Schaafsma Heating & Cooling

They were fantastic! From informing me that my furnace filter was the wrong size (the previous owners had it wrong and I was just using what they used) to keeping me from getting ripped off, they have been a joy to work with. I had contacted someone else to fix my furnace, but when they told me the price tag, $800+, I needed to think about it. I called Schaafsma and told them what was wrong and they said that was way too high. They came and checked it out, and it cost me about $250 to fix. Would highly recommend the friendly folk at Schaafsma. All the techs that came out were extremely nice as well.

Wonderful! Schaafsma Heating & Cooling has always done a wonderful job on all the work they have done for me. Their installers have always been very professional, and their work has been very thorough. The installers were always polite and respectful when in my home and never left any mess after they finished. They kept their appointment times and finished the job when they said it would be done. I have mentioned to friends and neighbors many times that I was very thankful I had Schaafsma do my work. I felt that I could trust them. So far, they have never let me down.

Used their service plan to get better performance on my air conditioning units and boilers. Had them service both, as our air conditioners never really cooled our house well! They recommend I replace my unit for $22K... as the flow thru the air handler didn't have enough cooling runs. We didn't do this as the system was high efficiency and $22K is a lot of $. So we had them recharge the system and paid $900 a month for cooling. Well the next year we asked to remove the air handler out of the attic and provide the extra runs $ 9.5K Well again lots of $ for moving a unit 10 feet! Paid the high bills again... now its winter maintenance and high repair costs to my boilers! Again we didn't fix it as the system never failed or showed signs of failure! So this spring called another Heating and Cooling company and the air handler move cost less than $3k. No additional air runs were added as claimed but they recommended larger intake! Now my air works also the compressed required a new capacitor that was replaced in the 1st year of my service contract. Well the was done wrong reversing the fan blades causing the unit to run hot and loud. Again this was spotted and fixed. Thank you for company B! Now talked to customer service as I felt that 2 years of maintenance contract I paid just so that the had an in to charge high and under deliver just seemed wrong so I asked for the maintenance fees back as I felt wronged. But they feel they were not wrong in their work and they stand behind there findings. Well sad to think I could have paid 3X more and got less... you make the call.

Great service as always, had appointment scheduled, was called prior to appointment time to see if I was available earlier, as they were running ahead of schedule. Tech came and did all the usual items in the annual check, courteous, efficient.

It went great. They are very professional, come when they say they'll be there and do a thorough job. As for my generator, another vendor told me that it was dead and presented me with a $5,000 quote for a replacement. The Schaafsma rep came out, checked it over and found a missing spark plug! After replacing that the generator started up and has been working great ever since! I'll continue to use this company going forward for sure!

In 2011 I checked out several companies getting quotes and settled on Schaafsma liking their presentation, proposal and price. They quickly got started and their technicians were friendly, very courteous, and professional. They installed a Bryant Hybrid Air to Air Heat Pump system. The work was done very well, and we love the system. We have them service and check it out twice a year and have a service contract which reduces costs if we need more than just a checkup which is covered. I feel they are very good at what they do, and are very honest about their product.

Very Helpful With Providing Options. Willing To Explain Things. Patient With me. NeWly Widowed, They Took Time To Show me Basic Things I Should Be Doing. Good People. Competitive Pricing.

Maintenance work was always done with care and personal consultation... and it had kept the systems trouble free.

After looking at the water heater, the technician said he could try turning the heat down and see if that might work, or he could put a new part on it. I thought we decided together to try the heat turning down option, but when that didn't work, he came back to put on the part and I was charged another service call. They tried to say I turned down the new part, but I didn't feel like I was turning it down, just trying what he suggested as a possibility. The new part didn't work either, so I had to get a new water heater. They didn't charge me the service call when they put in the water heater. I probably would have turned down the offer of the new heater and gone elsewhere if they had. A friend put in a larger heater right before I did and hers was about half what might was. I have a service agreement with them, so I thought they would be a little nicer about the service call repeat. Other service people have never charged me a second service charge when we are working on the same repair situation. One of the people who answers phones and schedules appointments was a little sharp with me.

My husband dealt with them. They were professional. The city inspector had a problem with the actual unit and they were back and forth about that. My husband might use them again but I would not.

I've tried to call and they do not return my calls. I even left a message for the manager. I prepaid for the service and expect it to be done or refund my money. As of right now I have still not spoke with anyone.

There were hitches and mistakes along the way, but the end result was very good.

EDIT 12/2: I'm changing the rating because they're working with us (on the things that have a chance of being fixed) and I don't know how this is going to work out. I don't want to rate them an F when they're trying to fix things. It's been 7 years now and even though it's never run very well, it wasn't worth trying to get them to fix it. Again. We got fed up eventually and called another company to tell us how to fix it today, and we got some horrible news. More on that later. Here's the beginning of the problems... The removal of the old boiler was awful. I understand the thing was probably 500 pounds but someone got it down there, so it should be possible to bring it back up. They were yelling and arguing and swearing at each other about it. They ended up breaking the thing in half, which I don't really care about. But the thing was coated in sludge on the inside, and they got that sludge EVERYWHERE on their way out of the house and didn't clean it up until I asked them to. And even then the guy literally huffed at me about it. We were without heat for at least a week for the installation, and a few days more when they came back to fix some things. I had no idea this wasn't typical so we didn't complain. That's a minor problem though. The big problem is that everything was done wrong. And I am not exaggerating. They installed the downstairs radiators on the outside of the drywall with all of the pipes showing. We demanded they redo that and the company was fine with it but the installer acted like we'd asked him for his left leg. They were redone, but so poorly the account manager apologized to us about it. That's also minor compared to what happened with the boiler install. First, they sold us an inappropriately sized boiler. I only today discovered that having an overly powerful boiler can be a bad thing. Second, they installed the thing extremely badly. Even I could tell it was at the very least clumsily done. There are pipes going every which way. It's like going through a 3D maze to follow them. I also found out today there should have been a second pump installed to help circulate the water. And there should have been an external temperature sensor that reads the outside temp and the boiler uses that to control the heat levels it outputs. Also, I guess to test the boiler, they put the thing on full blast and remove the thermostat control to make sure it will work. They left the thermostat control off when they left. We called them, and the house was 85 degrees (in November) before they got it fixed. We had to have them back a few more times but I can't remember specifics. Here's how we discovered we have a huge problem instead of the minor one we thought we had: We have this awful noise that happens every couple days when the boiler kicks in. We called them at least 3 times because they kept not fixing the problem. They claimed it was the result of the air intake and vents being too close together. So they put in extra external PVC pipe to separate the in and out pipes. When that didn't fix it, they made it bigger, and then bigger still. When that still didn't fix it, we threw up our hands and said I guess we'll just live with it because they say this is the problem and the pipes are looking ridiculous enough and it's still happening. We should have gotten fed up with it a LONG time ago. We finally did get fed up and had someone from a different company come to figure it out today. It's not the intake and vents making the thing rumble. It's the entire system rattling, including the boiler. Because of the huge power of the boiler, the water gets heated incredibly quickly. And because there's no second pump and the mess of pipes, the water isn't leaving the boiler like it should. So pipes are groaning because they're being abused, and so is the boiler. Our boiler is shaking itself apart!!! It's been 7 or so years and the new technician said he'd be surprised if it lasted more than another 5. And because it was improperly installed, the manufacturer isn't going to replace it under warranty. We'll be calling Schaafsma in the morning because it's an $8k job to fix this and I believe they should help make it right.

We had prepaid twice a year service on air and twice a year service on air conditioning. It was a lot cheaper to prepay for the inspections every year than to pay for them independently. They are very knowledgeable, everyone was clean, everyone was friendly and on time. They explained everything to my husband as they went along, everything was fine. The furnace was done about 4 months ago and we will probably have the air ducts done in the fall.

It started out well enough. A man named Paul arrived at my home and went straight down to the basement to look at my furnace. After he finished, we went upstairs to discuss system options and determine a price for the job. I was planning on going with them because they would install a Bryant system which I feel is a good brand name and at a very reasonable price. I went down to my basement to shut off lights and close up after he left and to my surprise, saw that several holes had been drilled into the side of my furnace and cold air intake duct above the furnace and the metal shavings from the drilling had just been left all over the floor. I immediately contacted Schaafsma and was told that drilling the holes was necessary in order to determine static pressure in the furnace. It didn't matter to me. They had absolutely no right putting holes in a very expensive and vital component in my home without my permission. It would have been nice if he had at least cleaned up his mess before he left also. Because of this incident, I chose not to hire Schaafsma. If you want my business, I expect you to behave in a professional and courteous manner in my home. I had someone else install a system for me who did an outstanding job. THEN just this past week, a neighbor of mine had central air conditioning added to his newer furnace. I was out working in my yard and he came over and we started talking. The person who came over from Schaafsma to give him a price for central air, who is also someone who happens to know a family member of mine, told my neighbor that the person that I hired to do my system was unqualified and did not follow proper installation protocol, etc. Not only did they have the audacity to drill holes in the side of my furnace without asking, but then a whole year later, one of their employees is gossiping about me to my neighbors, simply because he is disgruntled that I did not hire him to install a new furnace and air for me. Clearly, this is a company that does not believe in proper business ethics and professionalism. I will never hire this company for any HVAC work whatsoever and will not recommend them to others. They were the least expensive in terms of estimates and now I see why. Good professional service costs money.

This has got to be the worst company for HVAC you can find in the Grand Rapids area. It's not like we didn't give them plenty of opportunities to remedy their mistakes. It's that they don't seem to have the competency. Every time they worked on our systems, it seemed that something else would break shortly afterwards. Even when asked if we should just replace either the boiler or air conditioning units, at various times, they would just gerry rig things until the next failure. The last straw was after they installed our new boiler, which in their defense, they did rush to finish as I finally gave up on maintaining our old one on the day before Christmas. They did go the extra mile to get it done, but it was installed completely wrong. Another of their techs had to come back and redo all the plumbing. Even he botched it up, and the system would cycle on and off every 30 seconds. Finally had to call someone else to fix the system. Same with our A/C. Had them several times and they screwed thing so much there as well. They even put a drain trap in the attic. The next summer, we had a leak and had to fix our ceiling. A trap in the attic? Winter? Hello!!! It froze and cracked. Do NOT let these guys in your home! They should be called SHAFTSMA!

They are courteous, professional, on time, fair in price, and clean.

It took over 6 weeks to get this service scheduled. If you have this much time to wait then I suppose it isn't a big deal. The employee who came out was professional, kind, and enjoyed talking about what checks he was doing. I thought they would do more with this tune-up, but I didn't really know what to expect.

Schaafsma was slow to come out for the urgent service call (~1 week), then told us that another person needed to come out to quote a new airconditioner. The estimator took another week to come out. The estimator basically came up with all the information that they had from when they initially installed the airconditioner, and could have been done over the phone two weeks earlier (we already knew the compressor had went out on an airconditioner that refrigerant was no longer supported). It was going to be another week to get the parts, so we went with another company better recommended on Angie's List.

I wouldn’t recommend them; they’re lousy. They’re giving me a lemon. They did incorrect installation in the first place and they admitted it. For the repair, they got it working for a moment then after a while, it wouldn’t. Although they didn’t charge us for the works that they’ve done, it’s the hassle for both of us that count.

We signed a maintenance contract with Schaafsma after seeing their ads on TV. Each time the technician came out to "tune up" our furnace he warned us we would need a new one soon (yes, it was 30+ years old). He would bring up a baby food jar of rust, warning us that this was what he found in our furnace, and it was very dangerous. On the last trip, he said our heat exchanger had a crack. He "terminated" the contract (it was up, anyway) and "referred to sales." In those days the gas company still performed on-call inspections. I called them, and their verdict was that the furnace was fine. When I questioned the gas co technician about the crack, he replied that most older furnaces had lots of hairline cracks (as ours did) but these were not dangerous. Bottom line: I resent the scare tactics used to promote replacement unit sales. I don't know if this was company policy, or simply that of the individual technician. But in my mind he represented the company.

No real problem other than what was described above. The company responded in a timely fashion to do an estimate, but the rep took a very long time on-site to do an estimate and included items that we did not ask for, and which were not necessary, although he did explain this. This left a bit of a bad taste in our mouth, as did the price, which was the highest of the four quotes we received.We decided to use an small with whom we had previously done business.

They were honest and upfront about the cost and any issues concerning my furnace that would be has a problem and it need to be repaired. Their price is very comparable.

I am satisfied with the services. I would use them again.

Worst experience ever.They were very pushy when I said no and he was very rude. He said he couldn't believe I said no and couldn't believe my thought process. I sent him and his supervisor an email and they apologized but it was uncalled for. He knew I was a single woman, doctor and I just felt like he was unprofessional and disrespectful. He was annoyed.