Anderson Brothers Steamatic

We scheduled a time for our dryer vents to be cleaned. Eric showed up an hour late. When they were finished, lint was everywhere including under the dryer before he pushed it back in its place. He didn't reconnect our dryer vents which we didn't realize until the next morning when we turned it on and lint blew out the top. We noticed that our washing machine lid was caved in so we checked our ring camera. Eric (who isn't a small guy by any means) was using the washing machine as a step ladder to reach the vents. Our washing machine is less than a year old. We called to talk to the owner and Eric showed up unannounced when my wife was home. He denied anything happened even though we had proof it happened, which I would be glad to attach to anyone asking. He tried "fixing" the problem by forcefully punching the dent on the washing machine lid from the inside so hard that this threw off the sensor on the lid door. My wife told him that she was uncomfortable and he needed to leave. We sent videos of what happened to the owner Marc Anderson. Marc blew us off, didn't apologize, didn't offer any refund. He showed up unannounced without calling beforehand when we weren't home, saying he was trying to make it right, but couldn't schedule a proper time to come over. We were more than patient, but my mind was blown by this whole experience. The whole ordeal was $200 (not including the damage to the dryer.) Stay away from this company.

Steamatic was there on the day they were called and began the clean up process. They boxed up all of my belongings and took them to their facility where the boxes were stored for months while the rebuilding process was completed. I recently discovered that they stole many of my tools. I am also aware that many of the things that held value, even though they were "totaled" for replacement by the insurance company were taken by the employees of Steamatic or the shop itself. This outfit is a total band of thieves and I highly recommend that

The guys were very friendly, on time and worked with me on price.

Be sure and request Dudley who has many years of experience. They were early for the appointment and did the best job that I have EVER had done on my carpet. There was an area in the upstairs that no one has ever been able to remove, and they did it! They explain everything, especially their unique TRUE steam method they use, which is much more powerful than other carpet cleaners. The house smells lovely as their products are all environmentally friendly, and this old carpet has never looked so good! They may cost a bit more, but never has it been so true that you get what you pay for. Highly recommended.

They gave us the lowest quote & since I saw them on Angie's List, I thought it was smart to go with them. After agreeing to their estimate, we couldn't get them to commit to a date to come. We had a house that we needed to completely gut and fix up to sell because the people who lived there on land contract had trashed it and left several areas of black mold. After waiting a week for the company to call back, my husband went ahead and took out the paneling. When Dennis found out, he was upset and told my husband that he screwed everything up. Well, I do agree that my husband shouldn't have done that but we couldn't just sit there for weeks waiting for them to respond. We had a LOT of work to do. So, they upped the estimate to include "vacuuming" all of the walls for mold spores. That was fine, we had no problem with that. It was supposed to be a 2-day project. When they finally came, they worked for about two hours and left. We called the next day to ask why, and they told us that they didn't know why the guys left, but that they would have them come back in a few days. More waiting....and then when they finally came, they again only worked for a few hours and left. Before they even came the first time, we noted that there were a lot of cobwebs on the walls that had the mold, as well as several of the walls upstairs. Well guess what - - after they said that they were DONE, the cobwebs were still there! Now, how can you treat an entire house without disturbing any of the cobwebs? When we called to ask about this, Dennis told my husband, "We don't do housekeeping". Wow! At that point, I got on the phone and spoke with the general manager. He then had the guys come back a third time. This entire situation took over a month. We had no idea that it would take that long. Obviously we are not pleased with the service that we received from this company.

Hired by the insurance company for bat remediation. They use subcontractors to do the actual work, none of whom were professionals. They completely underestimated the size and scope of the job, started the work fall of 2013 and did not finish by spring so the bats came back and they have to start over. We had to hire a bat catcher to remove the bats which was done by the and of August. The first sub arrived the end of September, started removing the roof without having a dumpster. Threw the trash onto our plantings destroying the front flowerbeds and lawn. They had no safety equipment, no masks to remove bat poop and contaminated insulation. Smoked and threw butts all over. Eventually put the front roof back together then disappeared. It took weeks to get a hold of Anderson Bros before they finally came out to clean up the mess. Then they brought 3 more subs by for the back who all refused the job. The final sub showed up in October and tore off the back roof, no safety harnesses or proper roofing equipment. Nicer guys but the smoked and left cigarette butts and construction debris all over. Worked through the snow without tarping the roof finally calling it quits by Thanksgiving. Roof on but not sealed. Anderson Brs promised dumpster would be gone before the holiday - it stayed blocking our garage until February 2014! This spring we had three roof leaks; 2 in front from first sub, 1 in back from last guy. Since they never came to seal the job (caulk) the bats moved back in. They came out and blamed the roof leaks on ice dams and not their work. We have been left with a leaking roof (replaced 6 years ago), bat colony moved back in, ruined gutters from ladders, a yard full of nails and other construction debris and 1000's of nails left on the roof that come down when it rains.

Cleaners called and asked if they could come two hours early, since they had no jobs scheduled. I said no, since it would not fit our schedule. I asked them to come at the scheduled time. Cleaners came 20 minutes early. Our carpet is old with some stains. I didn't expect perfection. Cleaners worked very fast, and didn't do a through job. Cleaners made no attempt at some stains, saying they would never come out. In general, I expect the cleaning to take twice as long. Slow down. Let the machine work on the carpet longer. Especially if you have no other jobs scheduled. We moved all the furniture ourselves, before they arrived. I'm not sure what other customers do, but we always have everything cleared and ready. This should give them more time to clean. There is no reason to rush through.

Two gentlemen arrived on the scheduled time. They commenced to clean the above described areas with a wet solution. They did not move any of the end tables or furniture, but cleaned only around them. (disappointed with that) When they were finished they informed us that the areas would probably be dry after 24/36 hours, and that we should use fans to speed up the drying process. The gentlemen were very courteous and friendly. We would probably have been very unsatisfied if we would have had to pay the stated full price of this service, but I guess for the big deal price of $99.00 it was satisfactory. Won't know for certain until the carpeting dries.

Would have liked more styro-furniture-feet for use and lift as I returned furniture (moved out onto the deck) back into place upon wet carpet while it dried that evening. Would have liked a walk-thru review to check specific areas with the Cleaning Pro present. Very pleasant and cordial professionals. Enjoy the small talk, but more so 'after' goals have been met. No email responses when attempting to contact / schedule via email on their website. I had to reschedule my initial visit. Neither the initial date or the rescheduled date received a confirmation call even though scheduling took place far in advance [over a month from promo to actual use]. I had to call myself to make sure someone from Steamatic was indeed coming to our home.

Anderson Brothers did a great job. They even allowed us to add on an area in our residence to clean once they got to our home. They were very accomodating.

The men were very polite but professional. They did their job efficiently, packed up and left. They wore their blue shoe covers, and asked me to put on some white socks, so as to not leave stains on the carpet while wet. I enjoyed their conversation etc.

They really got the dirt and marks out. They moved furniture and were very professional.

I called Anderson Bros. after talking to my insurance agent on the 11th of Dec. and within the hour the owner of the company came out and surveyed the damage. In the following hour he had two men come and take out the burnt microwave and dispose of it to get the majority of the smell from the house. Wednesday the ducts were cleaned and the kitchen wiped down, dishes washed etc...Thursday the carpet and upholstery were cleaned and the chandelier removed. Monday the 17th the furniture was taken off the blocks and put back in the original arrangement. The workers were very congenial and respectful of my home and belongings. .The owner called for a followup on how everything was done and performed to my satisfaction. I was told to call them at any time if something wasn't right or it was missed in the clean up.

The man they sent was very unprepared for the job. His equipment was faulty (the scanner to read dampness didn't work properly) he had to go get another one. By the time he returned my husband had almost all the fecal matter and contaminated water sucked up in our wet dry vac!. The Tech then sucked up any remaining spill, and had to cut the carpet away from the stairway and kitchen area, in cutting the carpet he had to pull it so hard that it stretched the wet carpet excessively. He removed the wet padding, and laid the carpet back down. The tech then proceeded to try and spray the anti-bacterial liquid, his sprayer did not work, so he just poured the anti bacterial liquid on the carpet, and spread it with his gloved hands!!! Then he brought in a huge dehumidifier and 7 huge fans. The carpet at this point was sopping wet with the antibacterial liquid! The fans ran 24 hours, and the next day the tech and I think his boss came back, and by this time the smell was awful, I was already feeling ill, as was my husband and our pets. At this point, they (Anderson bros. reps) asked us to sign off that they were done with the clean-up. We refused and told them they weren't done, and the job they did was unacceptable. They ended up cutting the whole piece of carpeting our, the rep then said they couldn't guarantee a 3rd degree spill, (Meaning, tainted water from a toilet). I asked why they went thru the motions like they could save the carpet, he replied there was no fecal matter on the carpet, to which I replied, because my husband had already picked it all up with our wet dry Vac, by the time the tech returned with a different wet scanner. He even told my husband to be sure to wash out the vac with bleach!! If this was not an insurance matter, I would have a BIG problem paying them the $785.00. The tech also broke several tile on our kitchen floor while he took out the carpet tack strips. I have never before had such a bad experience with a carpet cleaning company, and I have almost 3500 sq yards of carpeting, and have had it cleaned several times over the last 15 years.

Overall, the experience was very good. We had to have them come back, but they were prompt and did what they could. They did a good job overall and were reasonably-priced.

Overall, the experience was fine. Everything went well and I didn’t have any problems.

I was dissatisfied with the service because of the cost and because they were late. Their quality of the cleaning was the same that I could’ve done myself.

They were wonderful. Two men came out and when they left, there was no evidence that they had ever been there. They were extremely polite, friendly, and significantly cheaper (almost $100 cheaper) than other places I had called!

I was always happy with their service. Their price is comparable with other companies, and they always do a good job!

Everything was fine overall. They did what they were asked to do. The only thing that I remember was the price was higher than I expected; they quoted a fee, and then there were a few other additional add-ons when I got the bill. After they cleaned the carpets, there was some stuff that came up, which they came back to clean without any problems.

They did a good job! I liked that they put in some sort of disinfectant through the vents to kill all of the bacteria. Their work made a big difference, and I was happy with their services overall.

The experience was okay overall. I wasn’t thrilled. I don’t think the entire dampness smell is gone, but I’m not sure if it’s their fault or not.

They did an excellent job, but it did cost more than I expected; it was expensive.

The service was fine overall. They were prompt and efficient.

The people in the office were friendly and prompt. Work was done in a timely manner. And the rug was clean!