Lowe's of Allen Park

I had received email and phone confirmation that a gas grill I had purchased was ready for pick-up. I was told to park at the the curb-side, call the number listed and that an employee would bring out my order. Called the curb-side number for 20 minutes but no one answered. After calling for 20 minutes I decided to go inside the store and get my order myself since no one would even pick up the phone. While waiting in line, I called customer service to see if they would respond back. The entire time I was in line, I heard the phone but no one would answer. Four employees were just standing there, loading around on company time. Of the six people at the customer service area, only one was actually doing any work. When it was finally my turn, I told the customer representative that I received email and phone confirmation that my gas grill was assembled and ready for pick-up. I told the gentleman that I told that I had 7 day to pick up my order. He looked up my order number and said that it was cancelled. I asked him how my order could be cancelled if I received email and phone confirmation that my gas grill was ready for pick-up. He said that he would have a employee look for it. The guy didn’t even care and just said that I have customers to help. The whole time I am waiting at customer service, I observe 6 workers just standing there and gossiping about other people. I guess Lowes pays it employees to loaf while on the job. Horrible and unprofessional customer service employee. I had a cart full of merchandise to purchase along with the gas grill that I was planning to take home that day. I got fed up waiting for their lazy employees to look for my grill, thinking to myself how in the world can they not find something as big as a gas grill. I waited for more than 45 minutes to pick up my grill but guess they were to busy gossiping and complaining to actually to work. I realised that the employees don’t care about customer service seeing as how they were gossiping and complaining the whole time. I left my cart that was filled with my other merchandise and walked angry and in disbelief. How incompetent must store management be when something as big as a gas grill cannot be found in the store and when only one customer service employee is actually working while the rest gossip and complain. No wonder Lowes is losing business and is having to close stores. I had planned to make several online purchases for myself and other family members at the Lowes website but when I saw that nobody cared to resolve my problem, I choose to never again purchase anything from Lowes again. I called the store later that day and asked to speak to the store manager to give them one more chance to keep me as a customer. While speaking with the store manager, she hung up on me mid-sentence. Very rude and disrespectful. I gave Lowes many opportunities to redeem themselves but to no avail. Too bad because they lost more than $5000 in sales because of their unprofessionalism. Since store management and it’s employees do not care for their customer, I will take my business and money and go over to Home Depot. By the way, all my Home Depot online store pick up purchases were ready for pick up the following day and my Home Depot online home delivery purchases were shipped out in just two days. Lowes should learn from Home Depot about customer service and professionalism. Home Depot has definitely earned my business. I told about my dismal experience to other family members. They said that they also would not shop at any Lowes anymore. If Lowes customer service does not change for the better, it will definitely go out of business. Good bye Lowes. My family will not be buying anything from your business.

I purchase a door Lowe's and I would never do that again, because we've had problems with the lock, we are senior citizen and the lock we've had it was so hard to deal with we kept locking ourselves in and we couldn't get out and we couldn't get the door open so if there was a fire or something we couldn't get out so we went back and forth they kept coming out to show us but the lock was not a good lock so they put a different door handle on their and a different lock and now we can get in and out we have a door handle now that you just push down and that other lock was terrible it really was.

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We were promised the work would be completed prior to our move in date. This did not happen. Their representative was awol when our complaints were reported and the assistant manager of the store was evasive and unprofessional. After the work was completed, the gate blew off the next day. After repeated efforts to have them remedy the situation, we were told that they had done all they were going to do. We are now getting estimates to replace the gate as it is absolutely sub par and threatens to fall when the wind blows. Several contractors have looked at the gate and told us that Lowe's has no business calling this a gate, it is simply two fence panels slapped together without proper support. Needless to say we will never use Lowe's for any reason again.

The installers were great and they did a good job. They were in and out quickly. They were very friendly and professional.

The sale of the carpeting went well. Quintin and the others at the store told us about the sales going on. The installer came on time and measured and then installed when they said they would. The installation was done very well and the carpet looks wonderful.