Timberland Hardwood Flooring LLC

We had scheduled an install date of 9/16/2013. They claimed that they couldn't pick up the product so we ended having to pick it up ourselves. He showed up late on 9/16 to complete the install. He started the work and promptly took a lunch at 1hr 1/2 later 12pm. After lunch he took a number of breaks and said that he had to leave early. The next day he showed up at 2:30pm, took several more breaks and ended up leaving early at 6:00pm. We stressed to him how important it was to stay on schedule and this needed to be complete by the 18th. The builder came to inspect the job thus far and noticed that there was a large hump in the floor. We ended up having to tear out $650 dollars in flooring to fix the issue and pay the builder to install it. We said that we did not want the installer back. They finally agreed that they would not charge us for our builders cost of installing new flooring. All we wanted was our four boxed of flooring back that we had to pay for. Dan agreed to this and on Nov 7th, Dan called me and said that he was going to go and pick up extra wood for the job and claimed his credit would not go through. He said he was going to finish another job and be back the next day. I called the office the next day and the office lady Sara, Said that Dan has still not been able to pick up the extra wood flooring. On Nov 15th Sara told me that she would tell me when they picked up the wood and could deliver it. On Nov 22nd, I found out that they were liquidating the storefront that they had occupied. I am currently in the process of taking them to small claims court and I would not recommend this company to anyone.

Now if you are doing a job for $1150 and you have $500 in materials, something is wrong from any business model. That is all a lie. Then they took out $125 service call to measure moisture of the floor. That is BS. That trip is part of the original estimate and should not have had any charge. These people lie lie lie. Do NOT under any circumstances do business with them.. I am also reporting them to the BBB.

Excellent service and follow up. Floors look great. I'd recommend Timberland Hardwood to anyone looking for professional, personal service. Locally owned and operated.

They did a fabulous job! They are very meticulous, trustworthy, and professional. We accidentally walked across the floor before it was done drying and left marks in the finish. They came back and repaired it with no issue and at no cost. They are very proud of their work.

I have pictures and documentation of all this if needed. I just want to save anyone else from having to go through this, it's been a NIGHTMARE and it is still on going.

Great, timely, efficient and cost effective.

See above.