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Al's Water Heater Sales & Service

Water Heaters, Plumbing, Heating and Air Conditioning

About us

For over 30 years, Al's Water Heater Sales & Svc has been providing quality water heater sales, installations, and repair services to Ann Arbor and the surrounding areas. Our specialty is water heaters. We give meticulous attention to our workmanship and are committed to our customers' needs.

Business highlights

44 years of trusted experience

Services we offer

Water heater diagnosis, repairs, sales, & installation.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

$10



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9189 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
5%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 76-100 of 189 reviews

Vanessa E.
10/2013
5.0
water heater repair
  + -1 more
Went well, the technician discovered a couple issues with my furnace I will need to followup on.
Description of Work: Yearly furnace cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Al's Water Heater Sales & Service
Dear (removed member name), We only take care of water heaters. Did Al Walters take care of your furnace? If so you've accidentally posted your comment to Al's Water Heater Sales & Service. I'm sure who ever took care of your furnace would love to have this review. Al's Water Heater Sales & Service (734)668-4904

Teresa N.
10/2013
5.0
water heater repair
  + -1 more
Carl and Randy were able to come earlier than the scheduled appointment! This was very satifactory with me. They drained the water heater. I would use this company again. We did discuss the cost of replacement of the water heater in the future and what size (# of gallons) I would need to adequately service the size of my house.
Description of Work: drained the water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Bob F.
09/2013
5.0
plumbing, water heater repair
  + 0 more
It went great. They were very professional and took the time to explain everything they were doing to me. It took them longer than expected, but they did not charge more than the agreed upon rate.
Description of Work: Cleaned the water heater, but also discovered that it was not up to code and had to be moved.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Sheng-Jiaw H.
09/2013
5.0
water heater repair
  + -1 more
Great Check & Finish all service iterms.
Description of Work: Water Heater Check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Charles L.
09/2013
5.0
water heater repair
  + -1 more
Arrived on time. Two people. Inspected and drained sediment from the water heater. This 14 year old water heater had never been drained. Answered questions: What is the condition? How much longer will it last? Should it be shut off when I'm on vacation? Is it venting properly? What is the condition of the flue pipe? If it is replaced what else needs to be done to keep up to code? What is the cost of replacement? What symptom will probably indicate it needs to be replaced? Does the anode need to be replaced?
Description of Work: Drained sediment from the water heater. Answered many questions I had.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Joshua F.
08/2013
5.0
plumbing, water heater repair
  + 0 more
Purchased a big deal off Angie's list. Company responded quickly and we scheduled service. Two very nice gentlemen arrived on time and performed the services. Also showed me how I could do routine maintenance myself, which I thought was really nice. Good experience!
Description of Work: Water heater maintenance
Rating CategoryRating out of 5
Yes, I recommend this pro
$35

Shannon K.
08/2013
5.0
water heater repair
  + -1 more
I had purchased a big deal for the service, and it turned out great. He did a good job, and he was very nice, and he showed me how to do it myself.
Description of Work: We used Al's Water Heater Sales & Service. They cleaned and flushed the water heater, and they checked it to see that everything was okay.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Barbara M.
07/2013
5.0
plumbing, water heater repair
  + 0 more
I was pleased with all aspects of this service company
Description of Work: Flushed hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Jesse E.
07/2013
5.0
water heater repair
  + -1 more
Would Highly recommend! They are fast, friendly, and honest. They answered the phone when I called around 8pm and were at my house within 15 hours. After checking everything, it turned out that everything was fine so they only had to restart the pilot. Water heater working fine and will happily call again for any future water heater needs.
Description of Work: Called because water heater was not working. They came out and checked over every part of the water heater but were unable to find anything wrong. They restarted the pilot light and it has been working ever since. They suspect that an unusually strong gust may have come in the exhaust and put it out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Kate L.
07/2013
5.0
water heater repair
  + -1 more
It went great. I had purchased The Big Deal and Al called almost immediately to set up an appointment. The two men who performed the service were right on time, efficient and very personable. They took the time to explain what they were doing as well as giving me idea of the overall condition of my water heater and an estimate of how much longer it might last.
Description of Work: Inspected and flushed water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Sheila B.
07/2013
5.0
water heater repair
  + -1 more
They were wonderful! Prompt, professional, courteous, quick, and they explained the work that was done. I would use them again in a heartbeat. They told me my water heater is fine but I know it is about 12 years old... I'll give them a call when it dies!
Description of Work: Flushed and inspected my water heater. Installed missing screws in vent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Sherry S.
07/2013
5.0
water heater repair
  + -1 more
They were punctual, left no mess, explained the results to me and were finished quickly.
Description of Work: Flush water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

CATHERINE G.
07/2013
5.0
water heater repair
  + -1 more
Just fine - told us our old water heater is in remarkably good condition - no sales pitch!
Description of Work: Inspect & drain water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Denise S.
07/2013
5.0
water heater repair
  + -1 more
Al's Water Heater Sales & Service was prompt, responsive immediately, kind, and conscientious.
Description of Work: Al's Water Heater Sales & Service flushed the water heater.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shigeru S.
07/2013
5.0
water heater repair
  + -1 more
Our water heater stopped working suddenly at night. Found Al's water heater has very possitive reviews on Angies list and contacted them. They kindly instructed what to test before asking them to come to our place. On site service was also very generous. Fortunately our problem was not very serious and they just replaced a small part and charged reasonably.
Description of Work: Consultation on the problem over the phone, and service performed at our home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Al's Water Heater Sales & Service
Thank you for answering my questions about how we may improve. It is always our goal to give the best service possible. It has been a pleasure doing business with you. Al's Water Heater Sales & Service (734)668-4904

Kristen G.
06/2013
5.0
water heater repair
  + -1 more
Had no hot water this morning, and found Al's on Angie's List. They were able to fit me in the same day and arrived exactly when they said they would. They inspected the water heater, cleaned some carbon off of it, made a small adjustment, and charged me just the service fee. They were very friendly & professional, and answered all my questions. Great service.
Description of Work: Inspected, cleaned, and adjusted water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Aashish D.
06/2013
5.0
plumbing, water heater repair
  + 0 more
Very helpful. I asked lots of questions and he was more than happy to give information. We'll definitely use Al's service when we replace our water heater, which is going strong 15 yrs out!! The advice was to watch closely but do nothing else right now.
Description of Work: He inspected, drisned and flushed water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Response from Al's Water Heater Sales & Service
Thank you (deleted member name). It was our pleasure for serving you. We appreciated your call and don't hesitate to call with any questions. Al, Carl, Randy, and Madonna

nina H.
06/2013
5.0
plumbing, water heater repair
  + 0 more
They were great! I want to adopt them! I bought this service through Angie's List Big Deal......(group on?) and they called me the next day and came over today.........i was concerned about the hot water heater because i haven't touched it since it was installed in 1997 and i am leaving for the summer and figured i had better have it checked out before i leave.........carl and his partner(?) just left and they did indeed inspect it (it is still working just fine) and drained it........i wondered how old it was and they called the company to find out for me since it had no date on the tank..........and they even fixed my dehumidifier.........when i need a new hot water heater, i will buy it from them!
Description of Work: inspected and drained /filled my hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Response from Al's Water Heater Sales & Service
Thank you [member name removed]for this review. Carl and Randy wouldn't mind you adopting them. We look forward to serving you in the future. Al and Madonna

gordon S.
05/2013
5.0
water heater repair
  + -1 more
This service was well done and punctual. The hot water did not smell as bad after this was done.
Description of Work: Removed the Magnesium Rod in the Water Heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Alicia S.
04/2013
5.0
water heater repair
  + -1 more
We discovered a large leak from our water heater on Saturday and called Al's after reviewing Angie's List and companies in our area. The person we talked to explained how to check to be sure it was leaking and not just from the valve, then he explained how to look it up and we found out that our water heater was still under warranty. He stated that because he couldn't get a warranty one until Monday they would get it then and install it, which they did, Monday afternoon. They were helpful, professional and punctual.
Description of Work: Our natural gas water heater had to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

William R.
04/2013
5.0
water heater repair
  + -1 more
I wanted to replace my old water heater before it failed. I had looked online at the cost for a unit and also got a quote from my heating/ cooling provider. Since it was so expensive I started digging into Angies list reviews. Al's Water Heater Sales and Service made sense to me because thats all they do. They beat other prices I got by $300 and $400. I called about 9AM and we discussed getting the correct water heater and I got a price over the phone. They carried 3 quality brands so thoses were my choices. I made arangements and they were to my house by noon the same day as we agreed. They were done and gone by about 2:30PM. I did help the time process along by draining the water from the tank before they arrived, but it all went fast. They were nice guys, they were clean and did not smoke. They put down covering on my carpet. They got the water heaters in and out of a tight space quickly with no damage to the house. I paid by check and the the water heater is working fine this evening. If all you need is a water heater it is worth it to give these folks a call. Just don't be surprised at the base price of a water heater. They have doubled in price from 10 or 15 years ago.
Description of Work: Replace a 75 Gallon power vented water heater that was 18 years old and beginning to fail.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Julie B.
04/2013
5.0
water heater repair
  + -1 more
Our water heater started to fail on a Wednesday morning. By 3pm we had a new water heater installed. After reviewing our options over the phone, we had decided on a new water heater that happened to be in stock. Luckily they had availability later that day for installation. The team brought tarps to lay down, protecting the carpet. Within an hour they had rolled the old water heater out the front door and the new one installed.
Description of Work: We had an old water heater removed and a new one installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Mary C.
01/2013
5.0
water heater repair
  + -1 more
This company is amazing!!! I called last night after 8 PM and a person actually answered and took pertinent information regarding the problem. I wanted them to come to the house at 1:30 and they showed up on time. They assessed the situation and determined the water heater needed to be replaced. They had the water heater installed within an hour. They are professional, clean, honest, and do an exceptional job. The job cost exactly what they provided in the estimate and they gave me the $10 Angies List discount. I can't say enough positive things about this company. They are great and I would use them again.
Description of Work: They evaluated my 15 year old water heater and determined it couldn't be fixed. The replaced the old water heater with a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Kate W.
12/2012
5.0
water heater repair
  + -1 more
They provided professional & prompt service from start to finish.
Description of Work: Everyone I spoke to on the phone and in person was knowledgable, kind & helpful. I will use them again if needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Robert H.
12/2012
5.0
water heater repair
  + -1 more
Water Heater was leaking all over the basement floor they did phone troubleshooting, and analysis of my make an model over the phone, and had it replaced with a new Water Heater installed to code (the old one wasn't compliant anymore) within 8 hours after first walking me through what to do before they got there. Fortunately for me there was a floor drain right under the old one. Great service, quality and VERY prompt work. These guys are VERY good.
Description of Work: Water Heater replacement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$871

Contact information

1220 S Fletcher Rd, Chelsea, MI 48118

http://www.als-water-heaters.com

Service hours

Sunday:
6:00 AM - 10:00 PM
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Water Heaters,
Plumbing,
Heating and Air Conditioning

FAQ

Al's Water Heater Sales & Service is currently rated 4.9 overall out of 5.

Sunday: 6:00 AM - 10:00 PM

Monday: 6:00 AM - 10:00 PM

Tuesday: 6:00 AM - 10:00 PM

Wednesday: 6:00 AM - 10:00 PM

Thursday: 6:00 AM - 10:00 PM

Friday: 6:00 AM - 10:00 PM

Saturday: 6:00 AM - 10:00 PM

Al's Water Heater Sales & Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Al's Water Heater Sales & Service offers free project estimates.
Yes, Al's Water Heater Sales & Service offers eco-friendly accreditations.
No, Al's Water Heater Sales & Service does not offer a senior discount.
No, Al's Water Heater Sales & Service does not offer emergency services.
Yes, Al's Water Heater Sales & Service offers warranties.
Al's Water Heater Sales & Service offers the following services: Water heater diagnosis, repairs, sales, & installation.

Contact information

1220 S Fletcher Rd, Chelsea, MI 48118

http://www.als-water-heaters.com

Service hours

Sunday:
6:00 AM - 10:00 PM
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM