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57 years of trusted experience
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Reviews
3.04 Reviews
Showing 1-4 of 4 reviews
julie C.
01/2013
flooring contractor
+ -1 moreThis is the worst experience I have ever had with a contractor/installer. They did a good job of helping me find a product that was in my budget and looked good. However, once they had my money the customer service disappeared. Installer was 3 hours late the first time. When I called they said they do their repairs in the morning then get to the new jobs. I had been told I was the first one of the day and they start at 9. I had to reschedule because it was going to be a two day job and half the first day was gone, which meant living with a torn up kitchen and living room for another week and more time off work. The second installer was rude, swore at me and threatened to leave if I tried to ask him any questions. "I have been doing this for 30 years, I know how to do this" was his response to my question " how are you going to prep and where is the seam going to be? Told me he would get the "F..." out if I didn't go away. He kept leaving my sliding door wide open during the entire day even after asking to please close so bugs don't get in.The owners came out to see what the problem was and accused me of bothering him and I shouldn't talk to him that he had been told how to do the job by Hans. Alicia also made rude remarks about my personal life that had nothing to do with getting the job done. Because I was not allowed to communicate with the installer there were problems with job. There were bubbles that were trapped in the middle of the floor. There was a seam over a threshold that was poorly done and not where I had wanted a seam. I had purchased enough material for there to be one seam and that is what I had told Hans when he did measuring. There ended up to be 3 seams. They sent a third installer which made the repairs in a very professional manner and actually talked to me and explained how he could fix it. He told me the wrong glue had been used. I have had many contractors work on my house over the past 20 years and have never been treated in such a rude manner in my own house when I was paying for their service.
Description of Work: I purchased vinyl flooring for my kitchen/dining/living room area.They had to tear out old vinyl floor and put a cement type coating over the floor to even out all the surfaces.
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$1,600
Response from Michigan Tile & Carpet
Carol G.
06/2012
flooring contractor
+ -1 moreI thought they were very good. They are very professional. The people that work there know what they're talking about. Their installers were the same.
Description of Work: Michigan Tile & Carpet did vinyl flooring for us.
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Yes, I recommend this pro
$700
Response from Michigan Tile & Carpet
James W.
04/2012
carpet installation, flooring contractor
+ 0 moreThey did an outstanding job.
Description of Work: Michigan Tile & Carpet installed in floor heating in two of our bathrooms.
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Yes, I recommend this pro
Response from Michigan Tile & Carpet
audrey M.
07/2011
carpet installation, flooring contractor
+ 0 moresee above
Description of Work: 9-14-09 Initially, everything was going well, however, when the transition pieces in several areas were misordered and/or missing with the big installation that's when problems occured. If it was not for me, that's when the service would have stopped on their part. After 3-4 weeks, It took me to call and initiate when they were going to come back and install the transition pieces. I was told "oh yeah, they've been in"--did you want to schedule? So, I scheduled and within a week, he arrived but 1 out of 2 transition pieces were ordered wrong. He installed one and said they would have to re-order or come back. About a month or so after that, I called and explained the problem again and the owners seemed real concern and that they would immediately solve the problem but did I hear back from them? no. Again, I was lost. Then, few months later, I was sent some type of survey from them via computer! I let them no I needed my problem solved. No answer, no response again. I just kept busy with my life and said I will deal with them later. Just this past December, when I decided to put up my house for sale, I assertively made a call that they really needed to come and finish the work that they missed. Again, the lady, I think the owner, sounded really concern and promised things will be solved. No response still! So, I said heck with them, I am done with their poor service, and I just put in my own transition piece that's been kind of piecemealed. So, as of 7/1/11, they went on Angie's List. Nope, there is something missing in this company and it's called customer service!
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$2,700
Contact information
99 E Columbia Ave, Battle Creek, MI 49015
http://www.michtile.comService hours
Monday:
10:00 AM - 6:00 PMTuesday:
10:00 AM - 6:00 PMWednesday:
10:00 AM - 6:00 PMThursday:
10:00 AM - 6:00 PMFriday:
10:00 AM - 6:00 PMLicensing
Bonded
Insured
No License Required for Trade
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Carpet Sales and Installation,
Kitchen and Bath Remodeling,
Marble and Granite,
Fireplaces,
Vacuum Cleaners,
Interior Design and Decorating,
Hardwood Flooring Sales and Installation,
Countertops and Backsplashes,
Ceramic Tile,
Carpet Cleaning
FAQ
Michigan Tile & Carpet is currently rated 3 overall out of 5.
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Michigan Tile & Carpet accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Michigan Tile & Carpet does not offer free project estimates.
Yes, Michigan Tile & Carpet offers eco-friendly accreditations.
No, Michigan Tile & Carpet does not offer a senior discount.
No, Michigan Tile & Carpet does not offer emergency services.
No, Michigan Tile & Carpet does not offer warranties.
Michigan Tile & Carpet offers the following services: Design services, craftsmen installers, expertise on products. We maintain all of the products we sell. Protect and Care, a 3M backed policy on carpet. Removal and disposal of existing, Furniture moving, Removing and replacing trim when necessary Removing and replacing toilet
Major plumbing
Contact information
99 E Columbia Ave, Battle Creek, MI 49015
http://www.michtile.comService hours
Monday:
10:00 AM - 6:00 PMTuesday:
10:00 AM - 6:00 PMWednesday:
10:00 AM - 6:00 PMThursday:
10:00 AM - 6:00 PMFriday:
10:00 AM - 6:00 PM