LawnGuru

I have not had my first cut yet. That is why I have rated the quality as 3.5. Uber for lawn service is how I would describe this. Vicky called and was able to quote my property using an aerial map. Their technology is impressive. I have requested bi-weekly cuts. I hope the quality matches first impressions.

the original agreed rate was not met per the agreement, even though i stated the lawn was overgrown they more than doubled the price after leaving the job and i had to point out that i had forewarned them of the state of the lawn.

I was told by the rep that they would cut hedges too. They only cut the grass (front & back). Make sure you pick up limbs before they come out they will not move them.

Great job!!

Customer service was exceptional. Shauna was so helpful with everything and patient

due to business volume, the mower maybe delayed and not on time.

Customer Service Is Wonderful, Had To Redo Lawn Request But They Got It Done Fast, Provider Responds Within Hour.

Comments: Don't argue with the customers when extra work is offered, they should try to do it and give a valid explanation of why they cant do it.

Great service at a great price

Provider did not pick any leaves up did not trim any limbs .

Not good. Bad service..

They didn't come when scheduled. They didn't clean up after. They missed spots, didn't mow the edge of grass by street, so we had a long fringe. They didn't return calls. Mowed way over into our neighbors yard.

I worked with lawn guru for a month. After 2 weeks they finally arrived and mowed my neighbor's lawn even tough I'd given them special instructions for how to get into the back yard. Over the next 2 weeks I tried to get them to return and mow my yard. I even offered to pay them half of their charged rate for mowing the wrong house. They never returned. Customer service was very responsive but not effective.

It was a little difficult in the beginning to convey that my yard hadn't been cut in a few months. I heard about a fee that may be charged if the grass was too high, which ended up being a miscommunication, but going back and forth on that part was a little frustrating.

Hired LawnGuru because another company (Terrascape Services/Ground Star) I hired through Home Advisor wouldn't answer or return calls and just stopped coming back. Now LawnGuru has been out 3 times. Terrance is really good. Professional. However, LawnGuru themselves have just informed me of a hidden fee that is not on their website nor on their app. I needed the day of my service changed. Was just informed VIA email by Brandon that requesting a different day normally costs money. Also found out today whilst navigating the app that if I cancel a job it costs me $5. When LawnGuru was hired I was never informed of these charges. Did not see them anywhere on the app or website. And it's difficult trying to talk to them. The app always kicks me out in live chat. I finally had to email them. Plus you cannot respond to the texts they send. I talked to Terrance, nice guy, and the guy he sent out today in his place, and was told they had no problem changing my service day. Hopefully everything is worked out now and I can have them show up on the day I want, without getting charged extra and Terrance will continue to be the person to service my lawn. I really do not want to go through the hassle of finding yet another company to do what I want when I want it done. Oh and the app does not work like they say it does. And yes, I tell them that every time I have to live chat with them with questions I have.

There price is great and they do a very good job

Love this approach to lawn maintenance! The immediate contact and estimate is so convenient. Online customer service is great, really fast. Just had first visit - lawn cut high and a few spots missed, obviously on a rider. Good service for mowing - edging/blowing seems hit or miss. Had to pick up pieces of weed cover caught by mower from yard and sweep debris from carport. Otherwise, looks good.