Lush Lawn

Do not hire this company! This is the worst company and the worst customer service I have ever had to deal with. I have a big problem with moss in my grass and they sold me a 6-treatment soil enrichment program to run over the course of the spring and summer, followed by aeration and overseeding between the end of August and early October.. Treatment 1 on April 25 was soil testing to help determine what my soil needed. I was told the results would be in within 2 weeks. However, I did not receive the soil sample results until the first week of September. I called them 7 times and sent 2 e-mails between early May thru the end of July to find out where my test results were. I was always told someone would look into it and they would get back to me. My calls were never returned and my e-mails went unanswered. By the time I finally received the results in September, it was too late to do the 6 soil treatments, and the soil/moss problems in my yard are much worse now. Lush Lawn did not do the job they said they would, my yard is worse, I reached out to them 9 times over the summer to get the soil treatments back on track and they did not deliver. Ironically, in spite of all the they still expect me to pay for the soil testing. They have been sending me notice after notice for weeks to demand payment for the soil test, $85. I do not believe Safari Tree can expect their customers to pay for the mistakes made by their employees. I would gladly have promptly paid for the test results if I had received them. I have spoken with their accounts people and have provided them with a written detailed timeline of my calls to them and the lack of response. They still expect payment. My next call will be to the Better Business Bureau.