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Green Mitten Chem-Dry

Carpet Cleaning, Upholstery Cleaning

About us

6 employees

Business highlights

45 years of trusted experience

Services we offer

Carpet, upholstery, area rug & tile and grout cleaning availabe

Amenities

Senior Discount

20%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.824 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
8%
3
0%
2
4%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-24 of 24 reviews

Gloria V.
07/2015
5.0
carpet cleaners
  + -1 more
I have been using Chem Dry for years and am very satisfied. They did a great job - my carpet looks new! They were very professional. I will continue using Chem Dry and would highly recommend them to all my friends.
Description of Work: cleaned all carpet in house including basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$337

Jessica A.
04/2015
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned carpet runner on stairs and our whole second floor. I may have upgraded the package but I don't remember the details. They did a great job treating the carpet and getting out small stains. I was disappointed that they did not try to get around or underneath ANY furniture, not even light, easy to move pieces. After the cleaners left I could still notice a smell near a crib (from a sick child) and upon calling they just recommended I use the spot cleaner they had left for me instead of offering to come back and get it out, which is why I rated them a B instead of an A!

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$250

fred N.
01/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Caroline T.
07/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned large sofa and loveseat. They arrived right on time and were professional and focused during cleaning. Will definitely use their services again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Brian B.
05/2014
5.0
carpet cleaners
  + -1 more
Two guys - on time, polite, very professional. Did a very nice job.
Description of Work: Cleaned carpet - 2 bedrooms, 2 stairways, hallway. Cleaned 2 area rugs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Kathy R.
10/2013
5.0
carpet cleaners
  + -1 more
The two workmen were punctual, courteous and very efficient. The area rug required gentle cleaning products. It's colors have been revitalized. The well-used stairway and hall look like new. Pastel stains in the art room carpet have disappeared. We are well pleased with the green products that they use. And very happy with the price too.
Description of Work: They cleaned, sanitized, deorderized an area run, a set of stairs, an art room and a hallway. They also applied stain protection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$133

Robert G.
07/2013
5.0
carpet cleaners
  + -1 more
They did a good job. My daughter in law was there when the work was completed and she was very happy with it.
Description of Work: They clleaned my carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Mary Anne B.
07/2013
5.0
carpet cleaners
  + -1 more
I've used Chem Dry about 3 times. I'm always happy with the service. I appreciate that the carpets aren't soaking when they leave. Also, that the chemical load is minimal. I'm always concerned about the health of our pet. I do feel that they are pricey compared to other companies I've used (even with the periodic 20% coupon. If I stopped using them it would be for this reason.
Description of Work: Clean Carpets

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Ron A.
06/2013
5.0
carpet cleaners
  + -1 more
Great! They arrived when they said they would. After showing them what we wanted cleaned they clearly explained everything they were going to do and offer helpful suggestion on the pet treatments. They answered all of my questions about how their service was differently that other carpet cleaning services. I had already completely reviewed their website Then they got right to work. We had already moved furniture to make it faster and easier so the job went very smoothly. When then were finished they again explained what they had done and pointed out some minor problems that could not be remedied. All in all it was a great service and complete in about 2 hours.
Description of Work: Cleaned large ground floor and finished basement area.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

fred N.
05/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Several troublesome spots courtesy of grand-dogs. Workers arrived on time, explained procedures, answered questions and spoke highly of their company. Very efficient and pleasant.
Description of Work: Cleaned family room, bedroom, 2 hallways, 2 recliners and a rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Sara Y.
04/2013
4.0
carpet cleaners
  + -1 more
Overall, I would give them an A-. Some spots lifted permanently. The price was higher than the estimate given over the phone (which is not their fault, just annoying). Professionalism should be more consistent among employees. I would use them again, after I confirm which people would be entering my house.
Description of Work: Owner is great. He answered tons of my questions beforehand, its just unfortunate that the actual cost was much higher than expected. They should really consider using a dedicated person for measuring and estimates, prior to the work being done. We decided on this company based on his helpful information, plus the fact that their cleaners leave no residue. Furthermore, two young men came to clean. They moved very fast and were done quickly. The main guy got the owner to email me details about their cleaners, as we had a 4-month old, I was concerned about her skin on the carpet. The main guy measured, hope he was accurate (as it was a little expensive) bc I couldn't watch as I was nursing. He seemed very forthcoming and hardworking. The second guy, however, just seemed to be working as fast as possible. Since he was doing the sucking/drying, I feel he could have done just a little better trying to get carpeting drier. Second guy continued to talk loudly (over the equipment) about getting drunk and the party he went to the previous weekend. I thought that was extremely unprofessional. Overall quality was great, most of the carpet looked great, including a few spots lifted that have not come back. Only, I did not like the stairs: this is a high traffic area that needed more TLC, especially bc you pay more for this surface, and it was still very matted looking after cleaning. If there had been a better assistant, perhaps my overall opinion would be an A despite the price

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$244.64

Carl S.
10/2012
5.0
carpet cleaners
  + -1 more
They arrived early in the time window they gave, they were very pleasant, helped me move a few pieces of heavy furniture that I couldn't move myself, and left everything neat when they left, including moving back those pieces of furniture. They took about 45 minutes-1hour, and the rugs look like new. Our new dog can't tell where the old one had been. Great job, I will be glad to use them again!
Description of Work: I hired ChemDry to clean four area rugs, one 11x20, one 10x8, one 5x10, and one 18x20. They cleaned the old dog stains and deodorized and sanitized the rugs as well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Pamela R.
10/2012
2.0
carpet cleaners
  + -1 more
He was very rude and argued with me about the poor service. I have been using them for many years but this is the first time I have had an issue. They were complaining about moving furniture but that is what I needed. When I first called to get a quote it was for 150 and then when he came out the estimate increased to 200 and would not honor the original estimate even though I told him how big my home was over the phone Again I have used them for more than 5 years, so they knew what they were getting into. I am not sure why there was a change in the business.
Description of Work: Have been using this company for many years

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0

$200

Response from Green Mitten Chem-Dry
As you can see in prior reviews, great customer service is and always will be our primary focus. We are truly sorry about your experience. We have made some changes to our policies for the sake of the well being of our employees. If there is anything we can do for you to resolve this matter please give us a call.

Mark H.
09/2012
5.0
carpet cleaners
  + -1 more
Went Well
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Michael G.
09/2012
5.0
carpet cleaners
  + -1 more
I was satisfied with the service provided by Chem-Dry. They showed on time, they cleaned the carpets, did a good job, and left.
Description of Work: I have used Chem-Dry of Washtenaw Carpet Cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nola O.
09/2012
5.0
carpet cleaners, upholstery cleaning
  + 0 more
The carpets and upholstery came out dry before he left. He was no bother while on the job.friendly with a good attitude.I would call chemdry again. another bonus is the cleaning solution is eco friendly and does not attract dirt.
Description of Work: carpets for 4 rooms and a hallway. one sofa and two chairs were also cleaned. The man who came out was very profestional. he went to great lengths to asess how to clean my tea stained sofa. It came out great. I was very impressed by the chemdry system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$312

Brian B.
06/2012
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They did a nice job. I would recommend them. I was pretty satisfied with the work that they provided.
Description of Work: I used Chem-Dry for carpet cleaning, area rug cleaning, and upholstery cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura C.
06/2012
5.0
carpet cleaners
  + -1 more
We got an appointment on the day we wanted. The friendly technicians arrived promptly, explained what they would do, explained options and pricing. They got to work immediately and were thorough. The stains were removed, the carpet looks pristine, and we almost didn't want to walk on it that evening. This room has the TV in it, so there is foot traffic in and out, people bring food and drink in, so it needs to be cleaned at least once a year. We have been using Chem Dry for 5 years and want to let other people know that they are a reputable company with a top-notch staff that does great work.
Description of Work: The living room off-white carpet had rust stains from the Christmas tree stand. They cleaned it and applied a stain protector. We let it dry with open windows and the overhead fan on. It was dry within several hours. There was no odor left in the room when they finished. We use the stain protector, the Stain Fighter package, as it helps to repel food and drink spills and muddy footprints. It makes clean-up easy. We moved the easy furniture out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$132

Janet E.
11/2011
5.0
carpet cleaners
  + -1 more
We had them out and they did an excellent job. They arrived early and were ready to go. I have a dog and the were so sweet to her. They asked about problem spots and took care of everything. We are ready for the Holidays because of them! The house looks so fresh and new! We thought about new carpet but WOW this is sooo much better and less expensive!
Description of Work: We had 5 bedrooms, 2 staircases, 1 hallway, and the finished basement carpet cleaned and 2 couches and a loveseat cleaned with ottoman.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Krista J.
06/2011
5.0
carpet cleaners
  + -1 more
They are very punctual. I think that their prices are very reasonable and they do a really good job on your carpets. They always have coupons, and after you have used them once, you keep getting coupons in the mail which is really nice.
Description of Work: I use Chem Dry of Washtenaw for carpet cleaning. They put on a stain resistant on top of the carpet after the cleaning during their last visit. They did the stairway and 800 sq. feet upstairs and 800 sq. feet downstairs. I use them twice a year.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Andrew H.
04/2011
5.0
carpet cleaners
  + -1 more
I like them because they are very thorough. The person who lived here before had cats so we ended up using them before we moved in. It was very nice. There was no smell. The carpets looked almost brand new.
Description of Work: I used the services of Chem-Dry of Washtenaw for carpet cleaning. I last used them in June of 2010.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

JOE M.
12/2010
5.0
carpet cleaners
  + -1 more
The carpet was very clean when they left. When a stain re-appeared a week later, they came back to treat it.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Tammy F.
10/2010
5.0
carpet cleaners
  + -1 more
They make the carpets look brand new. The cleaners are safe for pets and they are very effective in getting out stains. They are very professional and I am very pleased with this company.
Description of Work: They cleaned the carpets throughout my townhouse twice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$308

Myrna L.
10/2009
5.0
carpet cleaners
  + -1 more
There were two men who came for the job, they were on time (within the time frame they set), they were efficient, and did a good job. They were also pleasant.
Description of Work: I had my living room/dining area cleaned, as well as a bedroom and a stair landing. The base price was a lot less, but I agreed to add on two procedures to sanitize the carpets and r***** mold.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$204.6

    Contact information

    6589 Jackson Rd, Ann Arbor, MI 48103

    www.chemdrywashtenawmi.com

    Licensing


    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Upholstery Cleaning

    FAQ

    Green Mitten Chem-Dry is currently rated 4.8 overall out of 5.
    Green Mitten Chem-Dry accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Green Mitten Chem-Dry does not offer free project estimates.
    Yes, Green Mitten Chem-Dry offers eco-friendly accreditations.
    No, Green Mitten Chem-Dry does not offer a senior discount.
    No, Green Mitten Chem-Dry does not offer emergency services.
    No, Green Mitten Chem-Dry does not offer warranties.
    Green Mitten Chem-Dry offers the following services: Carpet, upholstery, area rug & tile and grout cleaning availabe

    Contact information

    6589 Jackson Rd, Ann Arbor, MI 48103

    www.chemdrywashtenawmi.com