San Angelo Plumbing

Great to work with, responsive, helpful -- and finished the project as scheduled and in the budget discussed. I would definitely use them again.

Went great and he found a warranty was still in effect by checking the bar code of the heater saving me a ton of money

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unknown

Good experience. No problems.

They were very respectful and informative in telling me what was going on and why things needed to happen. He even told me I could not do the sump pump at that time if I chose but here is what would happen down the road if you don't. So I asked if they have something with them so they could do it now? He said yes. I didn't price them around, he came out and gave me an estimate. He asked to see the plumbing so we went to the basement, so when we were down there, the water tank was making clicking noises because the pump was coming on and off so it was just a fluke that the problem with the sump pump was found.

I contacted Roberto of San Angelo Plumbing by telephone and he agreed to perform a relatively small plumbing remodeling job at my home. We set a tentative appointment for the next afternoon, which Roberto cautioned might not work out because he would be waiting for an inspector to show up at another job. The inspector was, in fact, late, so Roberto said he would do my job the following day, after installing a water heater about five minutes from my home. The water heater installation took twice as long as he projected, but we finally connected by phone again and he said he would be at my home within the next 5-10 minutes. Half an hour later, I noticed he had left a voicemail message while I was on the phone with someone else. At that same moment, my wife saw the San Angelo van drive past our house, going the wrong way. I immediately called his cell phone number, but he didn't answer, so I left a voicemail message, telling him he had just passed our house and needed to turn around. He couldn't have been more than a few hundred yards from our house when I did that. Several minutes passed with no response, so I called again and left another voicemail message. No response. A third call had the same result. It was now clear that Roberto had decided my project, which he hadn't actually seen, was not worth his time. My time, evidently, was of no consequence to him, as I had waited for him for more than six hours over two days only to see him drive on by and never call back. I ended up buying the materials and doing the job myself. Roberto sounded like a courteous professional over the phone, but his actions in simply leaving us in the lurch after I had waited so many hours for him, indicate that Roberto of San Angelo Plumbing is, in fact, quite unprofessional and cannot be trusted to do what he says he will do.

The work was done quickly, cleanly, and professionally. Additional materials were needed with no up charge. Roberto held his quoted price to penny. We were given an orientation on the install. He also cheerfully gave his advice and opinion on upcoming projects and on work done by another plumber that was starting to fail. I plan to recommend him to my friends and associates.

San Angelo was very responsive. They returned my call immediately and work with me to meet my schedule. The work was high quality and priced very fairly. Additionally, they went out of their way to find some special fixtures I needed and provided them at no cost. I was very pleased and would definitely use them again

Arrived on time, recommended a variety of options and did a high quality installation on the chosen solution.