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Geek Squad - Best Buy

Computer Repair, Computer Sales, Stereo and Home Theater Systems,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

3.65 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
40%
3
0%
2
0%
1
20%


Rating CategoryRating out of 5
quality
4.5
value
3.8
professionalism
2.9
responsiveness
3.3
punctuality
3.8
Showing 1-5 of 5 reviews

Robert C.
02/2016
4.0
home theater design
  + -1 more
It was fine. Punctuality is what they were lacking. They didn't get here when they said they would. There were like two reschedules. They said they ran in to problems. They apologized but we had to stay home from work twice. I would use them again in future.
Description of Work: We used Best Buy to buy and install a TV.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0

Yes, I recommend this pro
$1,500

James C.
09/2015
5.0
computer repair
  + -1 more
I took my computer into Geek Squad and they analyzed the problem of not able to power up as needing a new power supply. They do not carry any inventory of replacement parts and said that if I brought in a new power supply that they would replace it for the published cost of $49.95. I purchased a new power supply through Amazon and took the computer and new power supply into Best Buy Geek Squad. They immediately worked on the computer and said that I would be called when it was complete. Within an hour I received the call and went back to the store to pick up the repaired computer. The tested the computer at a work station where I could watch to show that the repair was successful.
Description of Work: Replaced power supply.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$50

Kay V.
02/2014
5.0
computer repair
  + -1 more
So far, very happy.
Description of Work: Repair on computer would not have been cost effective, so I purchased a new laptop & some other services.

Rating CategoryRating out of 5
professionalism
5.0

Yes, I recommend this pro

Mike A.
06/2012
4.0
computer sales
  + -1 more
I would use this provider again.
Description of Work: I bought an HP laptop.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$800

Stephen N.
03/2006
1.0
computer repair
  + -1 more
I WOULD NEVER USE THIS COMPANY AGAIN. THEY DID REALLY GOOD WORK BUT THE SERVICE THEY PROVIDED WAS REALLY BAD. THEY WOULD NOT TAKE MY CREDIT CARD NUMBER OVER THE PHONE, EVEN THOUGH THEY HAVE BEFORE. I HAD TO MAKE AN EXTRA TRIP ACROSS TOWN.
Description of Work: THEY PUT A NEW HARD DRIVE IN MY COMPUTER.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$300

    Contact information

    8487 W GRAND RIVER AVE, Brighton, MI 48116

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Sales,
    Stereo and Home Theater Systems,
    Phone Service - Cellular,
    Fitness - Equipment,
    Appliance Sales and Installation,
    Electrical,
    Camera Repair,
    Appliance Repair

    FAQ

    Geek Squad - Best Buy is currently rated 3.6 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

    Contact information

    8487 W GRAND RIVER AVE, Brighton, MI 48116

    www.geeksquad.com/repair