they will preform and hold them to it. I would not consult Timber Ridge in the future for tree removal and regret recommending them to friends and family.

The process was facinating to watch. The workers were obviously very skilled, and when done, cleaned up the area leaving essentially no trace of having been there .

first time I called I told someone my situation was told I was going to be put on hold a minute so someone could schedule me was put on hold and then sit on hold for 10 minutes no one ever came on the line. Called back and talk to someone told them my need was urgent because we were trying to close on some property all my information was taken was told I was receive a call right back to schedule the service didn't hear anything for two days. I felt their service was very unprofessional if you want business you think they would be calling people back right away and trying to schedule something. Leaving people on hold for over 10 minutes and then when I called back answering right away very unprofessional.

No one contacted me about the job. No work was done.

The crew called in the morning and when i got home at 3PM, the only proof that they were there was the three tree stumps and the wood I wanted left. They were apparently efficient and did the cleanup really well. It was about 2 weeks before the stump grinding could be accomplished. The machinery was remote controlled and cool to watch. My yard was still wet and muddy in some spots, but the work got done. I appreciate how efficient the team was in getting this done. Bookkeeping and paying online however... I will use them again!

We contacted Timber Ridge in the fall of 2014 to get a quote for trimming a large maple in front of our home and to remove a dead maple in the rear. Timber Ridge initially seemed professional and courteous, and provided us a written quote within about ten days of our request. We were pleasantly surprised by the quote and told them that we would like them to perform the services at the quoted price. We actually provided our credit card information through their website to confirm the appointments and pricing. After that, everything changed. We spent roughly three months trying to get Timber Ridge to actually show up to perform the work. I made at least 15 phone calls to Timber Ridge in a 2-3 month period. Every time I was either given excuses about equipment and weather, or told the work crew leader (Dustin) would call me back to set up a time. I never received any calls back from Dustin and always had to follow up with the office (sometimes 2-3 times before getting any information, whether an excuse or otherwise). Once winter came, we gave up on having them perform the work that year. We contacted Timber Ridge again in the spring of 2015, asking if they were willing to perform the work for the price they quoted us in the fall. We were told that they would have to do another site visit and a new proposal and that this would be performed within a week. Three weeks later, after hearing nothing at all from Timber Ridge, we gave up on then. We ended up going with Egypt Valley Lawn. Craig, the owner, was courteous, respectful, quick to respond to phone calls or emails, and they performed the work at the quoted price within a week of our confirmation. The work they performed was excellent. They were able to complete remove and grind the 24" dead Norway maple without any damage to our deck, despite the deck box being only inches away from the tree. The crew was friendly, professional, and cleaned up after themselves. I look forward to them returning after the freeze period to plant a new cherry tree.

Every thing went very well, the gentleman that ground the stump was very personable, he did a good job

The work they performed was excellent. I have no problems with Matt or his crew. It was an overwhelming time and they handled the craziness very well. Where I do have a problem is with billing. They sent me a second bill, after I had paid the original bill, with an additional charge for stump grinding. This charge was in the original bill so I believed they had accidentally double billed me for it since the grinding was completed some time after the tree removal. I called and talked with a number of people and thought It was taken care of. A few weeks later I received another bill, I called again and this time was put in touch with Matt, our estimator, who confirmed it was a mistake and we did not owe the additional $500.00. In the next few months I have received 4 bills and 2 phone calls stating I still owe the money. I have called several times and it is still not resolved. Unfortunately this does leave a bad taste.. I loved the work performed and would recommend them for that, but billing is a problem. UPDATE: They have resolved the billing issue. I believe they have changed their entire billing department and I now give them 5 stars... Or an A

So far I thought their price was reasonable. They have done a really good job. They promised a couple of times for some estimates, but there might have been some miscommunication, but I understand that most tree companies this time of the year are very busy.

The trimming was done quickly when they actually finally came to do the job. First, I had to call multiple times to get an estimate. Then after the estimate, we decided to schedule them to come and complete the job. We called at least 7-8 times and they promised at least 5 times that they would come out within the next few days or week for someone to finally come out. (They don't set a specific date. They just say they will call before coming). Even when they didn't come, they didn't call to say why they couldn't make it or communicate with us at all. The job was completed over a month after they originally said they would complete it. We have woods and trees surrounding our house and we will never use them again for any tree maintenance.

I had been told by the man from the tree nursery who will be putting in the new tree that the stump grinding might be $350. Ofcourse, the Angie's list discount also helps. I had called Timber Ridge asking about getting the stumps ground. In two days Miss Dig had arrived to mark out utilities. Then we had rain. The next week I called Timber Ridge to see when the grinding guy would be coming, as I wanted to get the new tree in. The following day the man called to say he would be there in about 2 hours. He came as scheduled, and did a very thorough job. Both times I talked with the office, the ladies were extremely polite and helpful. I had used Timber Ridge previously for a truck load of bark mulch, and I have always felt their prices were fair, and their service was great.

It went very well, they were great. We were very satisfied with the work that they did, also with the cleanup process and happy with the outcome.

Lowest quote by far compared to the other 2 companies that actually got back to me. (1595 for the tree and 200 for the bushes) One other company quoted almost 3 times as much, and we would have had to wait 2 months for the work to be done! The crew worked quickly and safely. It was pretty entertaining to watch the crane lift the huge chunks up over the garage to the street to be chipped. There was one delay because a branch was growing between 2 power lines. So they had to come back 2 days later to finish up. They left the yard nice and tidy, with just some saw dust in the grass. One minor complaint is that it took them a month to respond to my web inquiry. Also didn't respond to a voicemail that I left after business hours. So I recommend calling during business hours and talk to someone to schedule your estimate.