Mechanical Energy Systems

What we like most about them is that they are timely and do what they say they will do. We are not usually home when they come to make the repairs, we pay them by phone so no need to stay home and wait for repair people to show up. We are very happy overall with our solar system, they did a nice job. Not too many companies do this so I think their service call charge is a bit high, and they benefit from a lack of competition in the area, but they are very professional and we will continue to use them for our system.

arrived on time for both appointments put protective tarps on all surfaces efficiently and professionally installed 2 solatubes polite, professional and careful with our home consulted us when needed and completed the install cleaned up and left us with no mess at all very very pleased with the additional light that 2 rooms in our home now have back office and scheduling went very smoothly

The installation was very smooth. The 2 man crew arrived when they said they would and worked consistently for 3 hours doing a very efficient job. They spread a tarp over the hardwood floors in the kitchen and cleaned up all their mess at the end of the job. They even swept up the garage floor from the insulation that fell out of the attic when they were working. They answered all my mother's questions as the work went on. They brought 3 different lens covers and showed all of them to my mother for her decision as to which one she liked. They took away all of the cardboard boxes and did not leave her anything to get rid of. Over all, they were very professional and my mother would highly recommend them to anyone interested in that product. The salesman, at their office was very patient in answering my mother's questions and she had a lot of them- everyone in the office was very professional and polite.

Mechanical Energy Systems has a showroom where you can see exactly what the light tubes do. I recommend a showroom trip as a first step. After the showroom visit, I scheduled an in-home estimate. The salesman had spent years as an installer, so he knew a lot about how they go in, how long it takes, what customers like, etc. He was helpful but not pushy. We scheduled an installation a few weeks out. They had a cancellation in the meantime, so they offered an earlier installation date, and I took it. The installers (somehow) did a lot of drywall cutting without making much mess, and they cleaned up what little mess they made. They're courteous and when I wanted one located a little differently from what we originally asked for, and they accommodated us. They also spent some time swapping around the inside diffusers for us, so we could make up our mind at the last minute. They found two tools that I had lost in the attic previously, and returned them to me. . The light tubes provide more than enough light for working in the kitchen with no lights on (on a bright day in May) from mid-morning to early evening. I found that light tubes have their limitations; all of the light points down, so the ceiling and upper inside corners are all dark, giving the room an odd look with both the natural light, and from the electric light kit. . The light tubes themselves have a major design flaw that hasn't been addressed; at night, the outside domes of the light tubes (the ones with the optional electric light kit) shine brightly on the side of the second story of our neighbor's house - making me guilty of and quot;light trespassand quot;. They light up the tree overhead, and they light up the roofline of my other neighbor - all significantly. The neighbors haven't complained, but Solatube needs to address their and quot;light trespassand quot; issue, and Solatube didn't seem to give a flying hoot when I brought it to their attention. There is plenty Solatube could do to reduce or eliminate the light pollution they give off, but they dismissed it out of hand. . The installation is in the very good to excellent range. The most important test is what it does over the next year. If anything changes or leaks water, I'll be sure to write another review.

Initial contact with MES was excellent. They are great at explaining things and we were able to negotiate some on the quote by bundling services. Once we signed off on the work and made the deposit, work was slow to get started, but then proceeded quickly. But then we had the solar electric panels on the roof for almost 3 months before MES was able to coordinate inspections by all parties needed. It was incredibly frustrating to pay for the installation in June and July and not generate power until October. The work was good and the price was good, but the delays after installation were really unfortunate and could have been avoided.

Initially called due to lack of heat. Technician responded within 1 hr of after hours phone call. Initial assessment of repair was provided. The part had to be ordered and would be installed the following day. The technician made sure the minimal heat was available until the part could be installed. I called the following day and confirmed the install, but after a discussion with them decided that in lieu of a repair I would like replace the furnace due to it's age and the cost of the repair. The technicians arrived promptly the next morning and completed the install within 5 hrs, significantly ahead of their estimate. All aspects of the install were thoroughly explained.