Trends In Tile

I couldn't have been more satisfied. Great selections, service, and quality. They are not the cheapest around, but they are not your average tile store. Given the beautiful, highest quality, and out of the ordinary selections, they have very good pricing. All tile arrived when it was supposed to, and they place it all in your vehicle for you. Gladly offered to take back and credit me for left-overs (didn't have any due to their accurate estimates).

No one ever showed up. No phone call explaining why they would be late or would have to reschedule. Even today, we never have heard from Trends in Tile. Totally unprofessional. It's a nice store. Too bad they don't know how to follow through.

I think the older person at this location is named Rick. As noted in several other reviews of this establishment, Rick has a history of verbal promises which he does not keep. Our tile purchase turned out to be one box short of one size and 21 tiles too many of another. Trying to sensibly discuss this issue with him turned him into a nasty individual who at times would raise his voice in a very unprofessional tone. He insisted that he gave us six boxes when he only provided five. Because the contractor was waiting to finish the job, I had to purchase the additional box. When I questioned about the 21 extra tiles, he said that he had called the supplier and would ship them back with a 25% restocking fee plus the cost of shipping. When I arrived at the store with the tile, he reneged and would not accept them. So much for Rick from this household. Never again will I enter his store, nor could I ever suggest Trends in Tile to others.

The people at Trends in Tile have been wonderful in helping us with a bathroom remodel. Their expert recommendations and their patience in showing us all the options made it possible for us to complete the project successfully in spite of our lack of experience. It was a pleasure to work with them, and we would highly recommend Trends in Tile for whatever you need in ceramic tile.

They did a very nice job when they finally did it. We have to kind of keep them on task. There was no written quotation when they gave us the original quote; it was just verbal. Then they conveniently forgot a couple of things and charged us up a little bit later on. At this point, we would not use them again in the future.

I do not recommend them. I thought the owner particularly was not responsive and did not listen. Ultimately we did not think the job was the best that was possible. The price was fine and ultimately it was worked out.

They did good work. The owner was here everyday to check on the progress. They completed it in the estimated time frame.

It worked out very well. I don't remember the cost. They were outstanding. They were very prompt. They were very reasonable. They were very clean. They were very courteous and they were reliable.

They did a pretty good job. I liked the way they were matter of fact in communication. The supervisor always checked to see how the job was coming along. They made good suggestions.