Crystal Carpet Care and Restoration

Carpet Cleaning, Oriental Rug Cleaning, Biohazard Remediation,

About us

We have been in business for over 26 years. We have built our company based on the principle "treat others how we would want to be treated." We are a small family owned company that is built on the quality of our work at affordable prices. We post our cleaning prices directly on our website, so that there are no surprises or hidden charges.

Business highlights

28 years of trusted experience
Emergency Services Offered

Services we offer

Deep Cleaning - Carpet, Upholstery, Tile & Grout & Area Rugs. Fire & Water Damage Restoration, Mold Remediation & Testing.

Services we don't offer

Carpet installation

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.822 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
5%
3
0%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 1-22 of 22 reviews

Michael B.
11/2023
5.0
carpet cleaners
  + -1 more
On time, helpful, professional, great price. Highly recommended over the bigger companies
Description of Work: Whole house move out carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$375

Julia M.
08/2023
5.0
carpet cleaners
  + -1 more
Did a great job and super flexible
Description of Work: Move in carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Crystal Carpet Care and Restoration
Thank you for your review. hopefully moving went smoothly 😊

Melinda S.
10/2020
1.0
biohazard cleanup
  + -1 more
Friendly, knowledgeable staff both on the phone and in person. In the past I've used a very well known carpet cleaning business. I couldn't be happier that I tried someone new.
Description of Work: All carpet cleaned as well as a couch and love seat.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

Yes, I recommend this pro
$340

Response from Crystal Carpet Care and Restoration
Thank's for leaving us a kind word, we strive for excellent customer service, thank you for giving us a try!

Marjiie V.
01/2020
4.0
carpet cleaners
  + -1 more
It went well. Personalable, came in and got the job done. We had 5 rooms and stairway that needed to be cleaned before we could move in our "new" house.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$264

Response from Crystal Carpet Care and Restoration
Thank you for taking time out of your day to leave us a kind review. We appreciate your business and we hope to work with you again in the future. Enjoy your new home. thank you, Crystal Carpet Care Team

Marilyn H.
10/2018
5.0
carpet cleaners
  + -1 more
Everything was good: On time Nice people Carpet looks great!
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Crystal Carpet Care and Restoration
Thank you for taking the time to leave a kind review for us [Member Name Removed]! We take pride in our goal of reaching 100% Customer satisfaction and we hope to work with you again soon :)

James C.
08/2018
5.0
carpet cleaners
  + -1 more
Cleaning went very well and at a fair price.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Crystal Carpet Care and Restoration
Thank you for taking the time [Member Name Removed] to leave a review for us. Crystal Carpet Care and Restoration's #1 goal is customer satisfaction. We are glad that you were pleased with the services that we did for you, and we look forward to working with you again in the future. Crystal team.

Elizabeth J.
09/2017
5.0
carpet cleaners
  + -1 more
Great , carpet cleaning in three bedrooms. One room was strong with dog smell. They redid it for free and removed the smell.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Crystal Carpet Care and Restoration
Thank you [Member Name Removed] for taking time to provide a review for us. Unfortunately sometimes it takes more than 1 treatment to rid carpet of pet odors but we take our customer satisfaction seriously and are happy to come back in order to see the job done right! Thank you, Crystal Carpet Care

Pam B.
08/2017
5.0
carpet cleaners
  + -1 more
I was very pleased with the carpet cleaning. A very dirty traffic area actually came clean! I've hired other companies that have not been able to get that traffic area clean.
Description of Work: Cleaned living room, steps and hallway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Crystal Carpet Care and Restoration
That's great [Member Name Removed], Crystal Carpet takes pride in being able to go above and beyond our customers expectations. Thank you for taking the time to provide us with a review, and we look forward to servicing your cleaning needs in the future. Thank you, Crystal team

James C.
07/2017
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Crystal Carpet Care and Restoration
Thank you for taking the time to give us your review! We are glad that we had the opportunity to provide a service for you in your home, and 100% customer satisfaction is our #1 goal. Thank you, Derek

James C.
04/2017
5.0
carpet cleaners
  + -1 more
Spoke directly to the owner/manager to get quote. Had three other quotes. People showed up on time and did what was asked of them.
Description of Work: Cleaned carpets in four bedrooms, two living rooms, and two hallways. Also put enzyme down for urine in one bedroom, one hallway and one living room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$268

Response from Crystal Carpet Care and Restoration
Thank you very much for taking the time out of your busy schedule to give us a review! We greatly appreciate your feedback. 100% Customer satisfaction is our number one priority! We look forward to Serving your cleaning needs in the future. Derek Alexander Operations Manager

Amanda S.
03/2017
5.0
carpet cleaners
  + -1 more
The technicians called ahead to let me know when they would be out my house. While cleaning they were very conscientious and let me know about any concerns, the overall experience was great and my carpet and couches look wonderful.
Description of Work: Carpet cleaned in my living room and hallway. Also cleaned two couches.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Crystal Carpet Care and Restoration
Thank you for taking the time to share a review, we really appreciate it! Our goal is to have 100% satisfaction from every customer. Feel free to give us a call anytime for your future cleaning needs. Chad Rose owner

Bryan W.
02/2017
5.0
carpet cleaners
  + -1 more
We have used their services for 5 years, always on schedule and flexible with our busy lifestyle every employee is friendly and trustworthy . However their rates have increased substantially in last 12 months.
Description of Work: Carpet cleaned in 3 bedrooms, hallway, living room. Rotor stub hallway and living room our to high traffic area.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205

Response from Crystal Carpet Care and Restoration
[Member Name Removed], Thank you for the review, we are grateful to have you as a continued customer for the past 5 years. Unfortunately, we have had to increase our prices $5 across the board within the past year, in order to get and keep quality employees. As the costs to run a business increases, we regretfully have to pass that along to the customers. We do value you as a customer and hope to have the opportunity to take care of your cleaning needs for years to come. If you do ever have any questions or concerns, please do not hesitate to contact me directly. Gratefully, Chad Rose (Owner)

Dennis N.
12/2016
5.0
carpet cleaners
  + -1 more
Fantastic! The carpet turned out much better/cleaner than expected. Arrived on time courteous & friendly, efficient & knowledgeable. Have already recommended to several friends.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Crystal Carpet Care and Restoration
Thanks for the referral and for taking the time out of your day to share this review. It is greatly appreciated. Every review counts and I'm very happy to see all A's! We pride ourselves on our quality and attention to detail. If there's ever the slightest issue, we're more than happy to rectify it! _Isaac Operations

Ronald S.
12/2016
5.0
carpet cleaners
  + -1 more
Person was on time got the job done, was 6 minutes like. I have used them before.
Description of Work: Steam cleaned family room, corridor and steps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$114

Response from Crystal Carpet Care and Restoration
Thank you for taking the time to share a review, we really appreciate it! Feel free to give us a call anytime for your future cleaning needs. _Isaac Operations.

Laura M.
10/2016
5.0
carpet cleaners
  + -1 more
Matt & Dana were courteous and called when they were 15 minutes away. They were friendly & professional & were wonderful with the dog and young kids. They handled furniture and other items with extreme care. They went over all the stains until. I was completely satisfied and explained in detail any spots that could not be lifted & why the service only took 2 hours start to finish and we could walk on the carpets right away. I was able to schedule the service quickly & easily and are very pleased with the results and experience as a whole.
Description of Work: Carpets cleaned in 8 rooms plus 2 staircases.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Response from Crystal Carpet Care and Restoration
Thanks for taking the time to write us a review. We really appreciate it! I'll be sure to pass the word to the guys! -Isaac Operations

LAURIE D.
06/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Great job – which work new again. Efficient and neat job!
Description of Work: Carpet and furniture cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Crystal Carpet Care and Restoration
Thank you for reviewing our services on Angie's List, we really appreciate it! -Isaac Operations Manager.

Marilyn K.
04/2016
5.0
carpet cleaners
  + -1 more
They arrived on time & were very professional. Did an excellent job.
Description of Work: Carpet cleaning – 3 rooms & 1 hallway.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$143

Response from Crystal Carpet Care and Restoration
Thank you [Member Name Removed] for taking the time to give us a review! We look forward to doing business again soon!

Jeremy B.
03/2016
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Chad president of crystal carpet personally picked up our rugs from our home and delivered them beck to our home 2 days later looking like new.
Description of Work: 2 oriental floor area rugs cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Crystal Carpet Care and Restoration
Thank you [Member Name Removed] for taking the time to give us a review! we definitely appreciate it! Look forward to doing business with you in the future!

denis M.
10/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Response from Crystal Carpet Care and Restoration
Thank you for taking the time to give us a review, we greatly appreciate it! -Isaac Operations Manager.

Shelli C.
09/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They fit us in at quick notice and were very punctual. They did all the carpet in the home and gave us a discount for not needing to move furniture as we were just moving in. Some stains were permanent, they couldn't remove them, but I don't think that could be helped.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Response from Crystal Carpet Care and Restoration
Thanks [Member Name Removed] for taking the time to give us a review, we greatly appreciate it! -Isaac Ingham Operations Manager.

Nicole H.
09/2015
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Excellent all the way around - the guys were very polite and took care with area rugs that were in the way. My carpets were a mess due to tracking in via shoes and two very young puppies. The carpets look like new, dried very fast. I will absolutely use these guys again!
Description of Work: Deep Cleaning of dining room, family room/living room, stairs and a hallway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Crystal Carpet Care and Restoration
Thank you for taking the time to give us a review, we greatly appreciate it! We look forward to cleaning for you in the future. -Isaac Operations Manager.

Judith C.
07/2015
5.0
carpet cleaners
  + -1 more
A problem made them slightly late which I was called and made aware of. Nice! Complete walk through and explanations came first. An extra plus was they moved any or all furniture that I could not. I have a problem that I cannot lift much weight. Some more valuable or heavy things like a china cabinet were worked around and that was discussed ahead of time. These two young men were so great, explaining and doing just a wonderful job. The work they did was difficult. My carpet was very dirty and difficult to clean. The furniture was done beautifully and thoroughly. I forgot to mention I had just spent several months training a new puppy! I advised Crystal and they didn't flinch. It was all part of the job and there is no residue or odor. The following day a couple small brown out spots showed up. Considering my carpeting, I was surprised it was only a couple. I called Crystal Care and asked how I could removed the spots. I haven't said they are over an hour away from me. I didn't want them to make a special trip for such a minor need. Well at their insistence they came back with a simple solution that removed the spots immediately. After drying, spots were gone and all was complete and clean. I am so enjoying my carpet again! they have even called to make sure I am happy. I was impressed with every part of Crystal Care. They are great, a good follow through and high ethics company. If you want a good job done call this company. All prices are on their website. Oh they do other cleaning needs like boats.
Description of Work: Five rooms of carpeting, a hallway, plus one couch, loveseat and ottoman. Shampooed and deodorized. For prices, they are very reasonable. Price very reasonable for what they did. Furniture costs more than carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$315

Response from Crystal Carpet Care and Restoration
Thank you [Member Name Removed], for taking the time to give us a review! -Isaac Operations Manager.

    Contact information

    6540 Fulton St E Suite 3, Ada, MI 49301

    http://www.C3cleaning.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Oriental Rug Cleaning,
    Biohazard Remediation,
    Upholstery Cleaning,
    Mold Testing & Remediation,
    Water & Smoke Damage,
    Gutter Cleaning

    FAQ

    Crystal Carpet Care and Restoration is currently rated 4.8 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Crystal Carpet Care and Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Crystal Carpet Care and Restoration offers free project estimates.
    No, Crystal Carpet Care and Restoration does not offer eco-friendly accreditations.
    No, Crystal Carpet Care and Restoration does not offer a senior discount.
    Yes, Crystal Carpet Care and Restoration offers emergency services.
    No, Crystal Carpet Care and Restoration does not offer warranties.
    Crystal Carpet Care and Restoration offers the following services: Deep Cleaning - Carpet, Upholstery, Tile & Grout & Area Rugs. Fire & Water Damage Restoration, Mold Remediation & Testing.
    Carpet installation

    Contact information

    6540 Fulton St E Suite 3, Ada, MI 49301

    http://www.C3cleaning.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day