Jess Arquette

He suggested completely replacing the roof instead of trying to locate the leak and patching it. We agreed as the roof was probably over 15 years old. We had no way to know exactly as this house was newly purchased and the previous owner did not know either (she was a divorcee). Next rain after the roof replacement, within a span of weeks, we realized the leak was still there. Called him and he stated he isn't in the area and that he will stop by next time there is rain and he is in the area. Needless to say that never happened. He continued to delay and postpone until his labor warranty expired (in his case that's 1 year) at which point he denied any responsibility. At this point the only potential recourse left was the manufacturer warranty on the shingles themselves. I don't know how far that would have gotten us and we will never know since the contractor failed to give us any warranty paperwork for the shingles though we repeatedly asked him for it. Whether we needed it or not we indeed have a new roof but the leak, which was the original task, never got fixed. We are now looking for somebody else to fix it. My recommendation: if you are forced to use him (contractor work is hard to find at the moment) make sure you keep a tight leash and are all buttoned up before you sign that last check to him. He is not coming back for anything once that's done.

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