Custom Temperature Control

The furnace stopped working around 12:30 a.m., I called CTC after I got to work in the morning and the nice woman who answered said they'd call me after 2:00 p.m. and I explained that I was at work and not reachable by phone and I would call them on my break. I called back at about 1:40 p.m. that afternoon and a different nice woman confirmed they could get to my house around 2:00 p.m. and I explained I couldn't leave work until 2:00 p.m. and it would take me about 30 minutes to get home and the nice woman said she'd tell the repairman to make it closer to 2:30 p.m. So I got home about 2:25 p.m. and called CTC to say I was home and the nice woman said they'd be there shortly. But they weren't, so I called back around 3:30 p.m. and left a message. Tony called me back about 20 minutes later and was so nice and reassured me and sure enough about 4:00 p.m. the repairman showed up. I told Tony I understood they were fitting me into an already busy schedule, and really I do understand that and I'd have waited all night for CTC because I trust them in my home. Alan the repairman was polite and competent, all the things I've come to expect from CTC. The cost was reasonable and I got a 15% discount because I'm a member of Angie's List (Thank you, Angie!).

Tony was a really nice guy and seemed very knowledgeable. He took the time to a****, measure the house, etc. He left but for some reason never followed up or sent an estimate. I was actually surprised in getting estimates how many companies did the same thing!! Of 6 estimators that came out, three of them left and never followed up. Our job was significant, and maybe it was more than they wanted to take on with the heating season approaching....I don't know. But I would at least expect a follow up to at least say thanks for giving us the opportunity to look at your job and give you an estimate, but did not want to proceed....regardless of the reason.

Moe was our service tech. He was really friendly, on time and figured out the problem in short order. A spider had gotten into the gas orfice and blocked it completely with webbing and debris. He said that he had only seen that type of problem once before. The heater is now working perfectly and we are so pleased.

I hired them because they had excellent marks on Angie's List. The price was very, very reasonable. He basically told me I don't know anything, take the lid off my AC. Which is true - I know nothing. So basically the problem was I didn't take the lid off the AC to get it working properly in the house. He was very nice, he pointed that out and showed me about the unit and how to clean it off. He basically went into the basement and looked at the furnace and made sure everything was working fine. We talked for a long time about a couple of other things. He more than gave me my money's worth, he's a very nice guy and I'd hire him back in a second. He basically told me to wait for the next coupon then call him back out for the fall check up. He was amazing and the company is excellent. He's the best guy I've worked with so far.

This was an excellent job from start to finish. First, the owner (Tony) did a great job in sizing the equipment, explaining purchase options and providing a detailed quotation. This is where this company first stood out from many of the competitors from whom we had obtained quotes. We knew exactly what we were purchasing with this company, and we were given all the information needed to select the best features. Quick, easy, painless. We got excellent equipment with features that definitely improve home comfort, the price was fair, the installation work high-quality, and communication was exceptional. From minor aspects of the job to major ? everything promised was delivered. No tiny detail that we initially discussed was left unattended. Everything happened exactly when promised, and I do mean everything. The two-day process of installation itself was well-organized. The project manager (Moe) showed up before getting started the first day. He verified all equipment selections and installation locations, confirmed the timetable, and answered my few remaining questions. Then his installers (Ron and Ronald) showed up exactly on time and worked virtually non-stop for the next two days. The installers really did quality work. They were very conscientious and the end results demonstrate that. Plus they clearly cared about their work and put real effort into the installation. Where a few minor decisions needed to be made about installation specifics, they were especially helpful. Finally as they completed the job, Ron gave me thorough instructions on system operation and maintenance. When they left, I had no questions and no concerns. Even cleanup was thorough. Tony returned the next week to inspect the work, give me a few operational tips, explain warranty registrations (which they handle it all ? amazing), schedule the city inspection, and to get the final information for submitting our Consumers Energy rebate (which they also handle). He even mentioned they would set up a brief visit after the start of heating season just to make sure everything is working at peak performance. This is definitely a company that cultivates and retains its customer base. No ?take the check and run? here. The week after installation we even got a thank you letter and the latest company newsletter. Final city inspection went without a hitch, and the inspector confirmed a good installation with some very positive comments. Our new A/C works much better than the old and we are confident we will notice even more improvement (comfort, cost and air quality) with the new furnace. So, in summary, we couldn?t be happier with this company ? from office staff to owner to installers ? they are a real pleasure to do business with. We would buy from them again, and will use them for routine maintenance. Even their website is truly first rate ? a good place to learn more about the company and services offered.

Mo, I believe his name was, was professional, courteous, and efficent. He was helpful in telling me the problems with the humidifieer I plan to install. Custom Tempperature Control is a good company and I won't hesitate to call them again.

Very pleased. Their quote was competitive, everybody was higher than I thought it would be, but copper is expensive now. They met their quote exactly. I feel I got good value for my money. Would use them again without hesitation.

The technician was friendly, professional, and thorough. He took the time to explain what he was doing, answered my questions clearly, and even took my aging AC apart to fix an annoying rattle (the body had 6 missing screws, and the fan blade was bent). I am pleased with the work and would not hesitate to use them in the future.

I purchased a big deal, actually two of them, for my air conditioners. I called to schedule service, and left a message telling them that I also had a furnace that required repair. They called back that evening after hours and left me a message. When I called back shortly thereafter, I again reached a recording. They called back after hours, etc. After going through this a couple of times, I finally reached a technician, who was in route home. He told me he would call me the following Monday. When that did not happen, I called the office and, surprise, surprise, reached a recording. However, they must have been monitoring the calls, because the technician called me back quickly. He said he was working on a roof and asked if he could schedule a time. We agreed that he would come on Tuesday, the following week and that he would call me on Monday to confirm. He called, just as I was researching Angie's List to find out how to get a refund for a big deal. The technician came on Tuesday as agreed, completed the work, found the problem in the furnace, and fixed it at a fair price. I noted above that I would have them do work again because what they did was fine. However, I won't buy a deal that requires me to pay upfront if they offer one again and I won't call them more than once. There are many companies out there that do good work and that have someone who actually answers the phone.

Fred arrived at the time he said he would and got right to work on the repairs. He does not waste time at all - just gets right down to business. His price is fair and straightforward, leaving no guesswork. Charges a set price for his time and gives you a good estimate of the prices for materials, so no surprises there. Everything looks and works great. What I like most about Fred is he is clear that no job is too big or small and if it is something outside of his expertise he lets you know. So, I don't feel uncomfortable calling on him to do "small jobs". This review was added to this company's page in error. I have never worked with them and so cannot give a review. The review I wrote here is actually for Fred Sons Handyman Services. Apologies for any confusion.

The owner came out and he was extremely nice and very professional. He was calm and friendly, and I felt comfortable about having him in my house. It is a great company and the woman I spoke to over the phone told me where I could find coupons to print out. I recommend this company. The guy taught me how air conditioners work, what to look for, and he gave me practical advice. I felt like I was getting a thorough inspection at a very good price by a very honest man. I was impressed that the guy told me that I should make an appointment once it is time to use the heating system but that I should wait until they come out with a coupon. I had to wait a little over a week, but it was well worth it.

When I first called it was coming up on the season where this company would be busy and I understood that 10 days notice may not have been enough time. I had an appointment with him last week and he had to cancel because of how busy he was and we rescheduled for today. He has yet to show up and I have no received a phone call from him. I'm asking for a refund for the Big Deal as I don't want to work with someone who can't even give me a phone call to let me know they won't be showing up.

My central air conditioner stopped working sometime in the night during the two days we had 90 plus degree weather. The fan inside would run, but the condenser wouldn't turn on. I contacted Custom Temperature Control via the form on their website on Thursday afternoon, not expecting to receive a return phone call until Friday, at the earliest. Tony called me a couple of hours later and, told me that due to the heat and volume of service calls they'd received, he wouldn't be able to send anyone out until Monday. I didn't have a problem with this, especially since the weather was due to cool off. We set up an appointment for Monday, June 13, at "mid morning". At 9:30 Monday morning, Mo called and said he was on the way and he pulled up in front at 10:00. It didn't take long for Mo to find the problem with the condenser was a loose wire connection/poor contact in the electrical box attached to the house. Mo repaired the connection, then cleaned the A/C unit and checked for any further possible problems. Mo inspected my furnace and even replaced the filter, which is difficult for me to reach. At my request, Mo replaced the old thermostat with a new, digital, one and explained how to use it. From start to finish, my experience with Custom Temperature Control has been nothing but positive. Mo was prompt, friendly and professional. This is not the first time I have had business with Custom Temperature Control. Well over 20 years ago, Tony installed a central air conditioning system in the mobile home I was living in at the time, and then did the same for my grandfather's home. I remembered that Tony was honest and professional and when the problem arose with my current A/C, he is truly the first person I thought of to look up. I trusted him then, and I trust him now and would gladly recommend him to anyone.

The service man check the filter, freon, electrical. compressor and a few other things I don't understand. He also was kind enough to set my thermostate for the summer and winter temperatures because I was have trouble with it. I asked some questions and he took the time to explain my questions. He also showed me to shut off the water for the humidifier whick I did not know to do. Thanks

made a appointment with tony garrish @ custom temperature control for 10:00 may 31. at 11:00 he calls and wants to move what he thought was a afternoon appointment to earlier in the day. when i told him i had been waiting for my 10:00 he was sorry that he had it mixed up and came to my house within a hour. he looked at all he needed for the quote, told me he would send me the quote via e-mail. that e-mail did not show so i called him and was told he was going to his office and would get the quote me. quote never showed up. i e-mailed him over the weekend to again tell him i did not receive it. i've still never have had a response from him or custom temperature control. i'm only writing this to point out how unprofessional this was. they could have just told me they were no-quoting the job.

As far as communication goes, they are one of the best. Very knowledgeable and willing to spend time over the phone discussing whatever you are concerned about. The technician seemed well trained, and didn't fumble at all when I asked him technical questions. I would definitely call again.

Right now in Michigan we have 90 degree weather. He came out within 5-10 minutes after my call. I feel the price was fair. These guys were great. I will use them again in the future.

Mole was great to work with you. I am happy to get their service.

They were at the top of Angie's List and were close to my home. They were first class to work with. Their prices were competitive and their bid was low.

Big Deal furnace tune-up. Technician was prompt, courteous and took the time to show me what he was talking about for repairs. He seemed honest and forthright. I would call this company again.

It was very good. They came on time.

So far, I am completely satisfied. They provided great service. I would recommend them.

They were very good but the guy was a little late because his previous job went late so I can't blame him. They were friendly, efficient, and got the job done. He even showed me where the crack in the furnace was.

Serviceman was on time and acted professionally and courteously. Since no problems were found, there is no basis on which to judge the company's trouble-shooting / repairing ability from this visit.

While inspecting the furnace, the technician discovered a leaking coupling that had caused rust to form in the bottom of the furnace. A $15.00 repair took care of the problem. The furnace checked out well, and no further repairs were necessary.