Atlas Outdoor

Run away. Hire anyone else. Lawn looks horrible. Took them forever to finish seeding the lawn. You can't put fertilizer down if your thinking any day they were going to show up and finish seeding the lawn - so lawn is infested with weeds. It looks like the lawn for an abandoned house in the city of Detroit.

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Damaged lawn and lawn ornaments, missed areas, blew mulch into grass, promised to come back and fix it but then decided he was too busy. Don't let them on your yard!

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They do quality work, however, their scheduling isn't well-set for occasional lawn jobs. Last year, they were to mow twice in September and when the first mow didn't happen (feedback from neighbors), they did complete the second mow upon my phone call reminder. When this year came around, they may have tried to "force" a regular lawn job from us. First, they stopped at our house early in the season and started to mow before my wife stopped them. Then, we got a bill for two mowing jobs this Spring, that one and one the week before. The one the week before didn't occur as my wife was home that day and I had already mowed it. However, due to their good work, we were willing to give them another try. I called today to get a one-time mowing job in June and was refused, with encouragement to discuss any long-term mowing arrangements. When I inquired if this refusal was retribution for this false billing from earlier this season, the secretary dummied up. Interestingly, when I called the secretary back via my cell phone (which she has just called to leave the "no" message), it went to voice mail. I called immediately back on a land-line phone, she answered immediately. This vendor has poor communication processes, is not well-set for occasional lawn work, and appears to play games with potential customers. Work with them at your own risk. We are done with Atlas.

It cost us $46 for each time they mow. We have a large lot that they mow so I think that is a good price.

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The guys from Atlas did a great job. The initial assessment was for much more work, but they worked with us when we asked to pare the project down to just one task for the time being. They gave us a fair price. When they arrived to do the work, they assessed the project, planned it out, and went about their work quickly and efficiently. There was no standing around and the hole was filled quickly. They worked well with the roofing contractors that were here as well, no conflicts and they worked around the roofers materials. Very pleased with the service and will definitely use them again.

They arrived onsite, explained what they would accomplish and provided and estimate for the work. We were onsite for approx.. 20 minutes during the work day since it is a weekend home. During our visit, the staff was courteous and showed us the work completed already. We arrived back on a subsequent weekend and everything was completed as described and all debris removed from lot. We also have contracted with them to mow the lawn which they are in & out like clockwork and the grounds are well maintained when we arrive.

Back in April 2014 my conversations with owner Sam Gembel went well. He seemed very knowledgeable about lawn care and he convinced me that he could bring my lawn back to life. I had great difficulty getting on the schedule but during that time Atlas was going through extenuating circumstances so I excused the poor responsiveness. The fungicide was applied April 30 and I promptly remitted payment. The top soil and seed was applied May 20. Atlas applied a seed/mulch in bag form. This was not what Sam told me he was going to do. When I agreed to the initial work to be done Sam said he was going to hydro seed the lawn. I called Sam immediately and he told me that the seed/mulch in bag was a better application because they could better control coverage. I wasn't entirely convinced but Sam said I would like the results so I agreed. The results were pathetic. The top soil hardened like cement even with daily watering. In 2 weeks time the grass didn't grow. It really never started. My neighbors made jokes about it. On June 4 I emailed Sam and told him I was not satisfied. He agreed and promised to reapply top soil and hydro seed. In the meantime I withheld payment. On June 16 I spoke with Sam and asked when his crew would be out. My lawn was embarrassing. The next day June 17 Atlas showed up. This time they spread new top soil and sprayed hydro seed. I felt confident grass would be growing soon. I remitted payment immediately. Unfortunately we had severe rains the following day and all the seed washed away leaving only dirt. I emailed Sam and asked if he could do anything but no response. I didn't expect him to pick up all of the cost but I was hoping we could share in another application. After all Sam agreed the initial seeding was botched. Sam got his money and has not been heard from since. So much for good will and customer satisfaction. Sam is long on words but short on results. The following is taken from Atlas Outdoors web home page. Its clear ATLAS DOESN'T GET IT! As far as their Angies Super Service award, I can only assume Atlas customers have low expectations. Oh, We Get It! You want your property to look good - Better yet, you want your property to look darn good! And so do we! For us it's not a job - it's doing something we love to do on a daily basis. A wise man once said "When you love what you do, you'll never work another day in your life"! Rather than ramble on about how awesome we are at making perfect lawn grids, creating beautiful landscapes, or getting the snow removed from your property before you pour your first cup of morning coffee, we'd rather show you some photos of our work, or talk to you directly. Atlas Outdoor is also a proud recipient of the Angie's List Super Service Award based on 100% positive reviews and the referrals given by clients. .

I've only just begun my relationship with this company but I've been very happy so far. The lawn looks good and the sprinkler system is working great. They fixed that for me too. I like the fact that I can pay them over the internet. It saves me time.

Atlas is punctual and they do a great job with my lawn.

Price was average for approx. 2 1/2 acres. Did a wonderful job on fall clean up and gutters. Actually cleared away large branches from lawn prior to mowing after a storm, instead of mowing around. Only negative is when had rainy weather it was two weeks between mowings and yard got very long, and only mowed half. Would have liked a call or note saying when they would be back to finish.

It went very well for me a lot of work for them but they did a great job and I will most assuredly contract with them for another year of maintenance!

First, it behooves me to be writing this...but, I know I use Angie's List and count on honest reviews. I really trusted Atlas when communicating with Sam Gembel by email. Let me say, I was very up front with him that I was fussy about my lawn. I paid Atlas $40 a time, which is more than I have paid anyone, anytime. But, I thought I was going to get a quality job. My yard is small 85 x 125 with much out of it for house and rock gardens. I live in a subdivision where, for the most part, owners take pride in their lawns. I know this has been a wet and saturated Spring. My lawn is thick and on a clay bed, which is slow to drain. But no worse than others this year. I had Atlas put a weed and feed on my yard, which was done too late for pre-emergent weeds, so my lawn has many maple saplings in it. The first time, May 1, that Atlas cut my lawn was fine....grass not thickened as yet. This third time their service was disappointing. I asked the grass to be cut shorter, so it would dry. Did not happen. When Tom and his assistant finished, their was mud tracks all over the lawn, instead of cutting short, the West side looked like a laid down grain field. The mower never touched the Maple seedlings. My rock gardens were not trimmed between the stones. There was a part on the East side of the house not cut. There was grass on my black mulch. All three mowings were cut in the same direction. The mower tore grass up at every zero turn. I discontinued business with Mr. Gembel and am disappointed that he himself did not stop and see what I expected. Although he answered all my emails, by Iphone, it would be better if he would meet with the customer. Because a customer can no longer do yard work, doesn't mean he doesn't know how it should be done. I believe Atlas is excellent on larger properties or vacant lots. I really tried working with them.

I have horses on the property and so any workers have to be careful of gates and sometimes they are out in the yard and these guys were very good with all rules and very courteous. I never worried about my horses with them.

Two workers came from Atlas Outdoors and power blew the leaves from my flower beds and corners of the house. They then gathered them up and took them away. I appreciated the fact that they did not shred them with mowers and leave them on the ground. At that point the acid from the leaves just go into the roots of the grass. Grass needs sweet soil. The workers gave the yard a final mowing and a final cleaning up of straggling leaves. I was happy with the workers. I waited for 5 weeks for this to be done....and there were many nice days in between. I was anxious about that. The workers were very courteous. I was able to reach someone at Atlas by phone or email whenever I called to inquire. That is a big plus. I would like to be able to work with Atlas for total lawn care in 2014, but the price will be important also.

It went great. We have a lot of issues with our yard, and I asked if someone could come out and talk to me a little bit about it. When Atlas came out to do the work two people showed up. One did the work, and the other went over my yard issues and gave some insight and recommendations. I thought it was a great experience!

they are very professional and good about making sure if the donkeys are around they don't scare them or let them out...I allow my 2 donkeys to run in th eyard at times

We cannot compliment Atlas Outdoor or its employees highly enough. Our flower beds were a mess. We just haven't been able to keep up with the weeds, overgrowth, etc. Bobbi, Rene and Rich arrived at around 8 a.m. and stayed until past 7:30. They didn't miss a thing, and even went so far as to transplant some of our flowers and plants to fill in the empty spots. They worked through a shower or two and never missed a beat. Our yard looks fantastic, thanks to Atlas. We will absolutely call them again.

They brought my lawn back to life. They're very responsible. If I ever have a question, the owner is extremely good about answering my questions via e-mail immediately.

Atlas Outdoor are a good company and I liked them. The owner came out to talk to me and it was a good experience. He seemed like a real down to earth guy like myself, respectful, got back to me when he said he was going to get back to me, and came out to my house at night to meet me when it was convenient for me. From what I've seen Atlas Outdoor does a nice job. He is a good businessman and I've already recommended him to a couple people.

Excellent! They mowed my property at least two or three times to eliminate hay piles. They stay until almost dark to complete the job. I depend on this lawn service and they deliver.

I use them for everything outdoors. I feel that they really care to keep me happy. If there is a problem, you can contact the owner very easily. They will come out rite away, walk your property, and listen to what you have to say. They are excellent with price.