Ward Electric Co

Some how I blew out my entire breaker box when I plugged in my electric stove after repairing it. On a Saturday evening with in 15 minutes of my call Mike Wade the owner came out did some minor repairs until the parts and job can be finished on Monday. My son is on a ventilator so it was important that he came out with a solution and they did. Thank you for the great service. I will definitely use this company again.

They diagnosed over the phone knowing we had an urgent situation with our refrigerator. We were able to get it up and running without a service call or charge. Very courteous and helpful. We will definitely call them again if we need other electrical work done.

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arrived on time with all the supplies needed based on a walk through 2 days earlier; stayed 8 hours without a break; made sure I was satisfied and got a follow up call from the office. Highly recommend.

unknown

He was nice and seemed professional with a salesman type personality. He assessed the situation and in the end told me my entire electrical box and electrical lines needed to be replaced. I was only looking to replace some old knob and tube wiring that was located in a dirt floor crawl space. It had come into contact with water due to some pipes freezing and bursting. I explained to him that when we remodeled the entire house (less the kitchen and bath) we removed all of the old wiring. He indicated that it must have been over 10 years ago because the wiring was white and not the newest wiring which is yellow and it all needed to be replaced. He wrote down some numbers on a scrap piece of paper and told me it would be $2,900 but didn't actually give me a quote to take with me that would itemize the work that needed to be performed. He indicated I was welcome to get other quotes which is exactly what I intended to do. That evening, Mike called me and was pressuring me for an answer as he could start on the work the next day but if I couldn't commit, he couldn't commit. I understand how business works and although I'm not a contractor, I can appreciate the work that goes into scheduling your men and jobs. I told him I wasn't comfortable going with the first quote I got and that I had another electrician coming in the morning. He said that was fine but he wouldn't be able to get me in unless I committed to the next day. I was not comfortable doing that so we parted ways. The next day I had another well-known electrician who was referred to me through the plumbing company meet me for a quote. I gave him the run down on what Ward Electric told me and he said they were flat out lying. He said it wasn't necessary to rewire all of the white wiring that was about 10 years old. He also said it wasn't required that I switch out all of the dual breakers to single breakers as Ward had indicated. I asked him, "if I were to sell the house today, would I have to put everything up to code", he said no. He said what I had was perfectly acceptable and even the knob and tube wiring is typically left alone unless a problem develops which in this case it did. I suppose had I wanted everything up to current code, the pricing may have been in line. However, I'm very happy that I did not go through Ward Electric and would warn others to be cautious and make sure you obtain other quotes before committing regardless of how much pressure they apply. The work I'm having done is costing about half of what I thought I was going to have to spend with Ward's quote because I'm not having work done that isn't necessary.

We used Ward Electric twice. The first time, we lived in the home where service was performed, and they did a really nice job. The second time, we had them perform work on the same house, but we were living out of state. They required our credit card information before they would go to the site. Although, I asked how much the work would cost, they would not give me an estimate without going to the site. Even at the site, they did not provide an estimate. After the work was done, they told me how much they were charging, which was about $500 more than expected (based on previous work) and than competitor's pricing. After arguing with Ward Electric about the issue, we eventually took the matter to our credit card. Mr. Ward was not at all interested in coming to a compromise or resolution. We also took the issue to the Better Business Bureau, where it was never resolved. Ward Electric would not substantiate their charges with itemized costs. We received resolution through our credit card because Ward Electric did not provide the requested information, so we ended up paying around $250 instead of the $816 Ward Electric charged. I strongly caution people against using Ward Electric.

Called Ward Electric following a minor electrical challenge, which needed immediate action. ?Yellowbook? ad promised emergency 30 minute response, owner Mike Ward appeared exactly one hour later, quickly resolved the challenge, yet pointed out, when asked, that we might like to consider replacing and upgrading our 100 amp underground service (breaker box) to 150 amps after 37 years. Took him up on his bid without getting others, even though he informed us we could. Next day called us to say he could have a crew do the job on the following day, just two days after initial call. Chris and Zane appeared 8AM on the install day, immediately spread tarps, shut down the house electrical system for the next 10 hours and diligently, with care and efficiency, replaced the service. Minimal destruction/construction work, all debris cleaned up before they departed. All in all, a positive experience from initial meeting to final check by city electrical inspector, which Ward Electric arranged. Skilled, fully licensed professionals, who work with speed and expertise. Ward Electric is our electric company for any future electrical needs.

It ended up costing more than expected but the quality was great!

see my note above.

His name is Mike Ward, he is the owner. He sold me the services while my house was on fire. I told him that I had been considering upgrading my electrical box. I told them to go ahead and do it, but he caught me at a time that I don't think was fair. When you're talking about selling something, I think it should have been done later. He sent someone to our house before 8am the day after the fire to collect the money for the box. They wanted it right then and there, there was no receipt given to us, there was no break down as to what he did, how much things cost or anything like that for the cost, it was not listed at all. The insurance company had dealt with him before and said that is how he is. I have not heard a good thing about him from anyone at all. His work was fine, but we believe we were charged almost double what it should have cost us. I'm not saying the work was bad, it was okay. But also when he speaks to women, like my wife, he starts yelling at them. It's his way or no way. I did not let him continue the project, I got rid of him that day and found another electrician to finish the work with our insurance company. Everyone I had to work with did not have good things to say about him, even the other electricians. The guy is kind of weird. He took advantage of the situation in my opinion, it was not the right time to make a sale. He should have hung in there and talked to the insurance company instead and see if they wanted to do something with him. I told the insurance company that I told him I was thinking about having the box replaced anyway so they would not reimburse me since I was going to do it anyway. I would not have said that to him if he didn't lead me in that direction. I really hope it helps others in the area. I told other electricians about the price and they said it should have been around $1200. I asked them about a receipt and they said they were working on it. The receipt had kind of what they did but no break down of the cost. I asked him about it and he said he doesn't like to do that because then people know what it costs and then they start complaining about the pieces and parts and what they cost. He will spin everything into his favor and make it sound like he's right and the customer is wrong. It was not a good experience at all.

They came out and took care of it right away. The service worker was very helpful and they did a great job. The price seemd a bit high to me.

When I called they were able to schedule me right away, i had an appt. time of 9:00am. At 9:00 I received a call saying it would be closer to noon. He arrived at 12:15. He was done in less than an hour, excellent work, nice guy.

I had a terrible experience with them. The work was very satisfactory and done very professionally. They did the job well. I was not happy with the billing as I think it was inflated. I felt I was taken advantage of.

I called at 8:30 a.m. and it was fixed by 10:00 a.m. We had a circuit breaker go bad. My husband bought a replacement as he was certain it would need replacement. The electrician checked it all over to be sure that was the problem and then used our replacement. They said for work like this they can usually come the same day, but always by the next day at latest.

WHILE THEY WERE IN MY HOME THEY DID A GOOD JOB, AS WELL AS RECOMMENDING OTHER COMPANIES FOR OTHER PARTS OF OUR HOME THAT NEEDED TO BE FIXED. I HAVE TOLD ALL MY FRIENDS ABOUT THE GOOD SERVICES THAT THEY HAVE PROVIDED.