Lumber Liquidators, Auburn Hills

After Thanksgiving we began recving frequent (twice a week,) 'courtesy calls' to pick up our complete order. I called the store and explained I would not be able to install it until after the New Year - weather permitting as we were bumping up against the Christmas/New Year holidays and winter weather. I arranged for pick up on Dec. 16th. but the process took two hours to get the order released and self load the order (20 boxes + underlay) in pouring rain, although a warehouse staffer provided some help. I scheduled the week of Jan. 6 to install the flooring. On Jan. 6th I stopped at the store to pick up $100 worth of 'transition molding' required. Yet, once again, the store was short on product. I was provided with 1/2 of the amount needed and told the balance would be available in another week to 10 days, as headed to the installation site - 250 miles away. The installation went well, however, I had exactly 3 extra boxes left over - the exact amount of overage I was 'encouraged' to purchase and pay to hv shipped to the Auburn Hills store. Approx. value ~$500. Following the completion of the installation - (minus the moldings,) I returned to the store on Jan. 27,2015 and was told we were beyond the 30 day return policy and the store would not/could not provide a refund on the 'extra' flooring. They would however, "accept and provide a refund" the moldings delivered and those that had been ordered... ~ value $100. I was informed I could contact Lumber Liquidator's corporate customer service and appeal to an "order support specialists" for remediation. I did so, and was told I'd hear back w/in 24-48 hours. It has been more then 48 hours, and I'm still waiting for a response. In summary, it is worth noting that to date, all of my contacts have been handled professionally, and I remain hopeful this will be brought to an equitable conclusion. Stay tuned as I will provide at least of follow up or conclusion. Update: Reached equitable settlement w/ corporate. A highly ethical company experience.