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Richards Brand Source

Appliance Repair, Appliance Sales and Installation

About us

Appliance repair and sales. Additional DBA - Richards Appliance Service.

Business highlights

41 years of trusted experience

Services we offer

Appliance repair & sales.

Services we don't offer

N/A

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.749 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
16%
3
0%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 49 reviews

JANET L.
10/2015
4.0
appliance repair
  + -1 more
took a while to get a call. I called them after a few days. Then it went very well.
Description of Work: fixed dryer

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$169

Jim L.
05/2015
5.0
appliance repair
  + -1 more
Service was prompt, very professional. Work completed and a good experience.
Description of Work: Fixed leak in refrigerator and ice maker

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Richards Brand Source
Thank you [member name removed] for your kind review. Here at Richards we strive to be prompt, courteous and professional and are pleased that you found your experience pleasant. We would like to thank you for the opportunity to serve you and look forward to helping you in your repair needs in the future

LISA S.
09/2014
5.0
appliance repair
  + -1 more
They came out within a very reasonable time frame and did the repair on my dryer for a very reasonable price. Richard's Brand Source provides a very courteous and professional service.
Description of Work: I called Richard's to come out and repair my dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Kathy H.
07/2014
5.0
appliance repair
  + -1 more
We were pleased with the service they provided. Delivery was usually quite fast, set up was good, needed some service work on a couple of appliances, happy with the time frame, the repair was done.
Description of Work: Over the years we have purchased several appliances from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas R.
06/2014
5.0
appliance repair
  + -1 more
Very professional. Changed gas dryer to propane. Changed door from right to left opening. Quick and reasonable cost.
Description of Work: Installed gas dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Norman W.
06/2014
4.0
appliance repair
  + -1 more
The part that was replaced was failing (cooling fan) causing the refrigerator to not maintain proper temperature. The part seemed to correct the problem at first but it resurfaced overnight after the repairman left. They returned later the next day to re examine. Another faulty part was then discovered and replaced. As I recall I wasn't charged labor for the second service call. The refrigerator has run normally ever since their second call.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DALE B.
06/2014
5.0
appliance repair
  + -1 more
fix our stove its gas also i allwasy buy my appliances . bought a refrigerator and two freezers next year it going to be a new stove if we enough money from our income taxes so i give them my bussiness with AAA.
Description of Work: came out and fix our stove

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Karen O.
06/2014
5.0
appliance repair, appliance sales
  + 0 more
Since we bought it in 2002, I don't have a lot of information. I have not been happy with the quality of the refrigerator, but I should have bought a better brand. It runs fine, but the gaskets on the freezer have been a problem from the beginning. Since we only use this during the summer, we can get by.
Description of Work: I purchased a refrigerator

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Zandra B.
06/2014
5.0
appliance repair
  + -1 more
Excellent job performance. Courteous service providers. Prompt, on time delivery.
Description of Work: Provided delivery and installation for our new washer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charlene B.
06/2014
5.0
appliance repair
  + -1 more
When I discovered my regular box springs would not fit through the stairway, I went to Richard ' s. They had a split box springs in stock, reasonably priced, and delivered it promptly.
Description of Work: Sold and delivered a split queen size box springs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen N.
06/2014
5.0
appliance sales
  + -1 more
They're good. They tend to be a little more expensive, sometimes. I've bought several things from them. They're a good company and I like them a lot. I like their quality and their customer service. They have free delivery.
Description of Work: I purchased a mattress there.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathy P.
06/2014
5.0
appliance sales
  + -1 more
It went very well. They were very helpful.
Description of Work: I bought some things from them. I ended up purchasing a washer and dryer and they installed them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

LISA S.
06/2014
4.0
appliance repair, appliance sales
  + 0 more
They were very good and they did a very good job. They did the job a few years ago. Cant remember When I had my Kitchen redone, probably 5 years ago. I got all new appliances, washer drier, Refrigerator, Stove and dish washer. I think my builder did the installation of everything but I don't remember. They had a good warranty service and I have use that and they have been very good about that.They are in my Home town and I like working with people from my home town. They are highly recommended by people who have used them. I will use them in the future
Description of Work: I bought my Kitchen appliances, Refrigerator, Washer, Drier, stove and Dish washer from Them

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

kathryn V.
06/2014
4.0
appliance repair
  + -1 more
I have had very good experience. I'm a little bit disappointed that they are no longer servicing. I have a whirlpool duet, front load washer and dryer and they are no longer servicing them. And, I think they're no longer servicing a couple other things I have, but other than that I have gone in there to order parts and things that we've done ourselves and they have excellent service. I'm going to say a "B" because, well we got the parts and everything was fine, I was still very disappointed that they didn't do any service any longer.
Description of Work: I bought a number of appliances from them. We ordered a new washing machine drum and a couple other parts from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Richards Brand Source
Hello, Please forgive me for such a late response to your review. I am learning on a curve for social media. I am curious about your statement about servicing your products. We are an authorized Whirlpool service company and do service the products you have. At this time we are not retailing the Whirlpool line but we are servicing them. If you have any questions please give me a call at 517-543-8332 and ask for Robin. Thank You for the review, Robin

William C.
06/2014
4.0
appliance repair
  + -1 more
They were fine. We had a good experience with them. The repairman came out here and worked on our dryer. I can't think of anything bad to say about them. The price wasn’t cheap; it was probably okay. It was alright. With regard to quality, they seemed to do a good job. We would use them again in the future.
Description of Work: We have used Richards Brand Source for some repairs on our clothes dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Teryl K.
06/2014
5.0
appliance repair
  + -1 more
I have used them before I became a member of Angie's List. They were fine. I had no complaints. Their response was within 24 hours.
Description of Work: Richards BrandSource came and worked on our washing machine or dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Dennis K.
06/2014
1.0
appliance repair
  + -1 more
My experience there was not very well. They came out to fix a gas stove of mine and they said they knew some burners and they came back a couple of times. When they came back, they have the wrong burner. They were never able to fix it.
Description of Work: I used the services of Richard’s Brand Source.
Rating CategoryRating out of 5
Yes, I recommend this pro

Diane V.
06/2014
5.0
appliance repair, appliance sales
  + 0 more
It was good. Very good. They came through. I would say go there.
Description of Work: They did product assistance. I had a problem and they really came through. It was very nice.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carolyn L.
06/2014
4.0
appliance repair
  + -1 more
They provided a timely service and they fixed the problem. So, I guess they were good. The repairs are working fine so far. I had a good interaction with them.
Description of Work: We have purchased through Richards Brand Source before. They serviced a Gener cooktop.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ruth B.
06/2014
5.0
appliance sales
  + -1 more
I own at least seven appliances from there. When I have to get an appliance I go there. I have got currently a microwave, a stove, a dishwasher, a washing machine, a refrigerator and an air cleaner that I bought there. I am just real happy like I have purchased my refrigerator there. I redid my kitchen and so I ended up with four appliances that I bought all at once. They are just really helpful. I bought my freezer there. I have a freezer in the basement. I have referred other people. They are just very helpful. They serviced everything. They deliver it. I am just real thrilled. Excellent pricing. I am just real happy with him so I keep going back and you don't purchase 6-7 appliances from the place.
Description of Work: I bought the air cleaner. It is just a little air cleaner that we put in my mothers room when she was in a nursing home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Sharon A.
06/2014
5.0
appliance repair
  + -1 more
They have excellent service and excellent help. They are good.
Description of Work: Richards BrandSource repaired our washer and refrigerator in the past. I have used them for recent purchases and so on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Javier V.
06/2014
4.0
appliance repair
  + -1 more
They were very professional and polite and they were prompt in terms of the appointments that they had set up.
Description of Work: Richard's Brand Source did some warranty work on a dishwasher for me.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rebecca L.
06/2014
5.0
appliance sales
  + -1 more
They are a good company. I remember thinking the price was a little high.
Description of Work: Richards BrandSource installed new appliances for me.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Michael G.
06/2014
5.0
appliance repair
  + -1 more
He did a good job. It was a very good service and I have no complaint. There was a part that he had to get for the door switch. I think the price was fair and they did a good quality job. He's good in getting touch with us. I would use him again.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Jean M.
05/2014
4.0
appliance repair
  + -1 more
I did not purchase from them. They charge for delivery . I purchased from Lowe's who did not charge for delivery or installation and removed my old appliances for no charge.
Description of Work: I obtained quotes on appliances. They are not in a convenient location for me. they are a small private ownership business which can be an advantage for people who do not like dealing with the larger more commercial businesses

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Richards Brand Source
RICHARDS APPLIANCE HAS PROVIDED APPLIANCE SERVICE IN THE EATON COUNTY AREA FOR OVER 31 YEARS. WE PRIDE OURSELF IN PROVIDING EXPERIENCED SERVICE BEFORE AND AFTER THE SALE.
    • 1(current)
    • 2

Contact information

628 W Lawrence Ave, Charlotte, MI 48813

richardsappliances.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 7:00 PM
Tuesday:
8:30 AM - 7:00 PM
Wednesday:
8:30 AM - 6:00 PM
Thursday:
8:30 AM - 7:00 PM
Friday:
8:30 AM - 7:00 PM
Saturday:
9:00 AM - 3:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Sales and Installation

FAQ

Richards Brand Source is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 7:00 PM

Tuesday: 8:30 AM - 7:00 PM

Wednesday: 8:30 AM - 6:00 PM

Thursday: 8:30 AM - 7:00 PM

Friday: 8:30 AM - 7:00 PM

Saturday: 9:00 AM - 3:00 PM

Richards Brand Source accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Richards Brand Source offers free project estimates.
Yes, Richards Brand Source offers eco-friendly accreditations.
No, Richards Brand Source does not offer a senior discount.
No, Richards Brand Source does not offer emergency services.
No, Richards Brand Source does not offer warranties.
Richards Brand Source offers the following services: Appliance repair & sales.
N/A

Contact information

628 W Lawrence Ave, Charlotte, MI 48813

richardsappliances.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 7:00 PM
Tuesday:
8:30 AM - 7:00 PM
Wednesday:
8:30 AM - 6:00 PM
Thursday:
8:30 AM - 7:00 PM
Friday:
8:30 AM - 7:00 PM
Saturday:
9:00 AM - 3:00 PM