Imperial Building & Roofing Co Inc

The owner tried to use high pressure scare tactics to scare me to increasing the scope of the work by more than 50% of the contract price. He tried using deceptive measurements when describing a problem.

The person doing the quote came at the appointed time. My house is a bi-level, so the roof is 1.5 stories up. He only looked at it from the sidewalk and at first said, "You could use a new roof, but it probably has some life left in it." Then as I was walking around the house with him, he found a piece of shingle on the ground and changed his tune, saying that this indicated that I definitely needed a new roof. He never went on the roof to look at it, saying it wasn't necessary. He measured the size by rolling a measuring device along the sidewalk. He reviewed available shingles with me, and gave me quotes for the cheaper 30-year Tamko ($3850 for the house, $1750 for the garage), a mid-priced Owens Corning-Oakridge 50-year, and lifetime warranty GAF Timberline, at $4550 for the house and $1890 for the garage. He also suggested what color would go well with my house. He was pleasant to deal with, and gave me the impression that his company would do well on the roof. He was the first company I received a quote from. The second was Neighborhood Roofing, and the third was Renaissance Roofing. I ended up choosing Neighborhood Roofing because they did the most thorough investigation of the condition of the roof and what needed to be done, and they displayed the most knowledge about their product. I ended up using the color that was suggested by the representative from Imperial Roofing. No one else discussed color as in-depth as this person did, though he convinced me of the best color so I didn't really ask about it from anyone else.

He was very fair priced and did a good job. He was great about timing. They were excellent! I know if I had a problem, I could call him and he could take care of it.

Martin Eddy met with me on 9/23/14, for an hour and a half, to discuss what I needed quotes for. Martin was very pleasant, but seemed more interested in who I knew than in the services I needed his company to quote. Martin indicated that he would have a quote to me by Thursday, 9/25/14. As I promised, on 9/24/14, I e-mailed to Martin the measurements of my shutters that need replacement as well as the architect's drawings for my flat roof conversion (drawings are required by Bloomfield Village in order to obtain approval for the work by Bloomfield Village). To date, I have not received any contact nor any quote(s). I phoned Imperial Roofing about 3 weeks after my meeting with Martin to inquire about the promised quotes and to confirm that they had received my e-mail and its attachments. A receptionist for the company indicated that they had received my e-mail with the attachments and she apologized that I hadn't received a response from them. She indicated that they would respond to me within 2 days with their quotes. I have still not received any follow up nor any quotes. It seems bizarre to me that a salesman for Imperial Roofing would spend 90 minutes with me and then put no effort into providing the requested quotes for service. While it irks me when contractors decide not to provide quotes for small jobs, this is not a small job. My understanding is that the services I need could cost upwards of $28,000. From my conversation with the receptionist, she indicated that they were very busy and that they were catching up with projects delayed by the many unusual storms this summer. I certainly understand that but I expect follow up and communication instead of them ignoring me. If Imperial Roofing is too busy to take on new work, then please indicate as much to prospective customers before any meetings with an owner take place.

A shout out to Rita in the office who stayed after hours on a Friday to meet with my husband and me so we could choose what color shingle we wanted. We chose Williamsburg Slate and are very pleased with how well it looks with the dark red bricks on the house.

Mikhail was extremely responsive and professional. As best we can tell the work was performed flawlessly.

Everything done well and on time. I recommend them to any home owner. I waited until now to make sure no problems came up. None have.

Our home is only 8 years old. We had a roof leak that caused water to leak on an exterior wall and into the interior. We had the wall opened up, took all the insulation out and dried it out. We called out 3 roofing companies to give us a quote to fix the roof leak. We originally contracted with Canton Construction to fix the leak. They attempted to fix it twice but it still leaked and they would not come back and fix it. We called Imperial Roofing back. They came out, fixed the leak, photographed everything and matched the shingles seamlessly. Mikhail Lozovyy, the owner, was very professional and knowledgeable. The repair is on the front of the house and the flashing is visible. It looks beautiful. The day after they fixed it, it rained all day and all night, the wall is totally dry. The price was reasonable, service was impeccable. I would highly recommend this company and if the need arises, we will definitely use them again.

Company did a good job. Estimate was prompt and unlike other estimators Mikhail had all his paperwork up front and responded promptly to questions. Lots of follow up also. The crew seemed to take pride in doing a good job and got most of the job done in one day. I am not a roofing expert but from what I saw they paid attention to detail and took initiative on fixing problems that they found. Cleanup was good, just a few scraps found off and on. Estimate was slightly lower than the competition, they did exactly what we wanted and then some, I would recommend this contractor. Negative is very minor - no cap flashing on sides of chimney.

First, the sales rep had done his homework before coming over. He knew the square-footage of my roof from a satellite picture, and had the estimate prepared. He also provided copies of his builder's license, proof of insurance, and a list of around 30 references with addresses and phone numbers of previous jobs done in the area. Also, the sales rep did not pressure me. He just provided two different options on the estimate, depending upon the shingle warranty. Nor did he bad-mouth the competition, like one of the other companies did which I called. I obtained estimates from 3 different companies, and Imperial Building was not the most expensive nor the least expensive. I called 3 references, and they all gave good reviews. On the scheduled day, a crew of six men showed up at the exact time they had scheduled, at 7 AM. They completed the entire job in one day, as promised. They covered the bushes and flowers with drop-cloths, and protected the windows with plywood. When the work was completed, they cleaned up very thoroughly. One detail I did not like, was that they used a counter-flashing on the chimney which was not as wide as the previous flashing, and that left an exposed cut line in the brick from the previous flashing. When I contacted them about this, they said they typically use the smaller flashing because most homeowners prefer the look of the smaller flashing. They offered to come back and re-do the flashing to my satisfaction. They returned the next work day, and re-did the flashing so that it covered the original cut line. This looked much better to me.

The company did not complete the work. They damaged our property in the process. They would not return our calls for an extended period. When we finally made contact, they offered a gutter heating system to compensate for their mistakes and never installed this. In the process, they damaged our landscaping, lights, and other property. During the siding repair, they damaged adjacent boards beyond repair. The caulking that they did was horrible, simply not well done. Our house now looks like a patchwork quilt. We have damaged, unpainted siding, and messy caulk. We are now in the position to pay another contractor to fix the work that they have done. I have paid half, although I have never received an invoice to prove this. UPDATE 11-2014: We had a leak in our recently replaced roof (2013) that caused damage inside the house. Imperial sent out a worker to look at the roof, and determined they needed to strip and replace a section of the roofing. After months and repeated calls and promises, we have yet to have the repairs done (warranty) and are now going into winter once again. Michail has lot's of excuses (weather, busy on other jobs, etc.), but few answers. I can't say it strongly enough, STAY AWAY from this company. Since they changed management (we agreed to the contract with the previous owner right before he "semi-retired") the service and support from this company has gone down the drain. The measure of a trade is if they make a mistake or something isn't they FIX IT! Imperial comes up well short in this regard.

The work crew arrived exactly as scheduled and quickly put up protection for the shrubbery and grounds, and moved any other plant pots and outdoor furniture that could be damaged. Tarps were placed in the areas where the old shingles were to be dropped as they were removed. The crew then proceeded to put on the various underlayment materials and re-shingle the roof. The crew worked from 6:30am to 9pm and additional hours the following morning to complete the job prior to rain that was threatening. I was in attendance during the entire job and saw continuous evidence of good workmanship and attention to detail during the job. Both days were very warm, but the crew continuously worked very hard to complete the job on time. The owner visited the job site both days to assure that the work was on schedule. The clean-up was very thorough and there was no damage to any property items. I would highly recommend Imperial Roofing and construction for any job. They met their commitments on my job and were professional in every respect.

If you want more than I've so far written, my rate is $0.75/word.

We were very pleased with the quote and explanation that we received from Imperial Roofing. He was very professional and gave a very good description of what was going to happen and the timeline. I was impressed with the detail regarding protecting the surrounding landscaping and cleaning up afterwards. The price was reasonable and we would've gone with this vendor, but we have decided to hold off on this job as we will be putting our house up for sale soon.

Installation went great - very satisfied with the cleanliness and professionalism. We are upset about the fact that there were sections of the roof that 'bubbled up' within the first 2 months, and we asked Misha to come out and fix it. Misha does all the repairs. He came out and looked at it and never came back. This happened in 2011, and we have called many times, and they haven't fixed the problem. I don't know if this is a serious problem, and am concerned of the long term implications. I am also concerned about areas of the roof I can't reach because it is too high. Are we going to have leaks in 3 years because of this defect? Are there more defects? They ran late and it got dark, and they were rushing to finish the highest point of the roof and trim in the dark. I'm concerned. During the sales process, they also talked about a Manufactures representative coming out to inspect the job, but that never happened. This was a sales job. I didn't want to submit this negative review, but am frustrated and feel that the truth needs to be told. It is December 29, 2012. My recommendation is to inspect their work and don't let them leave if something doesn't look right. Update 2013: We had two layers of shingles on our roof with no 'bubbling'. After the installation is when the bubbling happened. Misha told me that he would fix it, and would fix other issues. Now in Angie's list, I'm hearing a different story. And to clarify, the sales guy (not Misha) did promise the GAF inspection. MY RECOMMENDATION IS TO GET EVERYTHING IN WRITING FROM THE SALES GUY, AND NOT JUST THERE 1 PAGE FORM. ALSO - I RECOMMEND NOT MAKING FINAL PAYMENT UNTIL AN INDEPENDANT INSPECTION IS DONE!

Great. We liked dealing with Marty & Mikhail. The crew showed up a few minutes early (before 7 AM) and got to work, covering the windows with plywood. Things seemed to progress quite efficiently. Marty came by during the early stages of the replacement and talked to me about the drip edges and some plywood that needed to be repaired, as well as ventilation for our porch. The whole process went smoothly and they were done by 2:30 or so. They cleaned up the yard with the rolling magnets. They let us pay half before and half after we got the remainder of our insurance money. We also liked the fact that their certification as Master Elite installers supplements the lifetime warranty from the manufacturer so whether the shingles or the installation ever fails, we are covered.

Mikhail came first, to inspect the roof for damage. He was very pleasant, efficient and professional. He did not find any hail damage. When I asked for a bid, he contacted the company's bid coordinator and arranged for him to come out later in the afternoon. Martin came to do an estimate. He measured and wrote a detailed quote for the work, explained the materials that would be used, the steps taken to protect my property and clean up and the warranties on labor and materials. He then provided a folder complete with information on and samples of materials that would be used; copies of their various awards, business license, liability insurance and certifications; as well as customer referrals. Again, this was a very enjoyable encounter, with Marty displaying the same pleasantness, as Mikhail. The quote was the lowest of three that I obtained. The Insurance Adjuster found over $16,000 in hail damage! The main reason I did not pick this company was that they required a 50% upfront deposit, which I was neither comfortable with, nor prepared to do. Between that and the failure to recognize hail damage, I feel I made the right decision. The contractor I selected matched Imperial's price. After letting Imperial know the 50% down payment swayed my decision to another contractor, I was told they could have worked with me on the payment - but the contract said 50% was required on contract approval. I believe Imperial would have done a good job, but am also sure I chose the right contractor for me.

We called 4 roofers in all for bids. Martin came out and discussed what they would do very thoroughly, which other vendors did not do. The team that came out worked very diligently for two solid days. They protected my flowerbeds, which I greatly appreciated. The final cleanup was excellent! You couldn't even tell they had been there.

I called in early September for a quote based on the ratings in Angie's List. An appointment was set and Imperial sent one of their people, Martin, out to review my roof. He made a complete review, told me what to expect from my insurance adjuster, and emailed me the quote the next day. In October I called back and discussed some of the specifics of the quote with Mikhail, along with some options for the job. We traded a couple of emails and Mikhail was very helpful. I ultimately decided to use another roofing company highly rated on Angie's List but Imperial Roofing would have also been an excellent choice.

Imperial did a phenomenal job from our initial inquiry, to showing up on time for the estimate, to showing up on time to do the work, to cleaning up afterwards. The care they took to protect the house and extensive landscaping was exceptional. Truly a professionally run business. The job was completed in one day compared to our neighbors which took 2 1/2 days by a different company. Clean up was immaculate. What a terrific company to work with, doing their job exactly as promised. Very highly recommend Imperial Building..

They ripped off the old roof and put in a ridge vent, new shingles and replaced old boards that needed replaced. It looks great, and we have had some rain since the work was done and the garage is dry. Estimate was right on line with what we got billed. Great company. Would definitely use again.

I'd been having some water issues for some time, and had another company out two years ago to assess and repair things. They fixed part of the initial issue, but one leak persisted and I was unable to get them back out to review things. After trying to repair a few likely culprits to no avail, I agreed that it was time to replace the roof. Mikhail provided a detailed quote very quickly, and worked with me diligently through several questions, etc. Eric and his crew completed the roof in one day and did a great job. They inspected the decking and ended up replacing some 25 bad boards, and sent me photos of the water damage so I could understand the extent of the mold, rot, etc. Aside from one small piece of shingle in the bushes, I couldn't even tell they had been there...except for the great looking new roof I had. It turns out that I had more than one water issue, and even though the attic was bone dry during the next downpour, I still had some water coming in the second story bathroom. I left a message, and Mikhail returned my call right away. He immediately sent Eric out to investigate, and after Eric shimmied all the way across the attic to the area of the leak (very tight quarters and hard to move through the attic), he found the source of that particular leak to be the plumbing vent. He even managed to get a photo of the leaking elbow, where the PVC glue was either missing or degraded. To my delight, Mikhail had Eric replace the bad elbow and PVC right then and there, saving me another search / call for someone to complete the repair. We've been dry ever since. Not even a hint of water. Overall, I found Imperial to be very responsive, professional, fast and good to work with. I especially like that Mikhail doesn't shy away from using email and texting, in addition to phone calls. The kind of responsiveness and service I experienced will make me a permanent customer of Imperial. KUDOS.

My wife and I were very impressed with the Sr. Sales Manager, Martin Eddy. He was knowledgeable and did an excellent job of educating us regarding options and alternatives available for our home. He offered suggestions to improve the overall quality of the job and spent a generous amount of time helping us select a color for the shingles that would be compatible with the overall appearance and coloring of the brick and trim on our house. The installation crew arrived early on a Monday morning as scheduled and spent the better part of the next nine hours replacing the old shingles and vents and installing caps on the gutters. They covered the areas surrounding the house with tarp and did a thorough job of cleaning up after the roof was complete. The overall appearance of the finished roof is very nice. When my wife and I looked over the finished job I noticed that the (gutter) drain pipe from the second floor onto the garage roof had not been fitted with an extension to carry the water into the first story gutter without running across the garage roof (one of Mr. Eddy’s suggestion). I pointed this out to the foreman of the crew who said it was not written into the contract so he didn’t have the materials with him. He assured me it would not be a problem and he would come back later in the week to add the extension. Unfortunately that did not happened. Phone calls to Mr. Eddy have elicited promises to install the extension, “the next time the crew is in your area;” “in the next week or two;” “before Thanksgiving.” Frankly, this is a small item but I am very disappointed. To use a football analogy, they did a great job getting to the goal line and then fumbled the ball. This does not seem to be a priority for them, and as winter sets in I am beginning to doubt that the extension pipe will ever get added. It may be unfair of me, but I would not do business with this company again; if they are unwilling to deal with a small issue, I worry what kind of response we might expect to a major issue.

They were very professional from the estimate through the final clean-up. They took extra time when needed, responded to issues/questions very promptly. I am a satisfied customer!

A leaking roof is not good. I found they had good rating here on Angie's list and gave them a call. They said they could be out that day. The estimate was free but prices were $175 plus depending on how long the repair would take. They came on time. They looked at the problem, took pictures and gave me an price. I agreed and they fixed it. They said if I had any problems to give them a call.