Fox Pools

unknown

This company was very prompt in responding to my email, and then came out to give us an estimate. Their bid was very fair, but they told us they would not be able to do any of the landscape themselves but could give us references for that part of the job. We ended up going with a company who could do the entire project.

I thought the liner went very well last fall and the closing of the pool. I had talked to them about a salt system for next year and was told to contact them in the spring. just to make sure I went to the home show and talked to them about what I needed, but, we had some issues with getting in touch with each other. I made contact and was told someone would call me with the schedule and when I would be on it, well that never happened so I called again. Was told it wouldn't be until after the holidays and told them I wanted it before that I had been at the home show, I had called and was told I would be on the schedule, so after talking to the owner they felt they could do it. opened the pool, added the salt system, bought a Dolfin cleaner, and left. Well the heater was taken apart and left that way, the light in the pool now doesn't work, so i tried to contact them and wasn't getting any calls back, was always told the owner will call you back and never did. I sent an e-mail and told them I just wanted the work finished and the light working like it was before the new liner, that i had spent $6000 dollars with them and then I would leave them alone for good. Well they finally responded after that and came back and put things together ( 3 weeks later), and then I get a bill for $114 dollars, 95 for labor and the cost of a new bulb, which I can understand that, not the labor. If i owned the business and a customer spent $6000 I would see to it he was very satisfied, so overall it started out good but ended very bad.