Initial visit was good text seem to know what he was doing this was before Christmas I needed help on my system I found out I have no antifreeze in it which makes it a critical situation in the winter months waiting for a response At first I called I would get answers and supposedly they were looking into it for feedback never any feedback no won’t answer the phone still in the same spot I was when I started almost 3 weeks ago would not recommend that’s being fair
Description of Work: I needed someone to come on out and look at my boiler system in floor heat
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
John L.
08/2021
5.0
heating & air conditioning/hvac
+ -1 more
We were extremely impressed with the removal and installation of our new furnace and central air conditioner system. Gauthier heating and cooling were in and out in less than two days. The installers were very professional in every aspect of the project. I would highly recommend Gauthier for all future heating and cooling projects
Description of Work: New furnace and air conditioner
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gauthier Heating & Cooling
[Member Name Removed], We greatly appreciate your review and thank you for the high praise. We enjoyed working with you and hope to work with you again in the future. Thank you!
Denise B.
07/2021
5.0
heating & air conditioning/hvac
+ -1 more
Absolutely the most pleasant, professional serviceman I have ever had in my home. Would not hesitate to call or recommend this company again.
Description of Work: Furnace / AC cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gauthier Heating & Cooling
[Member Name Removed], Thank you so much for your review! Brandon is a great guy, we are lucky to have him on our team. We look forward to working with you again. Thank you!
Jill L.
06/2021
5.0
heating & air conditioning/hvac
+ -1 more
Gauthier provided excellent service from start to finish! They were extremely professional and responsive to all of my questions and did a great job with the install. They also went above and beyond to make sure everything was working correctly. I highly recommend Gauthier for all of your HVAC requirements!
Description of Work: HVAC Mitsubishi mini split system install
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gauthier Heating & Cooling
Wow! Thank you, [Member Name Removed], for the rave FIVE-STAR review! We are pleased to have exceeded your expectations and look forward to working with you again in the future!
Dwight H.
08/2020
1.0
gas leak repair
+ -1 more
They never returned several phone calls.
Description of Work: Duct work.
Rating Category
Rating out of 5
responsiveness
1.0
Nancy B.
09/2019
5.0
heating & air conditioning/hvac, gas leak repair
+ 0 more
Good evening Scott, Words can not express my appreciation for the very professional response I was given today when I had my "annual inspection". He demonstrated why EVERYONE should be using Gauthier Heating and Cooling. When I mentioned a concern over air coming out in an odd place, he could have easily dismissed it, but no, he provided a level of service that is at the top. He went into the crawl space to see if he could identify the source of the air flow, and much to my surprise, he discovered a very dangerous situation as you are aware. There was a gas line that had rusted through and would or could have broken very soon. Although it may not have been today, or tomorrow, having seen the pipes, it was a bad event waiting to happen. I am most appreciative of your high standards, and the high standards you have taught your employees. Thanks is such an understatement - when sharing with my two daughters, they expressed their appreciation toward someone who cared about their Mom. It may have been "routine", but it is not routine when it is your house, possibly your life and the life of my puppy dog. (actually my 8 year old bull mastiff) Again, Thanks, and God bless
Description of Work: annual inspection plus
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Mary O.
06/2019
5.0
heating & air conditioning/hvac, water heater repair
+ 0 more
The repairman was very efficient and got the job done quickly. When something didn't work the way I was hoping, I called and they came right and made a slight adjustment and it is working wonderfully. The company was a pleasure to do business with. They worked with me and came when it was best for me. I would definingly recommend this company to all my friends and family members.
Description of Work: My furnace and water heater wouldn't work at the same time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Charles H.
08/2018
5.0
heating & air conditioning/hvac
+ -1 more
I was impressed with the quick response to my plea for help after the A/C in the home we just purchased failed on the hottest days of the year. They installed a new unit suitable to the size of our home for a reasonable price and within hours.
Description of Work: New A/C replacing and improving on old unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,900
Michael T.
07/2015
1.0
heating & air conditioning/hvac
+ -1 more
no return call, so someone else did our furnace work
Description of Work: Provider did not return any of our calls.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Lisa L.
06/2013
5.0
heating & air conditioning/hvac
+ -1 more
Everything went well. We have used Gauthier Heating and Cooling for many years. Their knowledge and skills are top notch!
Description of Work: Redo antifreeze in heating system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Dennis P N.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
They were prompt, very knowledgeable, and fun to work with. They were great on new installations
Description of Work: I have used Gauthier Heating & Cooling. They most recently came out for a service call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Joe T.
09/2011
2.0
heating & air conditioning/hvac, plumbing
+ 0 more
see above
Description of Work: Very disappointed with their responce. We asked for an estimate which we recieved, it was very high. We requested changes to the work proposed to reduce the amount of money. Several appointments were made and broken. If this is how they respond before the sale I'm concerned about after the sale.
Rating Category
Rating out of 5
value
1.0
professionalism
5.0
responsiveness
1.0
punctuality
1.0
Clairellen M.
10/2008
5.0
heating & air conditioning/hvac
+ -1 more
See above. We were totally satisfied. We have used this company for the last 12 years and every experience has been equally satisfactory.
Description of Work: Our furnace was not heating properly, and we called them in the evening; they came within the hour and had everything fixed and the heat on promptly. This is the norm for this company; they are very professional, always return calls promptly, are available 24/7, and the workmen are clean and polite.
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Service Categories
Heating and Air Conditioning,
Natural Gas Lines,
Water Heaters,
Plumbing,
Gas Logs
FAQ
Gauthier Heating & Cooling is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Gauthier Heating & Cooling accepts the following forms of payment: Check,Financing Available,MasterCard,Visa