Victors Home Solutions - Saginaw

Excellent customer service.

Victors Home Solutions is a terrible company. Their salesperson, Hunter Davis, agreed to perform the work that we requested so we signed with them. He lied to us about the work that would be performed. Their crew arrived at our home and did not have the supplies necessary to perform the work. They packed up their equipment and left. The following Monday, a second crew arrived and still did not have the supplies needed to complete the job. Their lying salesperson told us a covered facia would be installed as well as a soffit. He also told us all of the rotted wood would be replaced. When I asked their supervisor, Lucas Christenson, where the soffit was he told me they do not perform that service, another lie. I contacted Victors Home Solutions and was told they do offer this service as long as a roof replacement was ordered. They also blocked both of our entry doors with the 4x8 sheets of roofing panels. Also, they left gaps under the overhang where bugs and birds can enter the home. We rate them a 1. They are lucky we can not rate a minus rating. Do not hire this company. None of their workers could speak English so it was difficult to communicate with them.

With a 50 year warranty can't be beat

Short of a few nails and staples found on the ground by where the dumpster was, they did an amazing job. They were quick, very efficient, and accommodated our needs very well. I was impressed with their professionalism and transparency in explaining the entire process. From the gentleman who did the initial inspection, the concierge, to the crew that came out, they were all amazing! I would have no issues referring them to my friends and family.,

Very, very expensive. I should have pushed to get more quotes. After I got my job done I found out similar jobs were about $10,000 cheaper.

The job was completed yesterday so we cannot tell yet how our new roof will withstand the weather. However we can say how everybody behaved in a very professional way. From Joe Ashe who came for a comprehensive inspection, to Amanda and to the crew headed by Omar who actually did the work. Everybody was knowledgeable and respectful. It didnâ t take long to put us on the schedule and the crew, working very hard, completed the job in one day. Our new roof looks beautiful and it looks like the job was top notch. Weâ re very pleased and feel we can recommend this company.

Workers who actually did the work did not speak English

They did a comprehensive inspection of the old roof externally and internally, pointing out all the problem areas, something the other contractors I tried did not do as thoroughly (attic is not completely open). The roof was completed in a day and no debris was left behind.

Good

Zach Geragosian came out to give us a roof inspection following a storm. He was punctual, professional, polite and very knowledgeable. We have had our Victor's roof since 2019 and we are very happy customers.

Brett Westenberg was really helpful and knowledgeable! He answered all our questions and displayed Victor's quality and professionalism. We will definitely recommend!

The job was done with great coordination. Everything was completed just as I was told. My large roof was completed in one day, a Friday. They cleaned everything up that night, picked up the dumpster early Monday morning. My neighbors were all impressed with the job they did. (A neighbor across the street had roofing supplies delivered by another roofer on the same day. They are still sitting in his yard!!) I would recommend Victors Home Solutions to my friends.

The working team really does not seem to know what they are doing. They work fast but only do what they are told. They do not know about skylights.

N/A

Did a Great Job

no other comment

Have not started yet.

Victors was great! They came out and spent time inspecting the roof and attic and explained everything they recommended needed fixing. You may expect this from anyone quoting a roof job but we had other comapnies show up and not even go up in the attic. Price was competitive. The job was done well and completed within a day with no mess.

Smooth process. No hiccups. Great product and great cleanup. Would recommend Victor to anyone

They were professionally helpful , answered my questions , they done a great job on my roof

Christian came out to assess the project. He was very friendly and thorough. He went up on the roof to take pics. We went up in the attic as well. He went through the Corporate check list... And explained the good and bad points. We failed 10 out of 20 areas. He recommended a full replacement WITHOUT sales pressure. He explained their process, including two guys running around with magnets at clean up. A young man came the next day to pick up the dumpster. After he moved it, he got out and made another sweep of the driveway with a magnet. OUTSTANDING! They take pride in their work!!!

Very pleased with the consultant, office staff, work crew, and job inspector. Pleased with the financing of the project. Very pleased with the email communications and telephone communications re the project and financing. Highly recommend

Very friendly and efficient service. Job done quickly and well.

We had a good experience with Victor’s. Jose was a great salesman educating us and answering all of our questions. He also came back a second time with more samples after we changed our mind on the shingle color. He even took calls on his days off to update the contract. Great service! The day of the crew worked quickly and tried their best to keep the work clean. The caulking was especially precise! We found a few nails in our garage but knew to sweep before pulling ours cars in. Otherwise, the crew cleaned up well, and even blew off our deck to get all the little debris. We did discovered that a section of the attic was missing baffles a few weeks later but they came out super quick to get them in. Amanda and Dylan were especially helpful and pleasant to work with! They were solution oriented anytime we had questions or needed anything resolved. We recommend!