LawnGuru

Delayed because of rains, but very quick when they stopped. Did a great job.

Customer service good, price reasonable, service of lawn extremely poor.

They're very inconsistent, delayed and rescheduled appointments were frequent

Terrible work, never showed up on time, poor customer service.

Terrible customer service. I was signed up for a biweekly plan, the person was suppose to come mow and be automatically paid via the app. I would go weeks without having my lawn done even after contacting customer service. CS would act surprised and state “this never happens” only for it to happen again my next job. I was even charged for a job that was never done. If you are looking for a job that can be done at anytime, no rush, sloppy job and that has awful customer service call lawn guru!

Scalped my grass and uneven and missed cuttings on my yard

My experience with the Lawn Guru team itself was always great!The mowing was done by a few different providers. I finally settled on one provider and things started off great but the attention to detail declined once I was a regular on their route. I started having things go missing - can't say it was the folks who were mowing the lawn - but the problem stopped when I cancelled my service.

LawnGuru are always prompt and on time. They notify me via e-mail when they will arrive and I never have to call them for service.

You get varying levels of skills each time someone mows. Some are better than others. It would be better if it were consistent. The app is really cool. If you're looking for simple lawn mowing and nothing else this is the way to go for sure. You won't be able to beat the price.

I like that they email ahead of time to let you know they're coming out. They also send an email once the job is complete. The lawn looks beautiful and they do a great job.

The website, mobile site and process seemed pretty easy sad awesome however as many other reviewers shared, they e eventually begin charging for work not performed or ignore requests for changes, cancellation, etc. Gravely disappointing but I tried.

He did a good job

Terminated them and using another firm

We're selling our house at the time and needed service fast . They came on time and did a wonderful job. So good of a job that they were hired by my next door neighbor.

James was not at all professional! Because I'm black he spoke to me in slang whichI found totally unprofessional.his oversized lawn tractor marked up my lawn and he comes off as arrogant! When I first spoke to him about cutting our hedges he instantly admitted that he didn't want to foo it, but he would. Who says that to a potential new client? Just recently,I told him he can't more this week because of the rain. He said "maybe you need to find someone else " That's exactly what I'm going to do.

He came over with the understanding of price, but wouldn't honor it.

Apparently a large national company who middlemans crews that actually do the work. Crew that came indicated they do a lot of commercial jobs. Not pleased with quality of work.

They have very few contractors in the Chicago area and ruined my grass by mowing it way to short in areas...they left alternating stripes of dead grass and did not fix it.

The edging of lawn and around the bricks area are lacking,also loose Grass left on Lawn,will give one more chance.

Very professional, handles follow-up really well, and all communication is very good.

The guy they sent damaged a drain pipe and did a shit ty job on the yard. They have been giving me the run around for about a month now about fixing the drain.

The customer service staff is friendly, but throughout the process I had a great deal of trouble with scheduling. For at least 3 or 4 times, I called to nail down the day and time for cutting my grass. Each person I spoke with seemed not to know about my request. The experience was frustrating because I was moving and needed to have my grass cut before the new tenants moved in. Also, when the service provider arrived, he stated that the grass was not over 6 inches and would I therefore would be charged in the range of $50. But when I saw my bank statement, it was twice the cost -- what would be charged for grass over 6 inches. But in fairness to lawnguru, they did reimburse me some of the cost.