Apex Landscape and Brick Services

Got a quote for work on improving our grading around the house and redoing our gutters. Quoted about $2000 for the work. This was in July. No rush we told them, just want to ensure we fix our basement water leaks in time for the winter. 2 -3 weeks quoted for time to begin work. Then contacted in August since I didn't hear back for 3 weeks. Contacted again and again multiple times. They didn't return my texts, phone calls or emails. When I finally did get a hold of them on Monday this week (Sep 19) They promised to show on Wed (Sep 21). I asked for a time and they said 830. 10 am still no show. Finally heard they would be coming at 1230 since 3 guys didn't showup to work. Didn't hear back all day. Finally called office, mobile and texted and got a response saying they would definitely be out Thu 22. I didn't hold my breath. What time? I asked they notify me by 8 so I could arrange for my kids school and work driving. Didn't hear until I started texting again. "we'll be there at 930" Again nothing. "Oh we need a trencher, we'll be there by 1230" Again nothing. Called at 1 - "oh we are just getting trencher now and need to get some guys". I told them to forget about it. We cancelled. My wife and I were terrified that if it took this much effort to communicate with them before they did work - it would be an absolute nightmare if we needed them to come out for anything else like repair work or future jobs. Owner apologized to me saying it was " hard to fit in small jobs". This is business 101. You treat your customers right for small things and they'll come back again. They'll be loyal and come back for the big stuff. If you can't do the small things right, I won't trust you to do anything else. I waited 2 months for my "small job" to get done. I recommend looking elsewhere like we did.

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