A2 Computers

Recently moved to the Ann Arbor area a year ago and I recently had trouble with my comptuer. Instead of driving the 20 min. to go to the last computer place that fixed my computer I decided to go to someone a bit closer. I called them up and then the next day I dropped it off... My problems that i was having with were pop ups, running slow, firefox not respondiing and my antivirus was screwed up. I had internet explorer, but when i was experiencing problems with that we put on firefox. I told this place I rather go back to internet explorer. The ONLY good thing was that they had it diagnosed and fixed and returned to me in about 24 hours..I was VERY HAPPY with that. HOWEVER, for the price I paid i feel i didn't get the best service. I picked it up and brought it home and I still had firefox. While i was using it, i was still getting pop ups, firefox not responding,etc... I was going to call, but the shop was already closed. My wife said just uninstall firefox (which they should've done since i said i didn't want to use that anymore). So I uninstalled it and guess what? I went back to internet explorer and everything was FINE!!... I decided to email my last computer place and ask them how much THEY would've charged given what this place diagnosed and repaired. THEY would've only charged $65!!!!! I am definately going back to my previous computer repair place... last night 2/14/14, 1 week after i got the computer back, i tried to get some pictures off my camera and put them onto the computer... for some reason the computer wasn't able to read my camera. NEVER happend before until we got the computer back!!! I WON'T BE GOING BACK TO THIS PLACE!!!

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When I walked in the store and put it on the counter. Then they checked for problems and non were found. No fee was charged for a computer checkup. The computer worked fine in the store and in my home.

They got rid of the virus. It took them a week to do the job. They initially stated that it would be ready the next day.

3 years ago, one computer's hard drive crashed and I took it in and they re-installed Windows and restored backup. 6 months ago, a different computer started running slow intermittently and I took it in. They were able to recover all data and replace hard drive. Each time, I had computer back within 2 days. They are great. I have also used them for on-site help networking etc.

When I called them before coming in, the tech said "next business day or it's free". That sounded good. I brought it in early on Friday morning, so they said Saturday is not a business day, even though they were open for business and working on computers. The tech actually called me the next day, Saturday, to tell me what he had found and what needed to be done. Great, so I can have it back on Saturday? Nope. We're kinda busy right now , so it will take a couple more days. I finally called on Thursday or Friday because I hadn't heard from them. "Oh, it's ready, I guess I forgot to call you to let you know". One of the things I had requested they do was to install a program for me. The tech told me that the owner told him not to install it because they sell a similar one and I didn't want to buy it. Okaaay. Let's just get out of here and we'll write this one off. When I got home the computer was not working right. I called back and the tech tried to help me over the phone, but it still wouldn't work so I had to bring it back again. I picked it up on the following Saturday and it was working as needed. When I talked to the owner about the "Service the next day or free" claim, he advised me that the "service" was just analyzing the problem, not actually doing any repairs. And the "free" would be refunding the diagnostic fee, which he did. I guess this quirky use of verbage could mean whatever they want. I have a copy of an advertisement in their window that says "Only A2 Computers Guarantee Service By Next Business Day Or It's Free", and their business card also says "Same Day Service, Same Price"