Granite House Inc.

I recently had Granite House install granite counter tops in my basement and I couldn't be happier with the results! The team was professional and efficient, and the granite looks beautiful. I really appreciated how they kept me informed throughout the process. They made sure to listen to my needs and preferences, and the end result was exactly what I wanted. I highly recommend Granite House to anyone looking for high-quality granite work.

Looks great. Compensated for being 1/2 hour late one day. Job, itself, was done quickly.

We visited their showroom, chose the slabs and paid 50% deposit. We went over all details, choices, what was excluded (plumbing, faucets, dishwasher bracket). We set a date for measurements. Also, we ordered custom sinks. They did precise measurements at scheduled time, and took our custom sinks for fabrication. They also asked us to shore up the base support in one place with 2 X 4 to support the heavier granite countertop. We hired a handyman for plumbing and shoring up the base. They brought fabricated countertops in two weeks. A small backsplash piece broke during transportation. They promised to come back the next day. We did not pay the balance due. They did come back as promised, and we paid the balance when all work was done. They said that the sealant they applied generally lasts three years, and then we should reseal when needed. In general, we found them responsive and reasonable. Installers were young guys, quite respectful.

This was a nightmare experience and that is sugar coating the situation. Not only the date of the in house measuring but the date of the install they were over two hours late. Both times I called the office to inquire as to whether they were in fact showing up (since they had not called at all prior to reconfirm), and both instances I was told they were on there way and left sitting for hours dumbfounded as to whether or not they were going to even show up. That is the tip of the iceberg to say the least. Upon completion of the work in my kitchen, the workers quickly pounced on me to sign the bill and be on there way. While I found this odd, I presumed it was merely because they had been here for the majority of the day (working at a snails pace). Thankfully just as they were about to walk out the door as I was inspecting their work I noticed the MASSIVE gouge they had put into the side of my fridge. There uneasiness was now all to apparent as to why. When confronted with my discovery they both instantly verbally attacked me and began accusing me of inflicting said damage in an attempt to entrap them. The shear ludicrous nature of their story and implications was all I needed to know definitively that beyond a shadow of a doubt they had done this (further more the logic of me destroying my own $2500 custom order fridge to receive lesser valued services lacks the slightest bit of logic). After berating me and lobbying a slew of threats they finally called their supervisor to come to my home. After nearly an hour the supervisor showed up only to pick up right where his staff left off lobbying terrible threats, accusations and profanities. I had already cancelled the credit card payment and when he was informed of such he began threatening to rip everything out of my home and so on. Once I think he realized he had possibly gone to far he attempted to half heatedly offer me a discount, but at that point I was so fearful for my safety I was in tears. Being the lone person home with three hostile men I urged them to leave and that if they didn't I'd be contacting the police. They give meaning to you get what you pay for. We thought we were receiving a great deal on granite, when really we were getting scammed. I'm left with a damaged appliance that will require replacement and little to know genuine concern from the installer. I advise anyone who considers purchasing from them to run not walk away. And if you are so brave to risk hiring them get a notarized account of the condition of your home prior to their arrival because with the way they conduct business you will need that when you undoubtedly take them to court.

They were professional and business like. They came to measure for the counter top and installed it.