Get matched with top marble and granite pros in Cohoctah, MI

"Everything was fine in the beginning with Logan. He provided us quotes for deck replacement (boards and railings) for $16,000+ and vinyl private fencing for $11,000. We found someone who offered a better warranty on the composite decking for a cheaper price, so we went elsewhere for this thankfully. Our yard was already partially enclosed due to our neighbors having fencing, so we only needed roughly 208 ft of fencing to finish off enclosing the yard. There were a few red flags with Logan that should have been obvious signs to go with another contractor. After our initial quote for both deck and fence, he returned 30 days later to do measurements AGAIN on the deck and showed up alone this time instead of with his buddy. He claimed he "couldn't get ahold of his partner anymore" and had to find someone else. We were quoted a 2 day turnaround time for the fence. When installing the fence, he ran into issues we addressed many times in our consultations which were slopes/hills in our yard. We have dogs so our primary reason for wanting the fence was to keep them enclosed. The first problem area he ran into he contacted us about. We approved the gap between the ground and bottom of the fence in this spot due to the nature of the uneven ground. Our expectation moving forward with the rest of the fence per our conversations was that the rest of the fence was to be installed close to the ground and flush on top and flush with the ground. He agreed many, many times this would be the outcome. We came home to 3 more additional panels that he never consulted us about that had over a 9 inch gap from the ground to the bottom of the fence. These were already concreted in. His recommendation was to place flowers in this gap as if that would prevent my dog from crawling underneath if they desired. It was clear it was just laziness, because if they dug deep enough the fence could have been placed lower to the ground with a few minor adjustments to the actual panels and it would have been fine. After seeing the additional gaps left that we did not approve, we asked him to redo those specific panels to our expectations. He refused. They started work on Thursday (not really because they 'forgot all of their needed tools') and the fence installation didn't begin until Friday. By 6pm Friday they completed majority of the fencing, but had to return Monday because he didn't calculate the material correctly so they were short. So much for a 2 day turn around time. This was even more infuriating after finding this out along with seeing the additional gaps that were left. To save time out of our own busy lives, we decided to not take him to court (although we should have) and had him finish the rest of the fence on Tuesday and paid him off because at this point we just wanted it done. As a business owner myself, the customer service was AWFUL. The communication got worse as the days went on and again, many many red flags. If I could go back and choose someone else to complete this work, I would 100% rightfully so. We had to spend more $$ out of pocket to fix the gaps after paying 11 grand. 10000% DO NOT recommend Logan and whatever buddy he chooses is available at that time to complete work with. Very inexperienced business owner and hope others can avoid this mistake as well."

"They did a fantastic job. Very thorough, would recommend them. I am very happy with the end results and will hire again!"

"Matrix did a phenomenal job from start to finish. We could not be happier with our basement and the construction. Communication was prompt, progress was well informed, and our contractor, Ron, ensured that everything was completed to our satisfaction. We can not recommend Matrix enough."

"Good"

"Went far from what we expected. I contacted the company by phone indicating that we had noticed a hairline crack in our countertop granite, that the backsplash needed a re-caulk and that we believed that the countertop was due to a re-seal, and that we expected the technicians to check for other defects, etc. I got an estimate over the phone and agreed to it, and was told by Michelle that two technicians would come on Wednesday to fix the hairline crack and re-caulk the backsplash, and that they would do the resealing on Thursday. However, they missed the appointment on Wednesday and came instead on Thursday (with the appropriate apologies). They didn't have much time, hence they fixed the crack and several other indents, covered three seams, and indicated that two technicians would come back on Friday to finish the work. Only one came back on Friday and stayed until past 6 pm, re-sealing the countertop and re-caulking the backsplash. On Saturday, we noticed a second hairline crack less than an inch from the one fixed - how could they have missed it? We also found multiple splashes of sealer on the wooden floor; some came out after extensive scrubbing, others are still there and refuse to come out. Also, we noticed that the beautiful shine of the granite was completely gone. We waited till Sunday, when we started to buff the surface to recover the shine. Almost impossible - contrary to what every web site says, whatever was applied to the countertop refuses to come out with commercial granite polishing products. I contacted the company, and was told "Sealing granite does deepen the color. That's a characteristic of natural stone...It's not practice for us to use floor covering when sealing and this is the first negative feedback that we've had for this process. I apologize for any marks that were left." Deeper color is to me very different from a dull color, complete lack of shine in a surface that was like a mirror - moreover, we were never told what would happen after the sealing was done. We called the experts to have an expert work done. The seams and backsplash are properly sealed, the crack allegedly was fixed, but what expert misses another crack adjacent to the one fixed? The re-sealing results are far from what we expected. At no point were we informed of the options or follow-up alternatives. We are stuck now with a countertop of uneven dullness throughout with streaks where the sealer was applied unevenly (and which we expected that a good buff would even out). Very unhappy with the results - I could have done the sealing myself for a fifth of the cost and with a product that would look much better."