Expect the Best. Expect the Purple Truck. We are a carpet cleaning / rug store with excellent customer service. We've been in business for over 70 years! Honesty, integrity and quality are common threads in everything we do.
Business highlights
86 years of trusted experience
Emergency Services Offered
Services we offer
Flooring, Air Duct Cleaning, Carpet Cleaning, Rugs
We took our carpet to Hagopian to get it cleaned. It's an area rug. I like them. They're a little pricey but not terrible.
Description of Work: They provided cleaning services for an area rug.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amy B.
07/2017
5.0
carpet cleaners
+ -1 more
They're very good. They're honest. They come out to your home. You can, you know; bring your stuff into their store if you have like 2 rugs you know they offer good deals so we'll get the rugs cleaned. We used them at my grandpa's house for cleaning the furniture and we also used it for my grandpa's house too because he passed, but before he passed he had $8,000 in plumbing repairs done and I don't remember who did it. We look on Angie's List a lot because my Mom and I want to make sure we're getting the right people in here. They're very, very good. They have 3 stores I think they're like local to metro Detroit. We've used them for rugs, furniture, and flooring. I mean they shampoo the heck out of everything. That's the one that we used to come out to my grandpa's house, my mom's old condo, you know we've taken stuff in there, they come out to us. They're very quick and efficient and you know their prices are right on point so you're getting what you pay for I guess and that's why we like them and the service is very nice. The cost was for 2 rugs; any size. Their price is perfect. On responsiveness, they always are very good about being prompt, on time, they answer the phone; all that good stuff. On punctuality they are very much on time and accurate. They are very professional.
Description of Work: We took in 2 rugs because they had to get cleaned from stuff.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$100
Joyce H. H.
06/2017
5.0
oriental rug cleaning
+ -1 more
I have actually bought rugs from them. They are the only company I would buy rugs from.
Description of Work: I take my rugs to Hagopian to be cleaned.
Rating Category
Rating out of 5
Yes, I recommend this pro
Mary M.
04/2017
5.0
carpet cleaners
+ -1 more
They are very food at getting stains out. There were two workers and it took maybe two hours. They're fine, really good at getting stains out and give tips on how to get stains out if you have a pet that stains your carpet and what to use in between. They have a service that if you carpet dries and the stains weren't removed they'll send someone out.
Description of Work: They cleaned my carpets.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Kandis R.
11/2016
5.0
carpet cleaners, oriental rug cleaning
+ 0 more
They clean both oriental rugs and regular carpet. They also can do fabrics. They are a little more expensive than their competitors, but they do an excellent job.
Description of Work: Cleaned carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Catherine B.
02/2015
5.0
carpet cleaners
+ -1 more
We are always very happy with the quality of the cleaning work. We feel that Hagopian does a great job of helping us maintain our rugs.
Description of Work: Hagopian cleaned and Scotch-guarded four Oriental-style carpets for us. In the past they have done a wonderful job of removing damaged fringe and binding the ends.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Norman K.
12/2014
5.0
carpet cleaners
+ -1 more
He had the newly ordered rug cut into a round rug and a hallway rug. The rugs were bound very nicely. Pads were made for the new pieces.
Description of Work: The salesman ordered a discontinued rug I found on the internet. In addition, my oriental rug was cleaned beautifully and a pad was cut for this rug too.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Ula K.
11/2014
5.0
carpet cleaners
+ -1 more
UPDATE: 11/18/2014 Shortly after posting previous review, I was contacted by Mr. Hagopian. I was not only offered apology but had a great conversations regarding business, customer service and so on. Later, I was contacted by another person checking again. They were both very pleasant conversations. They gave me better look at the company guidelines. Customer is extremely important to them and they always wanna make sure then expectations are met if not exceeded. Overall, I decided to upgrade to A.
Description of Work: Cleaned bedroom, living room, and hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$72
KAREN S.
10/2014
5.0
carpet cleaners
+ -1 more
excellent job...rugs look beautiful
Description of Work: cleaned area rugs
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Gina D.
10/2014
2.0
carpet cleaners
+ -1 more
In the upstairs bedroom . I asked them to move the bed and steam under it also. it was a California king. they told me NO problem. But after they left I realized they never cleaned under bed or even moved it. I felt the carpet, it was bone dry and full of dust stll. I was very disappointed in the service and the deception. will not use them again due to this fact. The area under the bed made up for a lot of that room so therefore I was over charged. Not satisfied
Description of Work: Steam cleaned white carpet in Dining room, also Living room, one upstairs bedroom (large room) and a small hallway upstairs.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$220
Response from Hagopian World of Rugs
Mrs. {removed member name}, perhaps you have us confused with another company. I have checked our records and the last time we cleaned for you at the address listed was in 2003. There is a company with a similar sounding name called Steve Hagopian in Southfield. We are not affiliated nor associated with that company. Remember, we are the Original Hagopian with the famous Purple Trucks.
Robert P.
10/2014
5.0
carpet cleaners
+ -1 more
Looked wonderful when they finished.
Description of Work: Cleaned two smaller persian rugs that were soiled and dirty.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Mary G.
10/2014
5.0
carpet cleaners
+ -1 more
Dropped off rugs and they were cleaned on time. Bought a new rug also. Bought new carpet pads for all rugs because we had hardwood flooring installed and they recommended new pads. When we picked up carpet the pads were ready a los and cut to exact size. Pads and carpet were carefully labeled so we knew which went with which. One rug had to be recleaned at no charge. All rings were in excellent shape when they were returned to us. They even made a service call on the new rug because the binding was imperfect. All issues were resolved with no problems.
Description of Work: Cleaned four fine quality rugs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Joan S.
06/2014
5.0
carpet cleaners
+ -1 more
They were really good I like them. Very professional and helpful. They were very good. The cleaner was professional, nice, polite and eager to help. They did not mind moving anything or everything if they have to. They were just very nice. They price was very good. I did have to wait a while because they were very busy.
Description of Work: They cleaned our carpets in my family room, bedroom and walk area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Joan S.
01/2014
5.0
carpet cleaners
+ -1 more
They were great! The price was reasonable and the quality was very good. I would use them again in the future as well as highly recommend them to others.
Description of Work: I used them to clean, deodorize, and stain-resist my carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
ROSA S.
08/2012
4.0
carpet cleaners
+ -1 more
There was a wrinkle in the area rug after they cleaned it, but they didn't give me a hassle and they came right back out and picked it back up. I really appreciated that and I liked their attitude about fixing the issue.
Description of Work: They cleaned my area rug
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
CHERYL M.
12/2010
5.0
carpet cleaners
+ -1 more
Overall, the experience went well. They worked me in the schedule easily, and picked up the rugs and took them to their plant to be cleaned. Within a week, they dropped off the rugs. I liked their quick service. The rugs look like new; they were handled beautifully. That was the best cleaning I've ever had done on an area rug.
Description of Work: They cleaned two rugs: a large rug and a smaller rug.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BETTY S.
12/2009
5.0
carpet cleaners
+ -1 more
It is on Angie’s List. I have used them before. They were prompt. They sent 2 people, so it was done really quickly. They were very professional and covered their shoes, which the last guy I used didn’t do. They were just very good; very fast and very thorough. They did a fabulous job.
Description of Work: I used Hagopian Carpet Cleaners. They cleaned carpets in 2 rooms and a hallway a couple of months ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
MAURY E.
10/2007
5.0
carpet cleaners
+ -1 more
They forgot to bill us for the work, I had to call them and remind them to send us a bill. They did a wonderful job cleaning the carpeting in the basement after the plumbing mess that we had.
Description of Work: They did the carpet cleanup in the basement for the plumbing issue that we had.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
JOSEPH M.
09/2007
1.0
carpet cleaners
+ -1 more
Well, I wasn't very pleased. For one, it took four days for my carpets to dry. They seemed really nice when I called them after two days. They told me that they would dry, but not that it would take four days. They did not tell me that Berber was hard to dry and they are the experts, so they should have known. Also, I had a big stain they could not get up. I tried another place and they go it right up.
Description of Work: I had all the Berber carpets in my home cleaned by Hagopian.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
MARCIA B.
09/2007
5.0
carpet cleaners, upholstery cleaning
+ 0 more
They got here when they said they would be here. They moved all the furniture and put it back perfectly. The carpet dry time was quick. I was very pleased with the results and I would recommend them.
Description of Work: I had 3 rooms, the stairs and the hallway cleaned. They also cleaned my sofa and love seat. The job took 2 hours to complete.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SANDRA L.
07/2007
5.0
carpet cleaners
+ -1 more
Hagopian really cleaned the carpets. Their price was the same as others but they offer a guarantee and if it is not satisfactory, they will come out and do it again at no cost. They got the brown water marks and stains out that another carpet cleaning company did not get out. They were polite and really did great. I was very satisfied.
Description of Work: Hagopian cleaned my living room carpet and one bedroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
MARILYN D.
11/2006
1.0
carpet cleaners
+ -1 more
The ''chemist'' called and told me I had spots and it would be an extra $65. said the spots looked like food and assured me they would come out. Six weeks later I went to pick up the rug and the spots were still there. The manager examined the rug and said it looked like the spots were never touched. They sent the rug back for cleaning on Aug 26. After making numerous calls to them, in which they promised to get back with me and didn't, I received a call on Nov 1 at 2:00 telling me the rug was in. At 2:30 I received another call telling me the spots were still there and they would have to send it back! At this point I went into the store asked for my rug and a full refund, which I received. I'm very unhappy with the way the rug looks. It looks like it's faded and also like some of the colors bled. This is a handmade Chinese silk rug appraised at $2000! The rug was in their possession from July 11 till Nov 3 just for a routine cleaning and it came back looking worse than when it went in
Description of Work: Took the rug in on July 11 2006 for a cleaning. Showed them some spots on the rug and they said a chemist would analyze the spots and get back with me.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$137.47
DOUG F.
08/2006
4.0
carpet cleaners
+ -1 more
Failed to remove small furniture. Chemicals were allowed to contact and kill a small patch of grass.
Description of Work: Cleaned carpet in two rooms and a hall.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Kathy B.
07/2006
5.0
carpet cleaners, upholstery cleaning
+ 0 more
They came at their alotted time frame. They went right to work, answered our questions and they were very polite. The price was reasonable. They did a very good job and I would definitely use them again.
Description of Work: They cleaned 1 Lazy Boy chair and carpeting in one room. They spot cleaned the carpet, and scotchgarded both chair and carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$74.9
03/2006
5.0
carpet cleaners
+ -1 more
THEY DID AN EXCELLENT JOB. THEY HAVE GREAT CUSTOMER SERVICE. WE PAID THE SAME PRICE THAT THEY HAD ESTIMATED. THEY HAVE A VERY PROFESSIONAL APPEARANCE. THEY CONDUCT THEMSELVES VERY WELL.
Description of Work: THEY CLEANED THE CARPETS IN MY WHOLE HOUSE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning
FAQ
Hagopian World of Rugs is currently rated 4.6 overall out of 5.
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 6:00 PM
Hagopian World of Rugs accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Hagopian World of Rugs does not offer free project estimates.
No, Hagopian World of Rugs does not offer eco-friendly accreditations.
No, Hagopian World of Rugs does not offer a senior discount.
Yes, Hagopian World of Rugs offers emergency services.
No, Hagopian World of Rugs does not offer warranties.
Hagopian World of Rugs offers the following services: Flooring, Air Duct Cleaning, Carpet Cleaning, Rugs