DRY DUCK WATERPROOFING

The corner of the basement had major seepage, and the company no longer exists. What good is any warranty if the company goes away?

They did a terrible job. They broke our toilet and shelves and never told us. They said it would only take a week and it took 2 weeks. They did very shoddy work. They did not fix the problem and the basement still leaks. On January 18 and 19, 2012, , we had some mold remediation done in our basement. The workers uncovered areas that Dry Duck missed and did not waterproof. We purchased a new sump pump from them, and my husband showed them the areas they missed. Dry Duck has agreed to come back and fix those areas. We have had water seepage in these areas since 2003. I am very disgusted with their work. I would never ever use them again! !!!

I had a couple companies come out and give me an estimate for the diagonal cracks intthe corners of my basement. Dry Duck said installing an interior French drain would solve my problem. They installed the drain, called them back out a couple of time right of way after the installation to fix issues. Workers where rude. I asked them to fix an area that was not right, the cement was low. The worker took a blob of cement and basically just flung it onto the floor leaving it jagged; my guess is he was mad he had to come out. Now that it is ~ 9 years later I discovered my back wall is leaning in, which it was not doing before. I have had several contractors out and all of them said that installing the drain is not the fix for this type of issue; the wall should have been stabilized. I did not notice the wall leaning since the plastic Dry Duck put up covered the cracks. So not only did I waste $6000 but I have a huge bill now to push the wall back out and stabilize it. I would highly recommend NOT using this company.

They were in and out within a day. The employees were courteous and they took precautions not to make a mess all over the house.

They did a wonderful job and other contractors explained they saved us $400 - $500 dollars since they do not have to re-level the floor.

I was very glad that they could do the job the same time they gave me the estimate. They were upper mid priced but did a good job.

Good work for me when they came out wasn't terribly expensive considering what I needed to be done.

Terrible experience! They were so friendly and professional when giving me the estimate & when they came to do the work. They used scare tactics about the block walls caving in & I was very worried about not doing the job. They were back for many different reasons a total of 4 times since the job was done, 1st time high water table, dug up whole job to lay visquene. 2nd time, they never laid pvc piping along two walls of the basement when they originally did the job. 3rd time, they wanted to tie into my sump better & the 4th time they decided they had to redo the whole job because they did not pitch it good enough when they did job originally. My basement is in worse shape today than before they did the job. I have wetness, dampness, moisture around the entire basement & floor, and the smell. I cannot imagine anyone paying the money I did & end up with the nightmare I have down there. I just wanted a dry, odor-free, structurally-sound basement & that is what I thought I was paying for.

I would have liked to know if they did crawl space work but they did not respond to my email.

Earlier that evening, I got an estimate from another company. During that inspection, we discovered that the leak was coming from a PVC pipe connected to the sump pump. The water gushed from a crack on the side against the wall when the sump pump was running. The first estimator agreed with me that I needed a plumber to fix the pipe, and then continued with the inspection, showing me cracks in the floor, damp spots, and bugs. He finally recommended a method that was almost $13,000 and left. When Mr. Vail came, I told him about the leaking pipe and asked his opinion about the issues that the other person had brought up. He looked at them and told me just to get the pipe fixed. He asked me if the other company was 'Company X.' He said when I mentioned the cracks and the bugs he thought it was them. He said it wasn't nice to scare people like that.

I was very disappointed with this company. I don't see how they deserve the ratings that they've received. The representative used fear based sales techniques and high pressure tactics to get the job. Telling us the wall was in danger of falling in (when no other company agreed with that assessment). Calling the home office to tell them to "hold back" his other appointment for the day because "these people" have "serious issues" (more fear techniques). Quoting an estimate on the back of a business card (no formal agreement written) and then saying he could "squeeze me in" at a reduced cost if I agreed to sign a contract that day. Then they proceeded to call me on a daily basis to try and get the job. I don't appreciate these kind of business dealings and there is no way I could recommend this company. Obviously they did not get the job.

I was happy with the company as a whole. I had two companies quote my job. Although I felt the company that I didn't go with had a much better presentation, I decided to use Dry Duck. I went with Dry Duck because I liked their price, felt they were professional and I didn't feel pressured into making a decision at the time of the estimate. During the job they were very neat,(considering it was a messy job) were polite and finished the job in a timely manner.

The Crew was on time and did the work to all four walls in one day. They stopped at each step in the process and explained what they would do next and why. We enjoyed having the guys out, they kept us entertained and informed. We had been told by another company, that we only needed to do 2 walls, but the Dry Duck crew showed us how all 4 walls were full of water. They drilled holes in the bottom brick and water gushed out into the new drainage system. If we ever move, I will have Dry Duck waterproof our new home before we move in.

They were a bit high for the price estimate and recommended waterproofing the whole basement, while two other companies recommended only waterproofing the two walls that were leaking. My wife called them back to ask for references, and they were very rude to her and refused to provide references. We had the work done by another company.

THEY DID A VERY GOOD JOB. I HAVE HAD NO FURTHER PROBLEMS WITH LEAKS IN THE BASEMENT. THE PRICE WAS FAIRLY CHEAP FOR THE SERVICES THAT I WAS PROVIDED. THEY MEN WHO CAME WERE VERY PROFESSIONAL AND FRIENDLY.

THEY DID A GREAT JOB. THEY GAVE ME A LIFETIME WARRANTY WHEN THE JOB WAS DONE. THEY TOLD ME AS LONG AS I LIVE IN THIS HOUSE, IF ANYTHING HAPPENS TO GIVE THEM A CALL AND THEY WILL COME FIX THE PROBLEM.

WE WERE EXTREMELY SATISFIED WITH THEIR SERVICES. THEY WERE VERY EASY TO CONTACT. THEY WERE FAST AND EFFICIENT. THEY WERE EASY TO COMMUNICATE WITH. WE WERE IMPRESSED WITH THE JOB THAT THEY DID.

WE THOUGHT THAT THE COMPANY WAS A LITTLE ON THE HIGH SIDE, BUT THEY GAVE US A LIFETIME WARRANTY. IT WAS A DEAL WE COULD NOT PASS UP. WE THOUGHT THEY WERE FRIENDLY, PROMPT AND PROFESSIONAL.

THEY DID AN EXCELLENT JOB. IT WAS WELL WORTH THE MONEY. THEY WERE VERY PROFESSIONAL AND VERY NICE TO WORK WITH. WE SHOPPED AROUND FOR PRICES AND THEY WERE THE MOST REASONABLE.