Housekeeping Associates

My house never looked so good. Work was done very well and very efficiently.

great. they did what I needed. Well done.

Good, thorough cleaning. Professional and courteous from quote to work completion. More expensive than some other cleaning services in the area, but also better quality of work.

Went very well for a long time (> 2 years), but in latter period, there seemed to be significant turnover and the thoroughness and reliability decreased. Eventually, I thought the service was not worth the cost. My ratings reflect the later period.

They are on time, and very polite. They always take care of the things that might be extras for the week. For example if we need something cleaned that normally is not cleaned (i.e.: The office) they are always more than happy to accommodate and in most cases do so without any additional charge.

If you're looking for professional cleaning, this is not the right company. They do basic cleaning. They are not detail oriented. They do not try to come up with solutions to do thorough cleaning. Although I told them that I need the light fixtures to be cleaned, they did not bring any stool or ladder with them. Similarly, I asked for cleaning paint drops, they did not bring any chemicals, equipment for that. For mediocre quality basic cleaning, the price of $65/hr for two people is too high. I also had window cleaning, which is also unsatisfactory. The cleaner was a nice guy and worked hard but my expectations were higher when you're being charged $2 per pane per side of window. The storm windows and screen are not removed, so only the one side of the inner windows and the storm windows are cleaned. The dirt and molding in the inside of storm windows and screens are also not cleaned for many windows. I am not sure about the quality of the gutter cleaning as I don't see it, hoping that he did a good job. Won't use this company any more.

For the initial cleaning, they charged hourly, but for the remaining cleanings, they now charge a fixed fee. For the initial cleaning, two employees came to do the work, which cut on the total time they were in the home. They did a good job. There were a few areas that they missed and cleaned only superficially, but once we pointed the areas out, they cleaned them. We have them now scheduled to do regular cleanings.

The workers are very well prepared and work from a pre-prepared "outline" written by one of their supervisors. The work is performed diligently and quickly and I have no reservations in recommending this service (which is also less expensive than some competing companies).

UPDATE: We were billed for 187.00 The instructions given were : "Clean these two rooms. If you have time, clean the other areas" I honestly do not know what work was performed, because they did not call us before arrival. The site manager tells me that there were cleaning people in the building but the rooms we instructed them to clean (by number) had not been cleaned. I have photos to prove this. We went to the other areas and there was plenty of dirt in shelves, on sills, and everywhere else that would have been cleaned with a deep cleaning. I'm baffled about this, and we don't have time to follow up on this with the vendor.

I've been a client for 7 years and I'm very happy with this service. They do a great job, I've called them a few times to say thank you after visits because the house looked exceptionally great. They also leave a note after each visit saying what they concentrated on, what kind of supplies they need for next visit, etc. A couple of times I needed to call the office, when I was not happy about particular things: one time they forgot to do a bathroom; also they broke bathroom scales. They were extremely professional and efficient when taking care of problems: came back the next day (needless to say, did not charge me for this); and replaced my bathroom scales. The office is simply great. I change my schedule once in a while and often ask them to come on different days, change days, add a cleaning, or not to come. The office always able to accommodate my requests, even at the very last moment. Overall, I'm happy.

My regular charge was to be $85 every other week ($10 more than my previous woman). I was informed that since it was the first cleaning if my house that I would be charged a pro-rated $55 per hour for anytime after the first 1.5 hours. I was under the impression, from the woman who came to provide the quote, that it shouldn't be much more time over the 1.5 hours. The girls came and cleaned during the day while I was at work. The cleaning job was fine, but paled in comparison to my previous cleaning woman. The next day I received my bill, NEARLY DOUBLE! I when called to find out why I was charged $153, they explained the math to me. (I get the math). What I didn't understand was how they claim it took two girls, 3 hours each to clean my house. My last cleaning woman did my entire place(deep clean) in three hours. Her regular cleanings were two hours at the most. They charged my card without calling with my new, larger, total first. I will not use or recommend them!

I have only been a customer of this company for about 1/12 months but I have found them to be reliable, honest and good overall. The office person Kristen is particularly helpful and very responsive. I have left specific instructions for cleaning my wood floor which have been followed. They do a nice job, are friendly and the house looks great when I return from work.

It was fine. I actually had a problem with the scheduling end of the deal and it's more of a business honor and I set my appointment for 9 am because I had to be somewhere at 11 and the crew didn't show up until 9:30 and I called the office because I had a number for Housekeeping Associates, and the owner told me that the crew leaves at 9 but that wasn't explained, so I ended up being late to where I needed to go to and I was not happy about that. I didn't spend any more than the amount for the big deal. The service was fine in the end.

Ever since the ownership of this franchise changed, the quality of service has gradually degraded. For the date mentioned above, Housekeeping Associates sent only one person where they usually send two. Two are barely adequate to complete the necessary cleaning. Under the previous management, quite often three people were sent to perform the cleaning and did a good job. Two people are really rushed to get everything done. Needless to say, I was quite disappointed by the results. The people sent to do the cleaning do the best job they can. They seem to be increasingly limited by the constraints of their management and the insistence that they minimize the time spent on the job. I am seriously considering changing services if the people assigned are not provided with a sufficient time allocation so the quality of work can improve. If that does not happen, and the quality of work continues to deteriorate, I will move to a different Housecleaning service. We pay Housekeeping Associates way too much money to receive an inferior result.

We've used them several times and they have always done a good job. They are very thorough. They are a little more expensive but they do seem to hit everything and things don't look weird when they are done. They do a good in-depth cleaning. Their prices are higher but they are fair.

Although they did a very nice job cleaning, when they found that there was not three hours worth of cleaning to do they tried to make work. The cleaning crew tried to fudge the amount of time they had worked so that there was not as much time for the following cleaning. Clean for a bit and then stand around and talk. The cleaning they did was excellent but I would not want that crew to clean my house again. Would use the company again and plan no doing so.

They provided me with a very quick estimate. They did a great job cleaning my home.

Deep Cleaning - HA provided 5 associates to come into our home to provide a professional deep cleaning service - as this has never been done professionally in our 11 years of living in this home. The timing was great, quoting process was understood, simple and reasonable - and communication was great. The results were nothing less the spectacular. We even noticed small things that we left alone the week prior were taken care of when they were here to clean - Extremely well done - couldn't be happier. After that, we contracted them to come to our home twice a month to provide cleaning services. Regular Home Cleaning - Again, tremendous job done by the team that comes to our home. They are completely professional, thorough and effecient. I would recommend them highly to anyone. They still do the small stuff that matters so much that we begin to take it for granted. If you have any concerns regarding them coming to your home to clean - don't. We couldn't be happier with the services that have been provided over the last few months.

I have been very, very happy with them. They are really good communicators and they listen to my feedback. They do a really good job every week that they are here.

I had service from the one which is located in Brighton area. The first time deep cleaning was good, the second time cleaning was alright... We had a quote in the beginning of this year and decided to go with them but the lady who was named Shuri told me after the first time deep cleaning that the house is too big and the initial $140 quote(which the other lady did who was no longer there) would not be valid anymore, so she needed to come and quote it again. She came one hour late with the crews. It was still fine, the crews did the priority list first for $140 worth of cleaning which was the very first quote we received in the beginning of the year. She told me the new quote was $225, but if I go with the priority list I'd need to tell them where I want cleaned every time they come. I said "Okay I'll let you know after I discuss with my family", and after a couple of weeks I called back to schedule for bi-weekly cleaning with the priority list worth $140 again. Then she told me she haven't got the phone call from me for some time so she took me off the system(?)...but she could put me in again if I decide to go with $225. Basically I noticed that she changes what she says every single time and I could not trust her anymore. Addition to this the company lost the copy of the first quote I received so they took my copy of the sheet and never gave it back, and after the first time cleaning she said I did not pay for the service, but I did with a check and I had to tell them every details of the payment proof to prove them about it. Totally disappointed.

Signed up for regular cleaning after they did a deep clean service a few weeks ago. The manager came out to our house to do a quick walkthrough to get us a quote ($90/clean if we get it done every third week). Very professional with the quote, gave us detailed information on the services they would (and would not) be providing. The two women who came out today to clean did a great job and I'm very satisfied with the service. Took them about an hour and a half to clean our home. All the surfaces were cleaned and/or dusted, floors look great, beds were made... Definitely made the right decision in hiring this company to clean my home!

I wish I could say I was happier with the service. However, performance continued to slack as time went on. Several areas were inadequately cleaned, or not attended to at all.

After they left and I began to really look around, I discovered that there is not one thing in any of room that was done completely or well. Not moving furniture to get at all the baseboard? Maybe understandable. Missing swaths of baseboard in plain sight? Cleaning off one window sill but skipping the second window in the same room? Globs of dust bunny dirt left in more than one corner? Taking up the bathroom throw rug and shaking it out - but failing to sweep behind the door or the toilet? Give me a break. I spent the remainder of Wednesday and much of yesterday and today cleaning up after my expensive house cleaners. The owner or manager or whomever called the next day to ask if I was satisfied and when I told him no all I got was a weak "I'm sorry, I'll talk to them." He didn't seem too concerned that I was very dissatisfied. That made me all the more angry at the entire situation. There are good cleaning services in Lansing - but this is NOT one of them.

Two people came out and worked for five hours. They did a very good job. The price is comparable for others.

I use them all of the time. They come on a regular basis. The price is not cheap. They assess how long the job will take, and they give a price. I will use them again.