North Wind Heating & Air, Inc.

Great Job .Clean install I learned Alot about my new furnace I was curious.about furnace and they answered all my ? I was watching all day I was probably a pain But they were all very Accommodating I will use them for air conditioning And water heater I trust them Thanks again ....ajxerri

This company is suing me because I will not remove my one-star review of them on Yelp.com The attorney for North Wind Heating & Air Conditioning has rescheduled the hearing from Tuesday September 3rd TO Monday October 7th Case Number: 2019-002909-CZ

It's good. Very polite, professional. There was one worker. It took about 15 minutes to complete. Very clean. They basically just shut the gas off. They said "You have a broken pipe". Shut the line off and charged me $190. It was a cracked dryer line so I replaced it for $15. It's because the tenants smelled gas and it needed to be fixed right away and I live an hour away. It was very faint odor. He told me it had been leaking for probably a year. He used a new machine to test it. He would've replaced it for more money and would've had to come back again so I just replaced it myself for $15. It's one of the flex pipes. You screw it on and screw it off. That's it.

I called on June 8th Monday to see if I could get a hot water tank replaced. I needed pricing and opinions on different options, but mainly needed one asap, as our hot water tank was leaking and pretty much bit the dust!! I spoke with Carrie and explained my situation, and within an hour she had called back with options, and pricing info for us to choose from. She said she could have someone out on Friday the 12th, but I explained that we would not be home and needed it done by Thursday the 11th latest. She juggled things around in their schedule to accommodate us and sent her guys out on Thursday as requested. Carrie was a life saver, very knowledgeable, very courteous and professional, and worked everything out to our needs. The men that came out and did the work were also helpful, professional, and knowledgeable. They removed the old tank, replaced it with the new one, took the old tank with them, and cleaned everything up as though nothing happened. (Sorry I don't remember their names). We are very pleased with the whole outcome and would definitely use them again in the future.

The owner even came out and doesn't time with the job. Very professional, prompt, and super clean. I would use these guys anytime and be very confident in referring them

I have used this company for a number of years. They are prompt, courteous and professional. This was the largest project I have contracted with them but the result was consistent with their previous fine work and the furnace is working just as they said it would. The house is very comfortable with the temperature balanced throughout the house.

Called on 8/21/2014 in the afternoon. Technician came out 8/22/2014 before 10:00AM --- Found problem and fixed it. QUICK - REASONABLE - THANK YOU!

The serviceman found everything okay, so we called the gas company and discovered (!) that our gas had been turned off because the people downstairs had moved out of their condo. Apparently the meters were misnumbered and we had been paying their bill and they'd been paying ours for TEN years. The North Wind man was very professional, but there was nothing he could do about the problem. I almost wished I could call him up and explain because it was so ridiculous.

They not particularly great or bad; they were fine.

Very pleasant workers and did the job on time. Also had an issue with our furnace which they took care of it very quickly. Will use them again.

The gentleman who came to inspect our air conditioning unit was very friendly and courteous. He re-filled the freon levels, checked filters and said that everything seemed to be working fine. He also told us that we may have a leak but don't know how bad until the next time we get it checked. If we ever experience an actual problem with our condenser, I would definitely consider North Wind Heating and Air for the job.

We know that our HVAC is on it's last leg and wanted to prolong it's life as much as possible. The tech came early, he performed all of the services in the deal, and we ended up needing a fair amount of coolant put in the system (the system is honestly almost as old as me) so he did that at a fair cost.

I wrote an A+ review on the service we received on 10/13/13 from Northwind Heating and Air when I placed a service call for a fall cleanup but discovered the same day that the furnace would not come on. Even though we had a new ignitor installed and tested during that visit, only a day or two later the furnace still would not produce heat. After calling Northwind to inform them that we again did not have heat, Ed came right out to reassess the problem. After discussing all of the options and weighing the costs associated with the various options, we decided to purchase a new high efficiency furnace. This A+ review is for the installation of a brand new 120,000 BTU 96% Comfortmaker furnace that was installed expertly and efficiently only a day or two after we told Ed we wanted a new one. Overall the installation and service and customer care from Northwind Heating was EXCELLENT!! Ed is extremely knowledgeable--he explained what was wrong with the old furnace, as well as a number of options to either repair our old furnace or purchase a new one. He showed great initiative and follow-through and went way beyond the call of duty by contacting the manufacturer on our behalf and getting a huge discount that we could use toward a new furnace for us! That combined with the installation of our new furnace and the work they did on our behalf related to the Detroit Edison rebate and permit with the township are just a few reasons why they are THE BEST! Thank you so much for the value-added services and quality work that you provided to us here in Harrison Township--we only wish that you provided service in Gaylord, MI where our second home is located. We are now having heating problems up there and unfortunately we have not yet found a contractor that meets our satisfaction--any plans to expand your company:) Ed, Carrie--all the best to you and your family in the coming year!

I thought it was a great experience. They kept their word on the timing, how long it would take, and they worked out a price for me that I could afford. They did a good job, cleaned up the mess, etc. One thing they did above and beyond was they loaned me heaters to keep me and my family warm while we were waiting for the new furnace. It was excellent.

Ed arrived just about 1/2 hr after I called to request svs (it was after 1am, so I was very appreciative). Found the problem immediately and had it fixed within 10 minutes. He also advised me to watch the condition of the hot wtr heater as it's an older one and just keep an eye on it. Very friendly and professional - would definitely recommend this company!

From beginning to end, the service technician was on time, professional, and skilled. He explained what he was going to do and then answered my questions when the job was completed. Through Angie's list I had used this company to do a complete A/C tune-up and didn't hesitate to call them back to check my furnace/hot water heater. I would certainly recommend them to anyone who needed these types of services!

I started the day by subscribing to Angie's List because I wanted to get our furnaces at our primary residence cleaned and checked prior to using them. I spent time taking down notes for the contractors from the website that I was going to call when I noticed that it was pretty cold in the house. I went to turn the furnace on and started making some calls and then after a while I noticed that the furnace had not yet turned on. When I called North Wind Heating and Air Conditioning and explained that I wanted a fall checkup for both furnaces at our house, but that my furnace may have a problem since it had not yet turned on yet. She put me on hold and after only a few minutes on the line I was thrilled to learn that they had a technician near by and that he had just finished a job and was heading to Lake Orion for another job. They ended up readjusting the schedule and a technician arrived within 15 minutes! It turned out that the technician was in fact the owner of the company. He was filling in for one of his employees that was out sick. He was wonderful--so professional--he got right to work and within minutes he found the problem--a bad ignition. He showed me that due to dirt and some bees and bugs, that can wreak havoc with this ignition part, it can cause an electrical arc which then burns out the ignition. He had the needed part on the truck, he made the repair, cleaned the furnace thoroughly--tested everything, offered to order me a filter that is hard to find in the retail market and then started on the second furnace that he cleaned and tested. The price was very reasonable--$73 for the first furnace checkup and cleaning and he only charged $50 for the second furnace checkup and cleaning. The bad ignition part was $77 the service call that came with an hour of labor was $125. The whole bill was only $325--which for late Saturday service is great! He cleaned up after himself with a shopvac that he brought with him and left me with a fully clean and operational furnace and a house that was warming up nicely from a chilly 55 degrees! The service that I received today was second to none! Nice work all around--I learned that he and his wife started this business 22 years ago and from what I saw today, they could give lessons in providing quality customer service to many other businesses. If you are within 75 miles of the Detroit area in any direction and need heating/cooling service--call North Wind--they provide top-notch service at reasonable prices with work performed by technicians that just ooze with professionalism and customer service!!

Craig, the electrician came on time and started working getting everything ready. Ed, the owner of North Wind and helper set up generator, on time set up.

Bullying...

I received an Angie's List e-mail with a coupon for an A/C inspection for $59. Since we wanted our A/C inspected and tuned up, I thought this was a great opportunity. I purchased the Angie's List coupon and received an e-mail from North Wind the following morning, confirming the city where I live and asking for my availability. I was very impressed on how quickly THEY contacted ME! I had made my appointment for the following Monday, then realized a day later that I would not be available. North Wind was very accommodating and rescheduled me for Thursday at a more convenient time. They gave me a two hour window to expect the North Wind employee to arrive, which is very reasonable. The North Wind employee arrived within the time expected and was very friendly. He inspected my furnace (our house is 70 years old and the furnace is original) and I was relieved to hear him say that I probably won't have to ever replace the furnace, just parts over the years. He inspected the A/C unit outside, cleaned it, topped off the freon at no additional charge. He was done within 20 minutes.

I felt that they were very thorough and complete in their work. They were very courteous. They did an excellent job inside and out.

He called before he came. He was on time, very personable, suggested easy maintenance tips and unit checked out.

We were very pleased with North Wind. The technician (whose name I unfortunately forgot) arrived right on time and was extremely personable and likeable...with a great sense of humor to boot. He got down to business right way and neither of us even knew he was on the premisis until he was finished and ready to leave. Based on the detailed instructions/information he gave us before leaving, we both felt better educated, having found out about some things that we did not know, even from the installer of our unit (which was just 2-1/2 years ago).

5 star service. Prompt, courteous, professional, pleasant, and knowledgeable. Best company we have ever had for this service so far.

They did very well for me. They were very quick.