Custom Temperature Control

The experience started well with dispatch and scheduling. Many providers don't return calls -- these guys returned mine in less than 15 minutes. When I needed to reschedule, they did so happily. Day of service: Moe gave me a call a few minutes before he arrived to let me know he was coming. He was prompt, friendly, professional, and got right to work. He was very thorough and good with his explanations. He found several issues, took care of the things he could quickly, and gave me pricing for fixing the small things along with the importance factor of getting them done. He wasn't pushy or sales-y, and said that my unit was working as well as it could be and that it was the best option for the next six or seven years. Next time I have any kind of Heating or AC issues, I'm calling Custom Temp Control.

Decided to have my A/C tuned up. This company seemed to have great reviews on AL so I made an appointment. Two guys showed up--one of whom I presume was the owner. The guys were friendly enough and on time...early actually which they called to inform me about and I was ok with. The tune-up: I'm really not sure what all was done since I was not given an invoice or any sort of statement of service. All I know is they spent some time in the basement then went outside. What I do know is a couple days later I went to turn the A/C on and was not getting cold air. When I went out to the unit I noticed the power supply box was left wide open, completely exposed and the fuse-like device that enables the electric current was just sitting on top of the unit. Once I figured out that was the problem it wasn't a big deal for me to fix but to me it showed a complete lack of attention to detail and if they couldn't do something so simple what else did they do or not do??

Anthony came out and was very knowledgeable. He gave a great quote and answered followup questions about permits in a timely and professional manner. The installers came out did a great job installing the new system. They fixed drainage issues with the old installation and notified me about any other issues that they found. I would definitely recommend them.

moe was very nice and friendly. I was having a shower installed and need some duct work re-routed I needed it done asap I was in a bind. moe came out and assed the area that needed to be worked on and gave me an estimate of 500.00 which I thought was extremely high . but I was in a bind and needed it done. he said he would be back the next day with the necessary parts to do the job. he came back and did the job. I was under the impression he was going to use all new duct work and it was going to take a long time. long story short. he used some of my old duct work and was here for 3hrs. 500.00 for 3hrs? I feel they inflated the price because they knew I was in a bind . the rough estimate over the phone was much lower. In response to the comment from the service provider. he was never here 4.5 hours! a little p***** that you are saying that! when he first came out he was here 30 mins looked at the job and then started playing with the furnace which nobody asked him to do ! since he did that I have to hire someone to come fix the pvc pipe for the a/c he was playing with and now leaks! thanks for nothing I will now change my review ! don't lie about the time spent here ! also when he came Friday he was here 10 mins and left to another job!

I thought the price was kind of high for the part that was replaced, but the service tech was a pretty nice guy. They sent a thank-you letter a couple of days after the fact. I thought that was a nice touch. All in all, they did a decent job. I'm just not sure the price was the greatest.

Custom Temp did a great. They were prompt and professional in all my dealings with them. They did great work and I would recommend them to my friends and family in the area.

I got a call from my tenant that the furnace went out in our rental home. I called Custom Temperature Control at 11 AM and the company had a technician out to the home by 2 pm that day. The technician, Mo, was very courteous and diagnosed that the blower motor was out and let me know he had the blower at the warehouse. By 4 pm the heat was back on and he even cleaned one of the sensors that was dirty and not letting the house heat to its full warmth. The company did a great job and even followed up with a thank you letter. I have them on my short list of vendors to use in the future. No one wants a cold house and CTC did a wonderful job.

Quote was significantly higher ($3000) from the other quotes I received, however the technician creating the quote seemed to know his stuff, was punctual and very accommodating. I feel they would have done a good job, but the price quoted was an immediate disqualifier. Quote was to install a high velocity AC system in a 1400 sq ft house with no existing duct work.

CTC did a fantastic job with the furnace, A/C and humidifier installation for my rental property in Wixom, MI. Anthony G. matched a competitor's price as well; when I told him about another company quoting me a lower price for the humidifier he matched the price, then he increased the tonnage on the A/C unit to match what the competitor quoted as well. He was responsive and competent when I talked with him on the phone regarding the equipment and installation of the HVAC package. I live in Virginia now and the rental property is in Michigan so I was NOT at the installation appointment, but my dad was there, and he said two men worked about two full days installing all of the equipment, they were professional and on-time. Neither I nor my dad have had any complaints from our tenants regarding the furnace, A/C unit, or humidifier which was installed, so it seems the equipment is working correctly and was installed properly. I think CTC did a very good job and they clearly care about their work.

The gentleman was very knowledgable. He educated us about our unit. He said he would follow up in the spring with us for regular maintenance. He took pictures and found out a previous company had set up our unit incorrectly for the intake system. He stayed involved and really cared about what he was doing. He also had to cut/change the pipe on the inside of the house, which wasn't working efficiently. They were reasonably priced and did a good job.

The tech, Mo, that came out was really good. The price was reasonable and I was satisfied with the quality of the work. The heater has held up fine since they did the work, and my heating bill has actually gone down. However, their billing system isn’t ideal. It does not itemize the costs (which would be very helpful to see).

The job went well. The 2-man team handled it very professionally, working several hours through completion and cleanup.

I am satisfied with the service.

Moe called in advance to let me know I was his next stop on the day that I schedule with Custom Temperature Control. He was punctual, very professional, and extremely helpful. He answered all of my questions thoroughly and made sure that all of my concerns were addressed. I have used this company for our rental properties as well as our home in the past as well. I would highly recommend them. Their price is in line with the quality of service they provide, their staff is friendly and professional. All around great experience with them every time.

I went to bed last night with my upstairs colder than the rest of my house. When I woke this morning it was even colder. I called one company to come out and take a look and they said they were scheduling at the earliest on Friday! When I called Comfort Temperature Control they said they would send someone over in as early as an hour and a half. An hour later I get a phone call that they are 15 minutes away!! I was so impressed. Moe came to the house, put booties on, and asked me the problem. After my explanation we went to the basement to check out the boiler. He spent some time figuring out the system and then asked to see where the hissing sound I was hearing was coming from. Moe did an excellent job explaining everything that was going on and what needed to be done. We were both relieved that it was not a frozen pipe, but just needed to be bled. While having a heating guy in my house, and knowing that I was going to be charged quite a bit for a 15 minutes fix I asked him a few other questions about the boiler and my heating system. We discussed zoning the house (it's all on one) and how much that might cost. And he adjusted a butterfly valve to try and control the overheating of the top floor. Moe also, talked me through how to bleed the system myself should it happen again and offered to do it over the phone or come back if I had any other issues. In less than an hour he was out the door and I had heat upstairs again. The only reason I gave them a B on price, was because they have to charge "by the book" and the diagnosis was $89, while the actual "repair" was $139. A bit steep for turning a few valves and a fifteen minute fix. I would definitely call them back if I have more issues.

My furnace died in the middle of the winter storm. I called and Mo showed up within a few hours. Very knowledgable and thorough. Mo arrived the next morning with the new furnace and got it up and running without a problem. Barb, at the office, helped me make an appointment for the inspection. In addition, the company is on top of all the consumer rebates available and did the paperwork. They also did all the paperwork for the warranty. It was great not having to worry about all the extra paperwork!

Technician was knowledgeable and helpful. Took time to review with me and answered questions.

I had called a competitor who I worked with in the past. They could not come out for almost a week. No heat, winter, unacceptable. I called Custom Temperature Control. They were very professional, came out, showed me what the problem was and completed the repair extremely timely - left to pick up a part around 4:00 PM, came back and installed it. The competitor called me a few days later saying they could come and I let them know they had lost my business.

They installed a new high efficiency furnace, a new hot water tank, and fixed a venting issue I had. Anthony was wonderful, as were the guys who did the work. Very helpful, professional, kind and reasonable. I would use them again in a heartbeat. It's too bad they don't do roofs! :)

Tony came out to look at our furnace and address the problem of a noisy motor. We have done business with this company before and as per usual, Tony was very informative and provided us with excellent service. We would highly recommend this company.

The technician called when he was finished with his last job and told me how long it would be until he arrived. Mentioning the ETA from his GPS. He arrived exactly when he said he would. He noted that my furnace was not installed to code as the service clearance was not adequate. He squeezed into that small space anyway and got the job done with no complaints. Also noticed that my humidifier filter was years overdue for replacement. He had one on the truck and replaced my old filter for a nominal charge. I know I could have done it myself for less, but the convenience was paramount. The service invoice was very detailed regarding what work was completed and on his way out he mentioned some things to me about my water heater and some other tips to make the equipment work better and last longer. Also took a look and gave some recommendations for the thermostat. Excellent service!

Very accommodating and informative. Friendly and good price. I have used them to tune up my AC and furnace. I will continue to use.

Price was much better than quotes for comparable scope of work. We are satisfied with the work performed and continue to use them for various Heating & Cooling needs.

Installed new furnace and a/c unit. They were on time and installed the unit in the time promised. Completely satisfied with their services.

I am very pleased with the experience. I called on a Saturday morning and left a message. Tony called me back right away and I told him about the furnace over the phone. He came over in 15 minutes and diagnosed the problem like a pro. He didn't have to replace any parts, just clean a water trap. He was very knowledgeable and explained what the problem was and how it was fixed. I was so impressed with his ablility that I asked him to arrange for an annual service call to check on the furnace each year. I am glad I found a company that I can believe in.