Maynard's Water Conditioning LLC

EXCELLENT Totally helpful, knowledgeable and professional. Install perfectly smooth and looks professional. You spends a little more for quality - and that's what we received. Totally recommended when you want the best products and service.

Work progressed as scheduled. Thought pricing was slightly high, but they got the job being a local firm. There have been a couple of follow up service calls to fine tune the system and a noise problem related to the water filter. Unlike so many other contractors they actually listened to our concerns and the stated symptoms. They worked diligently to find the problem. Using the information they quickly came up with one solution and returned a second time to try another option when the first option did not completely satisfy our problem. The second option worked great. We felt Seymour was very responsive. It was so satisfying to work with a contractor for whom "good enough" was not the standard, but worked in a partnership with the customer to get the job done well and complete.

They are pleasant, efficient and professional! In the past, we have had them come right out to the house and load the salt in the machine, but this time we went to them. It was so easy!

unknown

It was a good experience, they showed up when they said they would. They came once to do an estimate and then again to do the installation. When they came for an estimate they were nice, knowledgable, and were not at all pushy, like some others. They people who came to do an estimate were the same that did the installation, no sales people to deal with. When they did the installation, they did the job well. They ran into some problems installing but were very upfront about it and informed me what the problem was, why they had to do it another way and how much it would cost and they told me before they did it. Would definitely recommend them to others.

It was a great experience. I like the quality of work that they had before from other people. They were very close to us. The pricing is good and the customer service is great.

Well what I dislike is that they tried too hard to sell me a water softener, and they took a water sample and I never heard back about my water sample. Just very pushy about trying to sell you the pump. And the guy, the last time that I did approach him, it was snowing out, and he stomped through my house with the snow on his shoes. Even though they are supplied booties. It was 160.00 to put in the system, and 20.00 a month after. It includes changing the filters.

They presented and explained quote. I had them install the house water softener. I elected not to do the individual water filtration under the kitchen sink because of cost vs. my budget. It is an option I can utilize down the road if I prefer. Very happy with service and employees. No mess and no fuss. Thank you,

unknown

Fantastic, they do the job.

The explanation was that it was not installed correctly originally and that the annual service inspections had worn out the connections by over tightening. I complained that they were just fixing a problem that their company created and wrote a letter to the company owners but never got a reply.

They're really good. They keep on record how much I use, and they make sure I get enough of the supplies that I need, but not too much; they're very price-conscious. They'll tell me what deals are going on as well. Overall, I'm happy with their services.

Arrived on time worked quickly kept us informed of finds! Needed new RO System.

Contacted this company on 7/12/10 due to Angies list great rating. Purchased an older home that had been foreclosed on and had not been maintained. I told them we had never had well water but, that we had a softener system (they actually had info from previous homeowners from many years ago) that was in need of repair, we didn't think it was working, that we had really low water pressure and that we had mold in a tank and in some lines that could be seen due to the clear line. I wanted them to do whatever necessary to get everything working properly and I didn't know anything about having well water. Lady assured me on phone that they were the right company to call and scheduled an appointment. They came out on 7/19/10 and after a short period of time guy said brine tank needed to be replaced (full of mold and water), RO lines had to be replaced to the fridge and the faucet and that we had to have entire homes water lines cleaned due to high amounts of bacteria and that some parts were needed for the actual water softener (though I had told this to the person when calling and she even had it in the notes on the sales receipt we received). I inquired about the reverse osmosis water system and he said that was in great condition and that the filters wouldn't need to be changed for a year and tested great. Told me verbally that it would probably be $300 to $350 and said he would have to come back (why come back - you were scheduled to come here to fix everything on this date) - He did no work other than inspections - no salt given or anything. We had to make another appointment for the repairs. Came back on 7/22/10 (though company phoned earlier in the day to say that they wouldn't be able to make it out due to a company client that needed work and they wanted to reschedule - but, I insisted they show up due to needing water and the water had bacteria per their employee). They said that they would be there as scheduled (showed up 15 minutes late within the two hour time frame they gave me). They replaced the brine tank, delivered 500lbs salt, replaced a float, 30ft of RO line, rebuilt some of the water softener controls and replaced a filter. The total was $440 which was way higher than the "verbal" quote of "around $300 to $350". Oh, and the guy forgot to charge for the salt. After processing the card he said he would just consider it a gift due to the higher bill than verbally quoted and that he also said he had cut the labor to "help me out". We moved into the house on 8/20/10. We noticed that our ice maker was not working. We replaced our fridge with a brand new one on 9/10/10. Still no ice. Contacted them again on 9/16 due to the extensive work that was done and we didn't understand why the entire system was not up to par. They came out 9/20/10. New guy this time, said last guy was fired (because he wasn't doing his job right and not inspecting everything like he was suppose to). He looked at the reverse osmosis system and the filters were absolutely disgusting and all four had to be replaced - though other guy said they were great and good for another year! That would be another $91.24 though he too cut some of the labor costs to "help us out". My husband was mad and contacted them that same night. They decided to not charge the $91.24 and the manager said he wanted us completely satisfied so he would send out another person to have ENTIRE system checked. Well, little did we know that when they came out on 9/20/10 they kindly removed the hose out of the downstairs bar sink (so they could clean the chambers on the RO system) for our dehumidifier thus causing water to leak all over the counters, into the cupboards of the built in bar, onto the brand new tile and grout (that had not been sealed yet so now it's stained), onto the new carpet and all over the items stored in the bar until thankfully we lost power the very next nigh for the next day for 4 days. The area was FULL OF WATER and STUNK something AWFUL! I just thank goodness we lost power when we did because we do not go downstairs much - I can only imagine how much more damage there could have been if we didn't discover it for days instead of within 24 hours (and the loss of power). My husband was so mad but, didn't want to say anything because he was afraid that the work wouldn't be done and everything wouldn't be fixed when they were due to return (and he didn't say this to the manager when he called because we didn't know this was happening at the time). They returned last week of September for the recheck of the complete system like the manager said they would do, informed their repair man (different one - so third different repair person) when he showed up that we still weren't getting ice (didn't know we still weren't getting ice because we went without power for 4 days) and in 5 minutes the guy said we needed a pump on the RO system to deliver the pressure needed for the fridge and he thought it would be around $100 but, they would call to give us an "exact price". He didn't recheck the entire system like the manager had said that they would and he said that's it and left. We asked him about checking out the system and making sure everything was working and he said - yep it is. All that in the 5 minutes you are here? They did call two days later to say that the pump we needed would be $187 installed. Amazing - it was going to cost almost double what the guy verbally told us. We did NOT have them back. And then just before Christmas (getting the tree out) we noticed a really bad odor by our furnace/water softener area. Come to find out that the line coming out of the RO (reverse osmosis) system that discharges some water, they decided to put on top of where our lift station was (that is completely sealed) to allow water to collect there and rust out the lid of the station instead of putting it in the drain where the furnace drains. We did not bother to contact them back in regards to the water issue/damage because we don't want anything to do with this company. I felt like every time I turned around they wanted more and more money instead of doing what they should have done in the first place. We hired them to get our system completely working and fix everything. 4 visits later and we still do not have ice for our fridge because of the lack of water pressure. I would not recommend this company and do not understand how or why they have such a good rating.

Chuck showed up on time, brought the salt in, checked the water and the system. It went very quickly and smoothly as I expected it would. He was polite and got the job done.

Malt was friendly and knowledgeable.

It went well and the few issues that came up were handled quickly. They have a very helpful and courteous staff. This softener uses far less salt than my previous softener.

Chuck is great. He is always conscious of every detail and really friendly. He also changes my salt in the softener system

On a regular basis, Maynards comes out upon request to service our water conditioner and to fill our brine tank and leave bags of salt for our use. They are terrific. have used them for 13 years without any incidents.

Like everyone at Maynard's, Chuck was very professional. He arrived on time and prompt in getting his work done. I am recovering from knee surgery so service professionals have to be patient with me as I move around my home, etc. Chuck brought the paper work to me so I didn't have to get out of my chair to sign the documents and give him my check.

Myself and my family are extremly satisfied with the service that Chuck gave us but Maynard's in general. It was also nice being able to do business with a family owned company.