Kirby Company of Traverse City & American Made Vac

Vacuum Cleaners, Carpet Cleaning

About us

We are a full Service Center. We take pride in meeting all your service needs, vacuum products to carpet shampooing. Add'l. phone: 2316451556

Business highlights

36 years of trusted experience

Services we offer

Vacuum sales and service, authorized warranty center for Hoky, Fuller, Kirby, Riccar, and Oreck

Services we don't offer

Ask for details

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.36 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
0%
2
0%
1
17%


Rating CategoryRating out of 5
quality
4.3
value
4.6
professionalism
4.3
responsiveness
4.5
punctuality
4.5
Showing 1-6 of 6 reviews

Morgan C.
09/2015
5.0
vacuum cleaners
  + -1 more
unknown
Description of Work: Tune up of my vacuum and it was completed in a timely fashion.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Maryanne B.
06/2015
5.0
vacuum cleaners
  + -1 more
All too often people do not take the time to make a good comment but always take the time to make a bad one. My comment is long in coming because I have been my husbands caregiver and been very busy. I want to say we are retired military and we have had our Kirby vacuums fixed every where but when I met the business in Acme, MI I could not believe the service I was given. He even cleaned and washed my Kirby bag because I could not afford a new one at the time. He found me refurbished parts that are still working fine and gave me excellent service. The work that I was given was not all charged for, this business did everything to make my Kirby like new again and it had a lot wrong with it. I know they did this because that is the way they are. They go above and beyond and I could no longer wait to let them know how much it meant to me. Thank you again. and May God continue to Bless this business and the Owner.
Description of Work: Completely redone my Kirby vacuum

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Kirby Company of Traverse City & American Made Vac
Thank You so much for your business Maryanne. Let us know if you need anything else. Blessings to you as well. Sincerely, The Kirby Company of Traverse City

Pete K.
06/2015
1.0
carpet cleaners, vacuum cleaners
  + 0 more
unknown
Description of Work: Guy tried to sell a $3200 vacuum cleaner. Contacted me as a carpet cleaner then tried to sell expensive trash. Left floor SOAKING wet and left dirt dusty filters all over my room. You get what u pay for... I got a wet rug and dirty room.they wouldn't give a business card. Very strange. Phone number is always blocked out. I know why now.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0


Response from Kirby Company of Traverse City & American Made Vac
This was not our dealership. Our systems are sold for much less and only the owner (Pete) performs the shampooing demos. There is another Kirby office in Traverse City on eighth street plus Mt Pleasant and Gaylord Kirby also come into Traverse City. Please stop by our office and meet us next time your in the Acme area. We are in the Acme Plaza next just to the left barber shop, you can't miss the big KIRBYsign. I'll make sure you get one of our business cards. !!

Laura H.
05/2014
5.0
vacuum cleaners
  + -1 more
Pete examined and cleaned out vacuum, replacing broken fan and transmission bracket. He provided much information and education. Service provided same day. He much exceeded our expectations.
Description of Work: We brought vacuum cleaner in for a tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

David B.
05/2013
5.0
carpet cleaners
  + -1 more
.
Description of Work: Customer for over 25 years. All my service experience has been very good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

carol H.
04/2013
5.0
vacuum cleaners
  + -1 more
My machine is 15 years old and this was the first maintenance ever. He could have charged me more but a tune up, clean up, fan replacement and transmission part was done with real integrity. He stayed an hour past closing to do this. I will return for regular maintenance. They even showed me examples of carpet throughout the office so I could decide better for my own purchase soon.
Description of Work: Their phone conversation began "We are positive". Instead of leaving my vacuum for 3-5 days they offered to do the service while I waited. Saving me another trip on a snow storm day. I left an hour later with my vacuum in repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

    Contact information

    5770 US 31 N , Acme, MI 49610

    www.AmericanMadeVac.com

    Service hours

    Sunday:
    Closed
    Monday:
    1:00 PM - 8:00 PM
    Tuesday:
    1:00 PM - 8:00 PM
    Wednesday:
    1:00 PM - 8:00 PM
    Thursday:
    1:00 PM - 8:00 PM
    Friday:
    11:00 AM - 6:00 PM
    Saturday:
    11:00 AM - 2:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Vacuum Cleaners,
    Carpet Cleaning

    FAQ

    Kirby Company of Traverse City & American Made Vac is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 1:00 PM - 8:00 PM

    Tuesday: 1:00 PM - 8:00 PM

    Wednesday: 1:00 PM - 8:00 PM

    Thursday: 1:00 PM - 8:00 PM

    Friday: 11:00 AM - 6:00 PM

    Saturday: 11:00 AM - 2:00 PM

    Kirby Company of Traverse City & American Made Vac accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Kirby Company of Traverse City & American Made Vac offers free project estimates.
    No, Kirby Company of Traverse City & American Made Vac does not offer eco-friendly accreditations.
    No, Kirby Company of Traverse City & American Made Vac does not offer a senior discount.
    No, Kirby Company of Traverse City & American Made Vac does not offer emergency services.
    No, Kirby Company of Traverse City & American Made Vac does not offer warranties.
    Kirby Company of Traverse City & American Made Vac offers the following services: Vacuum sales and service, authorized warranty center for Hoky, Fuller, Kirby, Riccar, and Oreck
    Ask for details

    Contact information

    5770 US 31 N , Acme, MI 49610

    www.AmericanMadeVac.com

    Service hours

    Sunday:
    Closed
    Monday:
    1:00 PM - 8:00 PM
    Tuesday:
    1:00 PM - 8:00 PM
    Wednesday:
    1:00 PM - 8:00 PM
    Thursday:
    1:00 PM - 8:00 PM
    Friday:
    11:00 AM - 6:00 PM
    Saturday:
    11:00 AM - 2:00 PM