Offer and Associates, established in 2008, is a renowned remodeling company dedicated to transforming homes in Royal Oak, Birmingham, West Bloomfield, Ferndale, Clawson, Beverly Hills, Grosse Pointe, Warren, and surrounding areas. Their expertise spans kitchens, basements, bathrooms, and additions, breathing new life into living spaces. With a team of experienced designers and craftsmen, Offer and Associates ensures a seamless remodeling experience, exceeding expectations from conception to completion.
I hired O&A in 2020 to redo my kitchen. When I met Chris, I felt at ease, like he was a trustable person, and I think he is. He is responsive, and a really nice guy. However, the quality of work done to my kitchen is inexcusable. Take a look at the photos. By the end of the project, I just wanted them out of my house, so I let it go but every time I walk into my kitchen, I feel regret. The backsplash is janky, the granite has issues - including a HUGE space between the top of the wood and where the granite stops. I put a google review up, and he took his whole business down. My 20K+ job was a "small job". I don't know about you, but 20+K to me is not small. He hired subcontractors to come do the work. When I left the google review, he called to tell me that the subcontractors were the issue, and that he has since cut ties with him - but I hired him, not Bruce, or "Ideel construction" which I also intend to leave a review for. Chris made an attempt to fix the backsplash, but there are other issues as well. I will have to dump another 10K into my kitchen to undo what his team did. Inexcusable. If you don't have 50K to spend on a kitchen remodel, don't bother with this company.
Description of Work: Kitchen Reno
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
1.0
$21,000
Response from Offer and Associates, Inc
Hello [Member Name Removed], I understand your concerns and would like to express my concerns with your review. My first concern is that you did not contact me at the end of the project two years ago to discuss issues that needed to be addressed. The gap with the granite is an issue for the granite installer and if you would have contacted me at the time, I could have had that taken care of. The backsplash is “janky” as you put it due to the nature of the existing wall, which is 100 year old plaster. As for the cabinets, I had advised against painting them due to their condition. Had you taken the time to complete a final walk through with me and expressed these concerns, they all would have been addressed at the time. Every homeowner also has the option to complete another walk through 9-12 months after the project is completed. This way if you notice something, we can get it taken care of. You did not take advantage of either of these options. I can understand not doing a final walk through immediately at the end of the project if you truly did want us to “just be out of your house” but why not meet with us for a walk through at the 9 to 12 month mark to address the issues? I would also like to state that at no time did I ever “take my business down" off of Google. I did reach out to after you posted your review because I wanted to understand the situation and do my best to remedy the situation. I was a bit shocked by the review. My offer still stands to fix what I can. Please call me at your earliest convenience. Thank you!
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Service Categories
Kitchen and Bath Remodeling,
General Remodeling,
Countertops and Backsplashes,
Patios,
Fencing Driveway Gates,
Basement Remodeling,
Property Management,
Sunrooms and Patio Enclosures,
Doors,
Interior Painting,
Exterior Painting,
Glass Block
FAQ
Offer and Associates, Inc is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 3:00 PM
Offer and Associates, Inc accepts the following forms of payment: Check,CreditCard,PayPal,Zelle
Yes, Offer and Associates, Inc offers free project estimates.
No, Offer and Associates, Inc does not offer eco-friendly accreditations.
No, Offer and Associates, Inc does not offer a senior discount.
No, Offer and Associates, Inc does not offer emergency services.
Yes, Offer and Associates, Inc offers warranties.
Offer and Associates, Inc offers the following services: Residential Remodeling
Kitchen Remodeling
Bathroom Remodeling
Additions
Basement Remodeling