Olde Towne Plumbing LLC

They arrived on time. I looked over their job and they did a really nice job. They even tried to match the style and color of the replacement valves to those still in place. Their price was good, it was definitely one of the influencing factors when we chose them. They came one day after we made the request so they were very prompt despite us not even really having a very pressing issue.

Our sump pump stopped working, so we had a sump pump problem. The backup system worked well, though, and we didn't have a water problem except that it drained to the side of the house causing erosion instead of to the back of the house through the French drain. (The main sump pump drains to the back; the backup sump pump drains to the side.) Now that our over six feet of snow is starting to melt, however, the backup pump was working overtime just to keep up. It was noisy and loud and running almost constantly. It seemed like it wouldn't take a lot more before our sump pump problem became a basement flooding problem! I called Olde Towne Plumbing about mid-afternoon today and explained the situation. They sent Blaine out within a half hour, and in very little time, the job was done, much sooner than I expected. Both the office and the repairman were pleasant, helpful, and very responsive to my problem and Blaine made sure that I wouldn't spend any more time worrying about it. Our sump pump was originally installed when the house was built over twenty years ago; we've been lucky it lasted so long. The new pump is a technological improvement over the old one. I'm hoping it will last a long time, too. Now it's a lot quieter at my house and I'm very pleased with the new pump and with the service.

It went very well. We're selling the house and needed to get this work done quickly. They were out the next day, and were able to get the work done well under an hour. I did pay for something I could do, but since we are selling it was less risky for us to have a pro do it. I will hire Olde Towne for any future plumbing work we need at our next house.

They were absolutely terrific. I was in a terrible time crunch and they totally accommodated my tight schedule. They were friendly, efficient, focused, and answered all my questions. I always ask if there was anything I could have done differently to prevent the problems. When they learned I hadn't done anything to the pipes since I bought my condo 18 years ago, they said I was incredibly lucky as Ann Arbor water is really hard which is tough on pipes. I was especially grateful that they carried the replacement faucet on their truck so that I could get the work completed asap. It is a plain vanilla Delta faucet that works GREAT! I also told them I wanted to eventually replace my two toilets with energy-efficient ones and they gave good advice about what to look for so when it's time for me to schedule that work, they will get the job.

It went well, with the work quickly and cleanly done.|When there were any decisions to be made--repair vs. replacement, options about equipment, nature of installation, etc.--they explained options well and left them up to us rather than just choosing one on their own. They even found an excuse to reduce the total charge slightly. I'm completely satisfied with work they've done for us, on this and other occasions.

Promptly answered my call. Set up appointment. Arrived on time as scheduled. Performed work in a timely manner and tested system. I had an additional question and they took the time to review their answer with me. They will me my primary choice for future plumbing work here in Ann Arbor Great job! And they clean up after theirselves. Thank you.

I detected a sewage-type smell in our basement and thought it might be the sewage ejector pump. I called and left messages with two plumbers. The first called me back and said they didn't do work on sewage ejector pumps (despite claiming that they handle all plumbing issues from "sinks to sewers'). Old Towne called back and scheduled a time two days hence. They requested that I not use that bathroom in case the pump was at issue. They called on the day to let me know that he was on his way just inside the beginning of the appointment window. He came and took the pump apart, determining that it was problematic, but that there was inadequate sealing in that area. He resealed the area with silicone and adjusted a toilet to make it flush better. The problem has been fixed, and I will definitely call them again if I have a problem!

Called in the morning of the coldest day of the year knowing they'd be rather booked. Dan answered the phone and gave me some suggestions while his scheduler was on another line. They put me on a list of appointments and said they'd call when on their way. Given the temperatures, I knew this would be a busy day and I was not upset at not having a time window. They showed up without calling, but I have no problem with that as they came much earlier than I thought they would. It took them 2 seconds to unfreeze the pipe and again Dan (who was on this call himself) gave some suggestions on how to keep it from freezing again. He also did me a favor and looked at two other smaller issues. One we left alone and the other (the toilet bowl) he went to work on. It was problematic as the person who installed it apparently did it incorrectly and it caused problems with leakage and getting the bowl back on the seat correctly. Dan worked it out and what I found most impressive was how he was showing and teaching his apprentice (who was very nice) while he was doing it. The toilet seat is much more secure and I can now take a hot shower. Would recommend and use again in the future.

Fixed leaking water pipe and attempted to fix other small leak. | |Generally the crew was fine, but I thought the senior plumber worked a bit too fast - like he had a deadline: at one point they turned the water on before realizing they didn't solder the final connection. | |They didn't check the second leak (a valve with my hose tap) just tightened a nut; it turned out that the leak was from the drain on the valve, which I ended up tightening after they left. They could have, and should have checked it, but as I said, seemed like they were on a strict schedule. | |That said, the work done was done well enough, and I'd call them again. | |Also, I felt the senior plumber was quite demeaning with his apprentice. I felt embarrassed for the apprentice, having to put up with him all the time. |

I called at 8:30 in the morning, and they had someone at my place an hour and a half later, he had called prior to arriving to inquire about the type of piping in the house. Although getting into the crawlspace is a pretty acrobatic feat, he mentioned that it wasn't as bad as he was expecting, I'm guessing some crawlspaces have much less head room. He was in and out of there in well under an hour. I was expecting to have to replace the entire pipe section, but it was only a small replacement. Prices were quoted over the phone, so there were no surprises. One thing to note is that they are a cash or check only, so have that handy. Thanks Olde Towne for your super quick response and very fast work.

My home is a small trilevel and was built in 1944. After a pipe break, we did an inspection and determined it made sense to replaced the water supply system. Old Towne replaced the system, in copper (my request), and added hose bib to back deck. It was a large job and unfortunately took one full day longer than quoted, but they did a great job. The plumbers were professional and explained every step of the process until the permit was signed-off.

I had Olde Towne Plumbing install a rear outlet toilet, not the typical installation for this area. I e-mailed the installation instructions for this particular brand of toilet to Olde Towne. Dan reviewed these and discussed this installation with me over the phone. I was not charged for these phone communications. The crew (Dan, Mark, & Greg) showed up on time, in fact a little early, to start the job.They put cloths down throughout the house so that my floors and carpet would be protected. They explained to me what they would be doing and made suggestions on improving the installation.The job was completed in a timely fashion and they throughly cleaned up afterward. I wouldn't hesitate to use Olde Towne Plumbing on future projects.

Came into the house without even a screwdriver, then asked for a screwdriver to access the tub, huh? When a visual inspection did not show any obvious water, they filled up the tub and said "leave it full for 2 weeks, if it leaks then you know its a problem"...THEN LEFT! Charged me a service call fee ($65). Within 5 minutes, I had water seaping from the ceiling below. They warned me that "we might have to pull out the tub, it could be a "major" job, etc, etc." Called another plumber (a real old town plumber), and he found the problem to be a worn out seal and caulking around the drain. Actually got down on his knees and spent some time to look for the problem. Thankfully a very simple fix.

I was happy with both services. With the sewage back-up, Olde Towne came immediately to address the issue, and the plumber was very professional. We've had no problems since (they recommended clearing the tree roots from the pipe more frequently). With the report, Dan at Olde Town whited out the name of the people who had hired Olde Towne to do the scope, which I thought was responsible and appropriate. It seemed like a mutually beneficial deal--the company made some extra money, and I saved some.

We made an appointment to have them fix the vent pipe leaks in the attic. Called the owner to SPECIFICALLY explain the problem and asked to send someone who's experienced and capable doing the job in the attic. They sent someone over two days later. First, the technician didn't get the message that this is a job in the attic, so didn't bring a tall enough ladder....second, the person's physical condition is not suitable working in the attic.....Therefore, they have to find someone else. They are supposed to send someone over the next day, but next day the owner called and apologized that they can't come due to another job that's going to take the rest of the day and suggested us find someone else. After we called another company, they called again and told us that they could send someone over. We ended up still using them. The job was finished quickly with reasonable price. We will have to wait to see if the leak is really fixed.

Installed a water heater. It went smooth and at the quoted estimate, and they went an extra mile to coordinate with the City Inspector and my very limited schedule. Everything was cleaned up nicely and the staff were sure to tell me how to use the controls and that I could call for help at any time. The office staff were very nice and easy to work with on scheduling.

Provider showed up early but since it was a morning appointment, we were home. Provider listened patiently as we asked a bunch of questions about the plumbing in our home (which we recently moved into), and then got to work on replacing the leaky shutoff valves. We had also hoped that they could handle replacing a coupler on a gas line but since that job looked to be more complicated than they could handle, they referred me to another company. Water shutoffs were repaired and area was cleaned up and left in good condition. Price seemed fair although by no means inexpensive. But this replacement required soldering which was just above our abilities.

The plumber arrived on time, wore booties through the house to keep the floors clean, replaced the bathtub fixtures and scoured the bathtub after he finished. He warned me about the clear caulk needing the stay dry and was very professional.

Prompt in arrival, hustled the whole time he was here, only downside was heavy smell of tobacco. I felt the service was a good value.

I was able to schedule an appointment within a day or 2. The plumber was prompt and quick, but thorough. He explained everything and cleaned up completely. The process took less than an hour. There was no discount for Angie's List members

We've used Old Towne numerous times over the years. They've never let us down.

I was very pleased by how quickly Dan was able to send out a plumber. I found the plumber, Blaine, to be courteous, neat, and efficient. After a mediocre experience with Mitch the Plumber's team, I encourage people to try Old Towne.

My first contact with them was when I first moved into this house 23 years ago and the dishwasher flooded the kitchen. I called Mr Kofaul who told me how to cut off the water and then came immediately to help. I have called them ever since until a few years ago when he sent a repairman who must have been new to the company and this person did not understand the problem and did not fix it, even though he thought he did. Since then we have called our handyman who is experienced with plumbing. I would still call Olde Town if our handyman could not do the work. Olde Town did install our last water heater, which lasted nine years. It just failed and we called DTE to replace it last week.

Extremely professional and knowledgable. Very punctual and reliable. I use them for all plumbing needs.

I had called several other places throughout the day and this was the first one that called me back, and she called back right away. By this time it was almost 3pm; the plumber was at my house before 4. The plumber (Chris if I remember) was very courteous, took care to protect the floors from his equipment, explained what he was doing, and most importantly, got the drains running again quickly. I'm not sure about the cost, I didn't have much opportunity to get other quotes since nobody else called back, but $265 seems reasonable to be able to use my plumbing.