Omega Construction of Michigan LLC

Critical: Professionalism, Value I called Omega to check out smoke transfer between flues. Al quoted flue top dampers at $900 each and cleanings at $300 each. He said he would need to schedule a day to do the work. Thinking this must be an extensive project, I bought it. Ten days later I finally was called to say they would come that afternoon to do it. After the cleaning they glued dampers to the tops of the flues and were done in about 45 minutes. Al defended his $750/hour labor rate and double cleaning rate, saying it was due to his "high overhead" costs that I didn't understand. I still don't understand. Omega Construction is aptly named, they are the last one you should think of calling. They apparently only maintain their good BBB rating because the BBB doesn't consider "pricing issues" or "buyer's remorse" in their calculations. BBB is basically another way to advertise.

Worked out time for the job within a day, came on time, were knowledgeable and thorough in their work. They gave us excellent advice about preventing future problems and were very good about cleaning up the site. Very friendly and helpful.

They did a wonderful job. Cleaned up afterwards really well.

Roof leaked severely within 6 months, ruining some possessions (including laptop) in house. Omega would only re-caulk, which would fix leak temporarily only for a few months. Omega would not reimburse for lost property nor make a permanent fix. UPDATE 1: a second contractor was able to really fix the problem, doing exactly the kind of repair we asked of Omega but that they had refused. (the seam attaching the new roof to house was replaced by the second contractor instead of just being caulked to old seam.) In short, 6K spent to replace a leaky roof, leak made far worse by the new construction, and Omega refused to take responsibility and refused to do the one repair we NOW KNOW was the problem. UPDATE 2: a third contractor hired to fix nearby threshold discovered Omega had covered over frayed wiring even though I had asked specifically if there was an electrical that needed attention, noting old age of house, and that I wanted to call an electrician if so. I was flatly told there was no wiring to be concerned about, when 3 months later new contractor showed me terribly frayed and dangerous situation. This is highly unethical, let alone unprofessional, and created a situation of endangerment in a house with small children.

The guy did not show up when scheduled. When I called to inquire what happened, he apologized profusely and we rescheduled. He made it to the 2nd appt. He looked at our problem, said he would write up some sort of estimate and get back to us in a week. Never heard from him again. He did mention he was very busy. If he was too busy to take on extra work why not just say so?

THEY WERE EXCELLENT IN ALL ASPECTS. THE JOB WAS DONE VERY NEATLY AND THEY LOOKED VERY GOOD. I DO NOT HAVE A PROBLEM TELLING ANYONE ABOUT THIS COMPANY.