Maid it Clean

It was a nightmare, Christmas NO LESS! No one is suppose to come and go from the house when a pet sitter is present. PLUS she had a room mate that came and went. People came and went all the time, the house was dirty, dishes on the counter and sink. My sitter didn't even get clean sheets! Her room mate came home and noticed the cat was not around. the room mate suppposedly searched all over the house and did not find the cat. She called Jennifer on her cruise and told her, that her sitter had let the cat out and it was missing. Jennifer called extreemly Irate claiming the sitter had let the cat out. I told Jennifer I was heading to the house to search, and I would call her back. I immediately went to Jennifers house to search. I started upstairs and then to the basement, where I discovered her cat underneath the couch deceased. I informed Jennifer and she asked me to take the cat to the vet to be creamated. Jennifer ordered a necropsy and the report came back the cat had died from CONGESTIVE HEART FAILURE not from neglect from the sitter. Jennifer refused to accept the vets finding. She refused to pay her bill, I took her to court where she flipped me the finger in the court room. Since then she has been posting negative reviews to be vendictive. Check out her reviews, I am not the only one who thinks she is VERY Difficult to work with. Lies and cheats the people she hires. She accused the sitter of stealing a small bathroom rug, which did NOT Happen. The blood she claims was on the wall and sheets is a lie, the police looked at it and determined it feces from one of the pets. I worked with Jennifer one other time when she placed a dangerous rescued Pit Bull against my warnings. A man was seriously hurt by the dog. I was supoenaed to testify at the trial. This woman is as unprofessional as a dead fish, she lies to suite her needs regardless of who she hurts. She can't make her business work so she goes after mine. Both comments on here were placed by her and are LIES!

I want to start by saying I have no issue with the employee, Leah, who cleaned our house. I appreciated her service, and she was always very pleasant to talk to and sweet to our pets. Jennifer, the owner, is responsive to texts and calls, but she has been difficult to work with in other ways. I do not trust her, and I think anyone who uses her service should be wary. That is my opinion. I won't hash out ALL the details because it would be exhausting, but I will say she is the main reason I have stopped having my house cleaned by Maid it Clean after almost a year of using her service. Some minor things that bothered me about the operations that might be helpful to know: There was always a consistent day of cleaning, but not a consistent time. Sometimes my cleaning would be in the morning, sometimes in the afternoon. Sometimes it was 2 hrs, sometimes 2.5, and sometimes 3. She accepts Venmo, which is convenient, but doesn't have a good system for communicating when someone comes and for how long. Most of the time I just send her a payment based on how long I figure out the girl was here (if someone was home) and I never hear from her. My house was typically in very clean condition, though sometimes some things were skipped or possibly glanced over. Scheduling in general is a little wishy-washy. In the scheme of things, these issues were a little frustrating, but not the end-all. Jennifer has been very unprofessional and pushy in situations that require extra customer service and has recently crossed the line into downright rude. Her words are the straw that broke this house's back. One time our house was not fully cleaned and she insisted on coming over when I specifically said twice that I did not want anyone to have to come back out. She asked me to tell her if I ever had any area I wanted extra attention paid to, then overreacted when I did. I eventually had to agree and let her come over after hours. I had just asked that extra attention be paid to sweeping the corners of rooms and wiping down counters the next time. That might be construed as customer service, but to me it felt invasive. Again, not the end-all, but worth noting. She seemed fun and nice at first, and we rarely needed to talk because our main source of communication was our girl. Sadly, every other time I had an issue she flipped a switch and became defensive. Once, when a cleaner came on a day I did not expect one week after I had already been cleaned (I am bi-weekly), it even felt a little manic. That was a simple miscommunication issue, but I left that conversation feeling extremely uncomfortable. It was as if she implied I had framed her into coming twice in a row, when I had just asked to skip a cleaning while I was gone on vacation. There was also a crazy time she called me about a disgruntled employee who formerly cleaned my house. I never gave them a key to my house - I used a hide-a-key. But apparently other people do give them spare keys, and she was freaking out trying to see if this girl had a key to my house. She said this girl was untrustworthy, and if she was in my house it wouldn't be covered by insurance. It was very strange. I think she was afraid I might have solicited this girl to clean my house on the side or something. Either way, it was out of the blue. Just today I asked to terminate my service because she overcharged me and I felt it was dishonest. I was just tired of the issues. Humans make mistakes, and I understand this. My patience was simply used up. She claims the cleaner was at my house until 5, but I know she wasn't. People were home. It is not unusual to have a 2.5 hour cleaning (inconsistencies I noted), and I paid for how long she was here. Then two days later she requested more payment. I explained that she was not there when she said she was, and I still wished to stop service because I felt the request was dishonest and I felt our communication had become unprofessional over time. I got a series of text messages in response that were accusatory and, frankly, astonishing coming from someone who owns a business. It was like she snapped. Ie: "please hold back on telling someone how to run there business and be rude and be unprofessional when u are not even able to tell time", and "Omg u have no idea what u are talking about! I'm not blaming anyone but u!!!.". Or, "We have pics of your place as well.. all the hair and clutter that was sent to me.. also the bottom of my vacuum after attempting to vac your place.. Funny how u want to slander my business (I don't) and call me a liar when it's all your fault... Feel sorry for you that u are that kind of person". I have two dogs and a cat, and a normal amount of clutter. She assessed my house for a consultation before they began to clean regularly. I cringe to think someone took pictures of my house ENTIRELY without consent and then threatened to post them online, plus I feel extremely offended. Very disturbing. I regret ever calling Jennifer's number.